September 2023 by 10rosehill
We had our flight cancelled so stayed unexpectedly. We dined at Vivre restaurant and were served by Peter who was excellent. Extremely helpful, friendly, smiley and responsive. It was a joy to be looked after by him.
September 2023 by Sjc997
This is a really good modern hotel with a covered walkway directly into London Heathrow airport. Rooms are a really good standard with free water. Good Wi-Fi connectivity and really comfortable beds. You do however pay for this premium but I think it?s worth it!
September 2023 by R7000BYjeremyc
We always use the Sofitel when flying from T5 as it is connected by a walkway. We like to book the parking inclusive package. The rooms are so quiet, the service is good-everything has a quality feel to it. We enjoyed a great meal in Vivre-a steak and a pork belly. My only quibble would be why is there not a fillet steak on offer as there used to be pre-covid?
September 2023 by Wanderer53674449233
We enjoyed our stay at London Heathrow's Sofitel Hotel. The staff at the hotel were very attentive and welcoming....first class service from all we interacted with, in particular Domnic at Le Bar Parisien..a must visit!
September 2023 by SueKaveney
This has always been our go to hotel at Heathrow but this year we wanted to say a huge thank you to Gursharn who provided us with an upgrade and a free drink after a long trip - made the end of our holiday special - much appreciated and see you soon!
September 2023 by R8563PWdebbiem
My husband and I had a relaxing, enjoyable evening at the Sofitel Heathrow Vivre Restaurant, recently, after a two and a half week trip in Spain. We were tired and ready to fly home. Peter, our enigmatic and diligent waiter, made our final meal in Europe a pleasant and delightful experience. Not only did he take care of our every need, but he, also, exchanged warm pleasantries with us. All wait staff in the entire restaurant was working hard, and we enjoyed our meal, immensely. We recommend this restaurant, wholeheartedly.
September 2023 by Resort43978344009
We had dinner at La Belle Epoque and had a great experience, the food was fantastic, from the beef tartar with bone marrow crumbs to the pork and the awesome side of potatoes. However the highlight was being served by Sujee, he made some great recommendations and comes across as a very authentic person with a captivating smile.
September 2023 by Threave8
A really enjoyable stay with excellent service provided by Gursharn at reception. She was very friendly and helpful, and much needed after a long journey. The location of the hotel is also brilliant for anyone flying out of terminal 5 - well signposted too.
September 2023 by mdearsley
I stayed at the Sofitel a few times and the staff is always professional and friendly but this time one staff member was particularly attentive. Dominic was excellent at delivering a service that was efficient and friendly without being invasive. Just perfect.
September 2023 by 421bennettl
Check in was fast and easy. Beautiful decor throughout the hotel. Leopold was amazing serving us in the dining room, very friendly and helpful during a busy breakfast on 9/20... :-) Our room and stay were excellent!
August 2023 by mary sullivan
The manager treats the staff in an abominal manner. He's not fit to be in the position he's in. Absolute knuckledragger. M & S need to get rid of him ASAP. I'm a frequent flier and won't be using that store while he remains there...
April 2023 by Michael Joseph
Prices are a bit crazy but not surprising as at an airport. Food and drinks heavily stocked up and very convenient as it's close to the Aerotel Hotel.
April 2023 by Ally
-Compact-Clean and tidy-Friendly staff-Vegan options-No Vegan iced coffee
March 2023 by G Ym
Good selection of groceries.Shame the staff are quite rude.
February 2023 by Ben Gordon
Staff scanned item wrong, unable to give a refund themselves so had to wait 10 minutes for them to find the manager who had wondered off our the shop!
