November 2023 by Simon Hartley
Great experience at this place. Was let down by another carpet company but these guys really saved the day. They provided the carpet, made some calls and managed to fit the carpet the same day. Will certainly use again.
March 2023 by Mandie Adams McGuire
great service throughout. carpet fitters helpful and did great job
March 2023 by Tim
Very pleased with this store in all respects, from start to finish. The two managers here have decades (really!) of experience in this business and provide first class advice. Although I?m generally a confirmed online buyer I found this store a much better option - the range is excellent, prices are good, the advice given is very valuable and service is first class through the whole process. Examples of service: the manager calculated my carpet layout to minimize my cost; ancillary items are available in the store; the store?s own fitters are true professionals and very nice chaps. In summary? in an age when we see mediocrity all around us, it is a pleasure to shop in this store and get a sense of real professionalism.
January 2023 by Flavia Hawksley-Walker
We have used Carpet Mart Twickenham since I first discovered them about 8 years ago, and they have been brilliant every time, with a quick turn around when we needed it. The staff are very helpful and friendly, as are the fitters, also very accommodating when we had to change the fitting date, and excellent job done on each occasion. Good quality carpets and underlay. Thoroughly recommend.
January 2023 by Ahu Barut
A big thank you to the Twickenham team, who are courteous, helpful, professional, timely and quick to act, and easily resolve any issues. We are so pleased with the color & the quality of the flooring of our new house. Also, many thanks to the fitter for his meticulous work!
October 2022 by Phil F
Absolutely first class service and installation from the Team. Regretting not doing it years earlier, but very happy with our new carpet
September 2022 by Tina Bennett
Love my new carpet the fitter Steve was truly professional and highly skilled in what he does I Would not hesitate to recommend this company
February 2022 by Fenella Hawksley-Walker
Amazing service, so quick and helpful and they have made my flat look great! I got two bedrooms and stairs carpeted and the whole job was done within two weeks. They were also really flexible and understanding as I changed my mind a few times! Highly recommend :)
February 2022 by Janice Windt
Excellent service providers. Bhupinder and his team went above and beyond for us in terms of their great advice and their degree of flexibility with regard to timing the installation(s) in phases around our renovations. They have floored our entire home and we would never look elsewhere. Special thanks to Premier Floors Twickenham and installation teams for your brilliant service.
January 2022 by Lawrence Howard
Had both my bedrooms carpeted by this place. I picked a premium carpet with a deep underlay and had everything installed and my old carpet taken away. Not only did these guys quote me half the price that another local place did, the sales person even advised me that I didn?t necessarily need to go for the best underlay, which would cost more money, as it wouldn?t necessarily provide any benefit. I really valued their expertise and after several months am very happy with the end result. Would highly recommend!
December 2021 by Matt Rogers
Just had our 2 sets of stairs done, and two landings - quite a complicated job, as the carpet was striped and there were corners to navigate around. After it was done, there was an issue with the carpet on one of the flights of stairs. Ranjit came around to view it and brought the guys back to completely remove and replace the carpet no extra charge, no quibbling, no hassles.Issues happen from time to time when you're doing anything, what matters is how you rectify issues when they occur and Carpetmart were brilliant. Will use them again, because you want to know if something goes wrong that it'll be sorted.
December 2021 by Water Ng
the company got £200 deposit but did not come to assess the nosing's problem on the stair when fitting. Shown that unprofessional and not concern for the customer's need. What they concern is only money.
August 2021 by Jonelle A.
Amazing service and laminate flooring / carpet. The staff at Carpetmart were helpful and great at communicating. They managed to jump through hoops a few days before lockdown to get my flooring ordered, delivered and fitted in good time. Price was very good and the fitter arranged by Carpetmart was great - quick, tidy, neat and fitted my carpet and laminate perfectly. I would highly recommend this company.
June 2021 by William Childs
We have had a number of carpets from CarpetMart in our house as well as having a communal stairway carpeted in a block of flats. The staff are very helpful, Ranjit in particular. Pricing is competitive. On one occasion the carpet supplied had a line in it which was the fault by the manufacturer. Ranjit immediately assured us that if the line did not go over time then the carpet would be replaced and he was true to his word. Highly recommended.
March 2021 by Jo Jo
Amazing service and laminate flooring / carpet. The staff at Carpetmart were helpful and great at communicating. They managed to jump through hoops a few days before lockdown to get my flooring ordered, delivered and fitted in good time. Price was very good and the fitter arranged by Carpetmart was great - quick, tidy, neat and fitted my carpet and laminate perfectly. I would highly recommend this company.
