July 2025 by Kristina Polipartov
Staff speaks indian amongst themselves and constantly on the phones.The service is so slow that they just don?t care. Thought an icecream will melt while waiting for someone to authorise the paracetamol purchase.
May 2025 by Najwa Nassim
I ordered today from them, I needed few items, specially water. My items arrived missing, and without the water, and without any explanation, or apologies. I don't like this kind of attitude of them.
May 2025 by George P
Asda Isleworth: A Soul-Sapping Wasteland in Supermarket Clothing
If Dante had lived in modern-day West London, there?s no doubt he?d have added a tenth circle of hell, and it would look suspiciously like Asda Isleworth. A bleak, joyless expanse of fluorescent lighting and lost hope, this is not merely a bad supermarket ? it is a masterclass in how to fail at retail on every conceivable level.
From the moment you walk in, you?re greeted not by a friendly face, but by a blast of stale air and the unmistakable feeling that you?ve made a grave mistake. The entrance feels like a portal to an alternate reality where customer service is a myth and time moves slower out of sheer boredom.
The shelves are arranged with the precision of a drunken octopus ? and if you?re searching for anything more specific than ?a tin of something beige,? prepare for a long, fruitless wander. The fruit and veg section resembles a post-battlefield scene: bruised apples, limp carrots, and the occasional collapsing crate of spring onions desperately clinging to life.
And then there?s the staff ? or, more accurately, the rare, mythical sightings of them. Asking for help here is like trying to flag down a taxi in the Sahara. On the off chance you do manage to corner someone in a high-vis vest, they?re about as enthusiastic as a hungover sloth at a team-building retreat. It?s as if they?ve been specifically trained not to make eye contact. You ask a question, and you?re met with a long, empty stare ? the kind that suggests they too are questioning how they ended up in this forgotten corner of consumer purgatory.
There are moments where you wonder: is this store actually open? Are the staff trapped in some kind of Truman Show simulation where helping customers voids their contract?
At the self-checkouts, chaos reigns supreme. Machines bleep incessantly like a dystopian symphony, and not one of the staff ? presumably gathered in a backroom playing hide and seek with basic responsibilities ? can be found. You press the help button and nothing happens, except maybe your soul leaving your body a little faster.
Stock replenishment appears to be managed via a system of guesswork and divine intervention. Some aisles sit eerily empty, while others are so overstocked with a single obscure brand of tinned sweetcorn that you start to wonder if the store has entered into some dark pact with a wholesaler.
Cleanliness is optional, atmosphere is non-existent, and the entire experience feels less like a shopping trip and more like a psychological endurance test designed by someone who deeply resents humanity.
In conclusion, Asda Isleworth is not just bad ? it?s philosophically bad. It challenges your optimism, erodes your patience, and leaves you longing for the simple pleasure of an empty cupboard at home. If you must go, bring supplies, manage your expectations, and don?t make eye contact with the rotting bananas. You?ve been warned.
April 2025 by The Random Walk
Staff just talk indian amongst themselves. Slow. They just don?t care. Ordered uber delivery shop. Same they just don?t care. Always delayed. Products not delivered. Not because they aren?t there but because they can?t be bothered. Can?t rate them lower. They just exist because they don?t have competition locally.
April 2025 by Steve Young
Unfortunately not surprised this business is losing market share & quick. Everything about this place is shocking. 2nd deliveroo order and don't ask me why I placed for a second time and it took 1 hour for 8 items to pick and then say they have picked everything and 3 items missing.
March 2025 by buse akta?
Horrible horrible services. Never order again. I waited my orders 3 hours and they told me I gave different name. You should find better Customer Service.
March 2025 by Handsome
I bought this packing tape and it as weak as a thin sheet. Can?t believe they sell it. Doesn?t Asda buyers check goods quality before put them on shelves?
March 2025 by Xavier Swancelleste
I stopped my journey here to purchase a Meal Deal. I had a can of drink, sandwich and a bag of sweets. I don't think that I was quite eligible for the Meal Deal bonus discount offer. But I was 'all good' because I was busy doing some research. In connection to car valeting equipment.
The staff were very helpful and friendly.
March 2025 by Alice Walsh
Just bought crisps and realised the best before date is October 2024- it?s disgusting they would sell something so out of date. I can?t even return them as I was visiting for a weekend.
Bad customer service, they seemed to not want to help anyone on the self check in- even when nothing else was open to use.
February 2025 by eugenia ltvnk
Ordered a delivery. The mince package was opened, and the meat itself had a bad smell. This is very unacceptable. Whoever put this mince in my order should be ashamed of themselves. Never ordering from asda again.
February 2025 by AYLA Karagoz
Please ayla bring 4 qty latex finger cots 12 pack.ok
January 2025 by Attaullah Khan
Ash and was soo rude to me withoutnay reason.
Poor customer service.
I'll never come back for shopping again.
January 2025 by Lucy Cleary
Dirty store, staff most unhelpful & constantly having to ask for bags as if we don't pay enough for them.
I try to avoid the place at all costs
January 2025 by Kristian
I once came to this lady and asked her if asda had snacktesters five chicken tenders she kindly checked but it wasnt their she said they were going to add it but its nearly a new year where is the tenders. Add what your customers want just add toilets and what WE want its been like seven years of complaints for toilets just add it please and add SNACKTERS FIVE CHICKEN TENDERS please like at least 2025
October 2024 by Vince Sharp
2 Staff at the tobacco counter doing nothing were too lazy to scan my small amount of shopping INSISTING I use the self checkout ,it took them longer to put the stuff back on the shelves than to take my money...which I gave to another shop,what is wrong with these fools,can't they see I'm trying to keep them their jobs?
