January 2024 by Gordon Manning
Bought windscreen wiper but found part missing (likely stolen from packet) but assistant replaced blade with no fuss
December 2023 by John Martins
I have never met a more committed bike mechanic than Martin at Halfords in Isleworth. He made sure to finish my sons Christmas gift on time and purposely came in to finish the bike even though he wasn't feeling too well. I can't thank Martin enough and the team at the Isleworth halfords branch. A huge thanks from me and I wish you all the best for 2024 *****.
December 2023 by Alexander Glavanis
I posted negatively 3 or so months ago re. staff numbers / consistency. It seems this Halfords has finally invested in hiring and now have a regular team who are experienced. A huge improvement.
December 2023 by Oe Zoghbi
Mariana, the colleague who dealt with us was most helpful, knowledgeable and efficient. There was rather a long wait to get her attention though because she was dealing with another customer and she was on her own on the shop floor
December 2023 by Kate Holliday
Fitting was perfect and fitter really helpful but i turned up for a booked appointment and was told I would have to wait behind all the people who had come without a booking. Not sure what the point of running a booking service is.
December 2023 by Shane Hamilton
I stupidly keep forgetting how useless the cycle section is here and return. I went in there today hoping to buy some bike tyres, One staff member had no idea what I was talking about and asked me if I had a stock number for it. Another member came over and whilst the first one was looking at Amazon online the second member was directing me to another bike store. The first member suggested I buy on Amazon.Go anywhere BUT here for cycling goods
December 2023 by Nourine Salem
Went to fit some lightbulbs and came across Risa who enlightened my father and I about the Halfords motoring club and told me about the £10 welcome vouches, saved me a fortune to be honest. Thank you Risa
December 2023 by Karmen Bilin
Farid was very helpful and has kindly pointed out some other things I need to take care of. Very positive experience!
December 2023 by Margaret Forrest
I bought a cycle helmet yesterday for my grandson. I wanted a good one with chin straps and it was £59.99. I thought as is close to Black Friday and it was more than £50 there might be some discount available? I asked the young lady at the service desk and she said yes but only for online orders. I am not that good with my i-phone and I was pleased when the young lady offered to do it for me using my phone. She was very quick but it still took her about 5 minutes. End result was that I had £11 discount off my purchase and especially being a pensioner was much appreciated. Truly excellent and friendly service - if I could have given a 5 star+ rating then I would have.
December 2023 by han man
Really great experience both times I've visited this branch. Today I went to collect a car seat I ordered online. The most lovely lady, Elaine, served me and carried it out to the car, as I had my toddler in my arms. She was very petite and it was quite big and heavy, but nothing was too much trouble. Thank you!
November 2023 by Jafar Al-Temimi
Came in for a very frustrating lights situation. All staff were amazingly helpful! Breath of fresh air. Thanks again guys. Much appreciated.
October 2023 by Alona Postil
I recently visited this bike shop and had a wonderful experience. I purchased a bicycle for my child, and the manager was very helpful in assisting me in choosing the perfect model. The bike was immediately assembled, and I am extremely satisfied with my purchase. I highly recommend this bike shop!
October 2023 by C R
Good selection of products for my car and bicycle needs.Some staff really need to work on the most basic customer service and interaction skills rather than just grunting or showing a blank face when a customer says "Good morning" or "Thank you for your help" at the checkout. Come on guys, if you don't want to work there, don't.
October 2023 by Gag Sidhu
Appalling service! Took my wife's bike on a Weds morning for a flat tyre and brake inspection. Gentleman promised me the bike would be ready the same evening. I returned and it wasn't ready. Went back the following day and was served by another male Jonathan. He confirmed no work had started on the bike and didn't know why as the person who served me the previous day wasn't in. Jonathan assured me it would be done that same day and that he would ring me - no call received by me. My wife went in on Fri and was told it still wasn't ready and was given no reasons for their delay. We were away the weekend but called the branch to assess progress but no-one answered the phone. Today (Monday) my wife and I went back and prayed the bike would be ready. None of the previous staff were working but we were served by a wonderful Spanish (I think) lady who was most apologetic and provided the service that one would expect. The bike was ready and we were so pleased to get out of that building. I cannot believe why the repairs took so long but what angered me more was the broken promises made and the inability of the staff to have been honest. Halfords, you will not be getting my business again.
October 2023 by Hazel Coppin
Excellent customer service at Twickenham today by Luke when I visited the store for fitting of replacement headlight bulb .Luke was extremely polite , found the correct bulb quickly, fitted and tested new bulb in no time at all .It was good to see Manager Karl appreciating the good work carried out by staff.Luke .... thank you for your excellent customer service today. I hope your career at Halfords continues to flourish .
