November 2023 by julian bygrave
Fantastic customer service josh and his colleagues made a problem for my company really easy to solve. Great team
June 2023 by Sarah Smallworth
I bought a new air conditioning unit yesterday and it works great it cooled down the room within a couple of hours highly recommended the staff were really helpful great service all round.
May 2023 by Satty Bhambra
Excellent service by JoshuAnd managerDefinitely recommend this shopThank you ??
April 2023 by Vijay Bains
Excellent service. Knowledgeable friendy staff. Helped me find exactly what I needed. Thanks!
October 2022 by John Mccarthy
Needed a tool to remove an awkward oil filter , and was given excellent advice from a member of staff. He told what I needed and he was right. Removed the oil filter in quick time. Amazing customer service. Thank you.
October 2022 by Adam Standing
Offer a really good range of tools and kit. Have saved me on multiple occasions. The manager knows his stuff. Tools are excellent value for money.
October 2022 by Jtreg Jtreg
Idle staff uninterested in helping me select my power tool, I had 300gbp to spend .... So after being shown the catalogue pages with what might or might not be available I was left to 'stew'. Ambled around looking at Chinese made bric a brac and walked out.
August 2022 by Paul Buckley
Nice shop good range of tools and accessories
May 2022 by Lee Smith
Why are your tools so expensive compared to other places, I'm surprised your still in business.
April 2022 by Barry Reed
Excellent customer experience, staff very helpful and know!
March 2022 by road buddy
I bought a Clarke Jumpstart 12/24V for £196.97 from Machine Mark 13/12/2020 and since the first use we could not start a 24V battery with it. I called them and they said the battery must be dead and the jumpstart is only working when there is some charge left in the battery so it will boost it.When we tried to use it for the second time same issue again and I called them and they said they don?t know what could be wrong with it and try to use it on another battery. When we tried it on the third time it did not work again and we were advice to send it to them so they can have a look at it.When I sent them the jumpstart I had to take it to a branch and they charged us £24 to send it to the main office. After few days they called us and said that the battery in the jumpstart is not working and they have to replace it and it will cost us £90 + VAT because its out of warranty now. I have told them that they should have told me to send it to them when it was in warranty but everyone is blaming the person that dealt with me at the time and no one is taking responsibility.When I asked them to go and check the records and see that I have called few times when it was within the warranty, they are saying that we don?t keep records of the calls and register the complaints.As a company they should have register complaints and deal with the professionally but these guys are useless and just want your money and not providing after sales service.I have close my online account with them and will never use them again
January 2022 by my way
Very helpful. And had everything I wanted in stock
January 2022 by Sam W
Poor customer service, rude staff at this store.
January 2022 by Adam Brown
Best shop very helpful ?
July 2021 by Nathan Lee
RUDE, NO TIME, UNHELPFUL, CLUELESS, Bought a 2hp 50litre tiger compressor 2 weeks ago, used it twice and then the compressor was working but not building pressure, after phoning them 3 times, I kept getting told to ring technical, no answer, then they said I would have to bring it in and would be taken away for two weeks, not good enough, they are so rude and so unhelpful, in the end went Croydon branch, and I must say, excellent customer service, helpful, and got me out the gutter with replacing it there and then, AVOID TWICKENHAM MACHINE MART
