March 2024 by lee graham (Gompz70)
Great location, clean room, friendly
February 2024 by ???????????? ?????????????
Satisfied with the staff and the cost for
January 2024 by David
Travelodge Twickenham wouldn?t let my pregnant cousin use the toilet. I appreciate we weren?t staying there but I find this treatment quite unbelievable.
November 2023 by alan brooks
Outstanding in every wayVictoria and Jona. You are both diamonds and made my stay so good ?
October 2023 by Ines
This hotel is the preferred choice of the local homeless. As soon as you walk into the lobby the smell hits you. It's particularly bad in the stairways and in the elevators. The staff does not let people into the building without a booking online that you can confirm via the intercom. Probably due to issues with loitering. It was not too bad until you got to the room, and you could tell that although the cleaners had actually done a very good job, they still were not able to mask the smell of homeless in the bathroom from people washing all their belongings and getting the wet smell penetrating the walls. Things that did not get relular cleans such as the shower curtain was saturated with dirt from people hanging wet dirty clothes to dry. And turning. On the radiator created a horrible burnt smell from oily debree that one simply cannot clean but would need replacing. One of the two towels had clraly been someone's cleaning towel and was brown and had bodily hairs in it. It had clearly been bleached and washed properly but that level of dirt simply won't go away with bleach and 90 degree celcius wash. Not the staffs fault the place is overrun by homeless. Not the homeless fault either. Just not a place you might want to go to stay if you have a problem with stench.
October 2023 by Malak H
Marta at the reception is amazing she let us leave our luggage and made sude its safe.
September 2023 by Jeremy Hawkins
Avoid this hotel... check in experience slow and awkward with two other staff members chatting/laughing behind the counter while only one staff served a long queue. Room gross and damp so changed to another room, also on ground floor aka basement level. See image of Travelodge "clean" towel. Crazy they can charge £150 to stay here. Only one positive was one staff member that was helpful with taxi order, Marta.
September 2023 by Lady S Abelechian
Rooms didn't have air-con but a small fan instead, and although the staff was friendly, I was disappointed that I had to make 2 trips to my room in order to take my drinks and they didn't offer to deliver
September 2023 by Rex Lui
Room is old decorated,wifi limited 30mins, not acceptable
August 2023 by Allen Howard
The hotel's partnership with nearby sports facilities or outdoor adventure centers offers guests opportunities for activities like hiking, biking, or water sports.
August 2023 by Cian Lucas
Phenomenal location, great job from Albert in reception. Clean and well equipped rooms; with excellent technology and amenities.
August 2023 by Omar Kassem
Absolute disappointing experience never will book with Travelodge again in my life i had a booking on the 9 th of july when i check in the room the beds sheets wasnt clean and there was no soap to wash my hands at all there was no telephone in the room for me to call reception i had to call them on my phone to come over and change the sheets and to bring me soap. The weather was extremely hot that day i did call them to bring the fan took an hour for them to come over dissatisfied of the level of service i received from them. I did call reception to send something a bottle of water to my room they told me i have to come downstairs to pick it up i dont know why there is no room service in this hotel really really disappointed of level of service been provided to me and for sure will never will book with this hotel again.
August 2023 by Ryan
Only 30 minutes of wifiPillow was flat and terribleDrainage was slowVery warm roomVery dirty carpetNot enough cloth hangarsNoteworthy details: Only thing good is close to station
June 2023 by Alberto Arévalo
I am going to resume my experience in this hotel. The room has not air conditioner and only some of them have a small fan, and it is a big problem if you stay in this hotel in a hot day. For me and my family was practically impossible to sleep because it was more hot in the room than outside.The housekeeping service; do they have? no body came to our rooms in the 4 days that we have been there, even after to complain to the reception after the first day, the housekeeping service didn't show boy our rooms and we had to go every day to reception looking for clean towels and toilet paper.The reception staff was nice, but I not sure if they really tried to help us with the housekeeping service or if was the housekeeping team incompetence.Rooms without phone.Breakfast was decent.
June 2023 by Pavliuk Mariia
That hotel was closest to my office so choosed to stay here. The room was quite clean, no mildew.But! Room service is only available once in 7 days, and your towels will be constantly wet. The smell in the lobby is awful.And unexpectedly luggage storage was not available at the time of our leave without any further notice! Awful experience...
