March 2024 by Gary Murdoch
Just in the post office now at 450pm been waiting 10 mins so far 1 member of staff working Another 2 doing nothing really and could open up. 4 in front and 10 behind. Very rude owner needs to sort his attitide out but knows he has a monopoly in area as branches closing.So doesn't really care about service. Just looking at other reviews. They just don't care. If you want to queue and pay money for a service that is really poor then please do so. Probably few alternatives though for many.
February 2024 by Tancrède Chazallet
I think it?s okay really, I?ve never waited more than 15min to send or get something, it?s not always the best service, but they do the job and I?ve never found them rude or anything.
January 2024 by J Bunker
I really wish Post Office UK would look into the appalling state of this office. They often have only 1 person on, even though they protests in reviews that they 'try' to have 3 people on most of the time (laughable). The staff are desperately unfriendly and speak in another language amongst themselves while you are standing there. If you disagree with them, or don't understand, they are impatient, particularly the men. They have horrible plastic screens up and clutter everywhere. It is a depressing place and I do everything to avoid using it.
January 2024 by R
Rude and unhelpful
December 2023 by Avi
Fast service and staff understood the packaging and services I required
December 2023 by limia aburunnat
Really lovely service! Every time I come in here I feel very welcomed and can trust that my packages are sent safely. I have been coming here for the last few months to drop off packages and will continue to do so! If you are local or about and need anything from a store or to drop off a package - here?s your place!
December 2023 by Thomas Brown MBPsS
Absolutely rude and appauling behaviour and service!! Keep away from this toxic environment! I wish I?d noticed earlier this branch has 49 (one star) bad reviews (plus mine) - mentioning bad, rude and useless behaviour. Many of these bad reviews have just been ignored by the owner, or have been responded to with a petulant attitude or excuses rather than them taking responsibility. Inadequate, rude, and incompetent staff are still working there; there?s clearly been no attempt to improve the service or remove any rogue workers. And it looks like they?ve tried to offset their bad reputation with some recent fake-looking reviews, instead of them actually tackling their serious and systemic problems.I attended the Twickenham branch today and queued up for around 20 minutes to access the travel money. On the left was the service for posting parcels and straight ahead was travel money. As I reached the head of the queue, I made my way to travel money (this was clearly marked and open). There was no one behind the counter, and after waiting a moment a man who looked in his 40s or 50s wearing a turban, shuffled towards a side entrance in a rude manner said ?what do you want?? I responded saying I?d like to get some Euros please. He looked at me and rudely said ?go and queue up?. I responded saying I have already. He ignored me and slowly made his way to the travel money counter. I carried on waiting and he looked at me impatiently and asked again ?what do you want?? I repeated I?d like to get some Euros. He said ?go away? you can come back later. I had no time to wait so I left. I called the branch direct later to ask how to complain. The first respondent did not understand what I was saying. And passed the call to a woman. She said, ?how do I know how to complain? go on the internet?. She then asked me briefly about the complaint, and said she?d call me back, but she could not give a time frame. She never called back. So I ended up submitting a complaint centrally. No response yet.
December 2023 by Emma Humble
If you are looking for appalling customer service, look no further than the new owners of this Post Office. Overall, I have tended to have a good experience at this branch but if it were not for the two pleasant ladies that continue to work there I would not have returned from the moment they took over. After today's experience of petulance and downright rude and despicable juvenile attitude I won't be back. The behaviour from the young man sitting on his phone doing nothing at the front of the store refused to allow me a service that we pay for (Drop & Go) that is available across the UK. When I was shocked at his response he retorted with "I said no". If you are looking to deal with reasonable and polite adults in this branch, you will be disappointed. I thought they were ill-mannered before but this makes Fawlty Towers look like the Ritz. Avoid at all costs and make sure to go to Jeevan in St Margarets if at all possible. That's a decent individual with manners, common courtesy and excellent work ethic. Something this clan could do well to adopt.
December 2023 by Dan Lever
Parcels get stolen from here - very poorly managed post office with no regard for the security of your parcels. Drop off parcels for DPD are just left out on the shop floor and go missing. I'd take your parcels elsewhereUPDATE TO RESPONSE: If you don't have space to safely take parcels from all those providers then you shouldn't accept all those contracts. You have a duty of care if you take on all those suppliers and your response below admits you can't take them all securely behind the counter. My parcel was placed with a large number of other parcels on the shop floor in a space that could not be seen by the counter. As for your attempt to pass the buck, an investigation by DPD showed it was never collected from your post office and that is the point where it went missing. I'm now out of pocket because of lack of care and attention shown by this post office. Regardless of the time of year, if you don't have space to take parcels then you shouldn't have accepted those contracts. The prioritisation of financials over security it would seem, at the expense of your customers.
December 2023 by foleyartist62
Be very careful about this post office when converting currency from foreign to sterling. Some time back I was ripped off to the tune of 600 pounds when converting 5,000 Canadian dollars. The postmaster behind the counter said that it was what the system was saying but no system is that greedy. He was just getting what he could from me.
December 2023 by Clive X
Ive found it friendly enough here but one counter open a week before xmas and a queue of at least 20 people is just not acceptable. Twickenham is a large town and this is all we have to use
December 2023 by Nick Dixon
My DPD parcel was stolen from this post office. Not a huge surprise as the lady said she didn't have space to take it behind the counter and just left it on the floor. Very disappointing
December 2023 by Dan
They get the job done without any issues employees are nice and helpful and I would come again.
December 2023 by abdul sow
Very helpful staff, helped me find right packaging for parcel and proceeded to help me send it for the service that I required!
November 2023 by Karen Smith
I had an exceptional experience at the local post office, and I can't praise their service enough. As a 58-year-old lady, I was a bit apprehensive about sending packages and understanding the various postage options, but the staff at this post office went above and beyond to assist me. They were incredibly patient, taking the time to explain the different posting methods and answering all my questions. Their kindness and willingness to help made my visit not only efficient but also educational. I'm truly grateful for the outstanding service they provided.
