“Louis in the Twickenham EE branch deserves a medal (or at least a pay rise and a strong coffee). He recently helped us buy SIM cards and set up new phones, and somehow turned what’s normally a painful process into something easy and even funny.
He’s incredibly patient, super knowledgeable, and explains everything without the usual jargon. Friendly, professional, and actually human — which in phone-shop world is rarer than 5G in the countryside. Easily the best customer service we’ve had in ages.
EE, keep hold of Louis — he’s the reason people will actually look forward to coming back to the Twickenham store.
Thank you so much! Krisztina and Paul Lanham, Twickenham”
Mobile Phone Repair
“Louis in the Twickenham EE branch deserves a medal (or at least a pay rise and a strong coffee). He recently helped us buy SIM cards and set up new phones, and somehow turned what’s normally a painful process into something easy and even funny.
He’s incredibly patient, super knowledgeable, and explains everything without the usual jargon. Friendly, professional, and actually human — which in phone-shop world is rarer than 5G in the countryside. Easily the best customer service we’ve had in ages.
EE, keep hold of Louis — he’s the reason people will actually look forward to coming back to the Twickenham store.
Thank you so much!
Krisztina and Paul Lanham, Twickenham”