March 2024 by Shahid Chaudri
friendly staff and Doctors. Not very long to wait for your appointment. Wheelchair access
March 2024 by Lucy Tomkins
I had tried 3 times to get my sinus issue sorted, having had a blocked nose since December 2022, first was put on antibiotics for suspected sinusitis of which didn't work so I made another appointment and was told to stop smoking..which I did (I only socially smoked).. and then after that didn't work I made another appointment and was told I had an allergy to dogs and to just use steroid spray. I have had to go private to have a endoscopy of which revealed I need surgery. also had a problem with my vision on a separate occasion, I was in the room for no longer than 1minute to be told I just have a migraine and to take meds for it. I think due to being 29 and not looking like I have anything 'wrong' with me, I wasn't taken seriously. I have since changed GP surgery which is a shame as I had been here since birth.
March 2024 by Charlie Green
Honestly one of the loveliest GPs. Staff are really keen to do all they can for you. Receptionists are lovely and my kids are always seen.
January 2024 by Michael Massam
Hi I recently attended the practice for a full blood test for Hypertension and needed advice and guidance to fill out forms for my driving license for my job role I found all staffs very helpful and supportive to put me in the direction and book me into surgery for blood pressure tests etc
January 2024 by Hannah Lonsdale
Always relatively quick to get an appointment which is good.However, had a telephone consult yesterday and the doctor was quite condescending. Also clearly hadn?t looked at my file as was asking me questions as if I was a teenager/young adult when I?m almost 30. This level of care does not make you feel comfortable talking to the doctor about your diagnosis.
December 2023 by ItzDnK
Such a poor service. I tried getting an appointment for my grandmother and they were just so rude to me. How many times have they been rude to my grandmother when I wasn?t there. They should be shut down. Uneducated staff the reviews don?t lie. Ignore this practice
October 2023 by Baz Gard
Karen the HCA is truly brilliant and has natural.empathy to patients in every way She is totally professional and super efficient .you fel when Karen is there the place works so incredibly well .my wife loves her like I do .and she deserves positive recognition. Other staff could learn much from.her regardless of position and grade
October 2023 by Ivan Jelcic
Would give zero stars if I could. They should be audited and closed. Save yourselves time and register elsewhere.
October 2023 by blue m
I was asked to book blood test which was booked for me by a receptionist.When I arrived at the surgery for the blood test I was told that blood test can only be booked after consultation with GP so the nurse was not able to take my blood.Absolutely waste of time ?
October 2023 by molly power
THE RECEPTIONISTS NEVER FAIL TO AMAZE ME AT HOW RUDE RHEY ARE! NEVER EMPATHETIC TOWARDS PEOPLES PROBLEMS. EVERY SINGLE TIME IVE CALLED THE DOCTORS IVE LEFT THE CALL CRYING MY EYES OUT! THEY HAVE NO COMPASSION OR UNDERSTANDING. COMPLETELY PATRONISING. THE CONDESCENDING TONE OF VOICE WHEN YOU ARE SEEKING MEDICAL HELP IS DISGUSTING. I AM SO GLAD TO BE CHANGING DOCTORS SURGERY. THIS PLACE HAS COMPLETELY GONE DOWN HILL. ALSO LIE ABOUT NOT HAVING APPOINTMENTS WHEN THEY DO!!!!!!!
September 2023 by Dave Aldridge
Efficient and friendly staff at all levels from receptionist to doctor
September 2023 by Rachel Mallord
It took 5 weeks to get a telephone appointment, my 1st appointment I waited 2 weeks for was cancelled and I was advised I needed to call to reschedule. My 2nd appointment 3 weeks later was booked 11-11.10. I got a text the day before saying they would call between 10-12 so I had to clear my work diary for 2 hours in case they called and then they finally called at 12.18 and when I told her I was now on a busy road having to discuss my personal medical problems the doctor was very snarky and said they don?t give timed appointments and she is very busy so to tell her my medical issue. Also when I called at 12 to see if my appointment was still happening I was told by reception that that doctor is always running late and face to face appointments take priority. When I tried to book a face to face, it would take another 2 weeks and only a male doctor available
August 2023 by Christopher Dolan
Very efficient had to only wait 2mins past appointment time.
August 2023 by Anna Marcham
Very helpful staff today. Thank you for great care & support
August 2023 by Mackayla Johnson
I have just joined this surgery and am so upset and distraught and disgusted at how I've been spoken to and treated by one male doctor and a male receptionist. I have never in my entire life experienced such rude unprofessional behaviour. i.e refusal to refer me to neurology as told to be the neurologist department, after I moved and didn't receive their appointment letter. I was told to simply ask to be re referred and they would see me. The male doctor I spoke to said it doesn't work like that and wasn't going to do the referral until I told him all the neurologists details the clinician etc. A mess up with a prescription meant I had to call the surgery again. The male receptionist was so rude he hung up !! Both males wouldn't let me speak and loudly said will you listen to me ! The ladies on reception are lovely and the lady doctor I spoke to after the male doctor left me in tears. But mixed up my prescription causing me to call back and get abused again. My sister is trying this second to call the surgery and the male receptionist is blanking all calls. I wouldn't recommend this surgery to anyone and if anyone has any recommendations for a good surgery practice in isleworth area id be really grateful. Many thanks
