December 2023 by nor anka
The worst experience ever , they've done wrong evaluating of my case , and prescribed reading classes which i don't need because I have one, my eye went worse than before, I asked them to prescribe medicine, they charged me again for a new test and refused to refund me for that extra cost i paid because of their fault
November 2023 by Alex Chan
The staff are friendly, but things are not done. I returned the new pair of glasses as it does not fit. I am advised to change the frame.I went back to the shop 5-6 times, roughly once a week, but the response is similar: 'the glasses are not ready yet, can you come again next Monday or Tuesday?' I need to work on weekdays so I usually went on Saturday but the glasses were never ready.I think i have given enough time and finally asked for a refund.
November 2023 by Judy Wood
Friendliest staff ! I love coming for my eye check. Also professional, efficient and helpful.
October 2023 by John Maxwell
Once again I received top notch service from the whole team at Twickenham Specsavers. Joanna went the extra mile to explain how the varifocals work and which would be be best for my needs.I have since been back to have a different pair repaired and nothing was too much trouble. Thank you Specsavers.
October 2023 by Jack Peters
Constantly having to request anti-glare and scratch coatings only to be ignored. No, thinning the lens is not the same as having the anti-glare coating. A thin lens still has absolutely terrible glare which is why I've always gotten the coating. Every single time I need glasses it's a battle to get any Specsavers to actually apply the requested and required coatings. Absolute joke.
October 2023 by James Holmes
Very professional, knowledgeable and friendly staff. It is my second visit and will definitely be returning.
August 2023 by Ash
I gave a 5 star in my previous review but amending that now. The service and staff used to be really nice at this place but the service on my recent visit is just appalling. I've always been early for my appointments but this time I was about 5-7 minutes late due to road works and blocks around the area and when I entered the girl at the counter immediately said they might cancel my appointment due to me being late and they have other clients to attend to. On my previous appointment when I went early I was made to wait 20 minutes due to the previous client still being attended to, hence shows how much they care. Lastly I had requested another person to clean my glasses if she could as they seem a bit scratchy but she'd made it much worse. The overall experience is nothing but worse and nobody really cares whether you're comfortable with your specs or not. All this while another client at the counter was complaining that his partner has been having headaches since she started wearing their prescription glasses and the response was simply "We're sorry we cannot help you with that"! Why are you even running this shop then? I will not recommend this place anymore due to customer service going down the drains!!!
August 2023 by MrCocacola477
Very pleased with my new 2 pairs of glasses, reading and distance. Great price, customer service, quality comparing with Boots, john Lewis, MS.
August 2023 by Barry le Grange
Bought a pair of new specs. Received them, horrible fit. Went back to compare the trial pair that fit perfectly to the current pair. Frame was completely bent out of shape was then told that it was because my head was big, and that the dummy pair is for display. Comparing the 2 pairs of frames the difference is blatantly obvious. Then was told to accept is as the frame will be bent " but that too technical so you wont get told about it". Was then made to wait while it was discussed in digest. Never ever coming to this branch again. Avoid this branch. Go anywhere else.
July 2023 by Beautiful Angel
All staff are friendly and helpful. They don?t try to get you to pay for thing?s additionally. Price is reasonable. Paid Car parks are either at Waitrose or on the street, literally next door. I highly recommend this branch.
July 2023 by Alison Tierney
I've been coming to Twickenham Specsavers for years and would never go anywhere else! On more than one occasion Sonya has spotted problems which have required further treatment. In fact, I was at Kingston eye hospital this morning with a problem I didn't even know I had! She's extraordinarily thorough and vigilant. I trust her completely. Also the staff are excellent, especially Aneeqa who solved the problem with my glasses and is charming, kind and efficient. Can't recommend this branch highly enough! Thanks so much!
July 2023 by Karin Lambert
Appointment was on time and efficient. I was assisted with frames and they arrived before the quoted date.
June 2023 by KM
They don't answer the phone. They 'end the call'. Difficult when you need to speak urgently. Try one of the others in TW1. More caring and efficient.
May 2023 by R. P
Excellent service by efficient staff. Good prices.
February 2023 by Carnen Maynard
I?m always super happy with the service I receive, all of the team are so friendly are always on hand when you need them but equally give you your space to look around, I?m really happy this is my chosen opticians :)
