January 2024 by R B
Hello, I've been a loyal Caffè Nero customer for several years, and I frequently visit the Upminster, Essex store. Unfortunately, my recent experiences there have been consistently disappointing. Upon each visit, I find myself unacknowledged and confronted by grumpy, rude, and unfriendly staff, a trend that has persisted over time.This is not an isolated incident, and I am compelled to bring this matter to your attention. The staff's lack of professionalism is evident, requiring customers to initiate greetings and repeat their orders, only to receive a disinterested response in return. During my last visit on Sunday, I took a photo of the staff member in question to share with you to investigate, as none of them were wearing name badges, making it challenging to identify individuals.In stark contrast, I must commend the excellent service at another local store in Brentwood. The staff there are friendly, engaging in conversation, and providing a positive experience for customers.As regular patrons of this store, we have consistently encountered disrespectful treatment, and I believe it is crucial to investigate and rectify this issue.I hope that my feedback prompts a thorough examination of the customer service practices at the Upminster store, leading to improvements in staff behavior and overall service quality.
November 2023 by Booins
The food is very nice and the atmosphere is quite chilled. Food takes a while to come but is still good.
November 2023 by Rye Warid
As usual happy team makes a good
November 2023 by Jurgita ?JM? Meshi
Coffee is too bitter, looks like machines are not cleaned properly. Most of the times baristas are not very friendly. Looks like the place is always short of staff. Tables are messy. That was my last time going there.
October 2023 by Tomo
Stopped in for coffee .friendly staff good coffee .very clean .went to Costa first it was so filthy walked away cigarette ends all over the floor filthy tables full up ashtrays etc. So give it a miss and go to Cafe
October 2023 by Paolo Parlapiano
Staff are super polite here, I visit every morning for a vanilla
October 2023 by Erin Rush
They won't make you whatever drink you like for example I asked if the luxury ones could be on ice, and they said no. I've only been to this one a couple of times it's the perfect place to sit with friends for a morning coffee, staff could be a lil friendlier.
October 2023 by Inesa M.
Sami is the he best security guard out there. An absolute legend !
October 2023 by Rob Macleod
Hot coffee, panini and dog friendly. Does it get any better.
August 2023 by Sivaparathy B.
We go here regularly with our daughter. All staff members have always been very friendly and helpful. They always remember our order. Our little one loves coming here!Kid-friendliness: High-chairs available and babychino a available
July 2023 by MiCal McCalla
Very nice and clean,not to crowded.Pleasant place
July 2023 by Denni-maria Perfect
Order from here twice though DeliverooBoth time received incorrect items.Waste of moneyWouldn?t recommend
June 2023 by Attila Gaspar
Terrible service from the staff.
June 2023 by Yasin Abbas
The taste is delicious, the art less so. Come here for good coffee and cake. Avoid for Instagramable moments lol
May 2023 by Mohammed Madave
The coffee is great and so are the breads, cakes, cookies and pastries. The people who work there are especially friendly. I like to go there in the morning.
