July 2023 by Candice Ball
They say they open at 6am. But very rarely are. Every time the manger is off, there never open on time. Some morning it?s gone 7am. Some of the staff are lovely. But some oh my good god. So rude. There serving and always on there phones. I asked the cashier for cigarettes 3 times yesterday while serving me. Her face was in her phone constantly. I asked her 1 last time, if she could put her phone away and do her job. To that she was very rude.
July 2023 by hello My frend
5th Jan 2022 at 11pm - 15 staff and 69 customers not wearing masks. Never commented on this sort of thing before. Went to customer services desk and found all three staff not wearing them or pulled down. Received copy and paste response about customers. No comment about the 15 staff. Pre-covid, this was a great place to visit. Now....
July 2023 by Tesco Every Little Helps
Rude management. My autistic son was grabbed by the security guard who proceeded to search his bag whilst shouting in his face. He was trying to pay for his items at the time. Reported to manager who really didn't care. Terrible service from all involved
July 2023 by Josh_playzzfn Add me on ps4
Just like everyone else is saying here, the whole shop is staffed by rude, disaffected people. Take a few minutes to walk up the road to iceland instead
June 2023 by Liam Wakefield ( )
Doesn't carry wide range of typical express goods. But that's not the main issue with this store. That honour falls to the absolutely chronic lack of self service check outs, and never more than 1 member of staff serving. The lady who is typically there during the day is, I'm sure, a lovely person outside of work, but I have never been treated with such disdain by somebody who is being paid to check out my items. Staff could severely do with some encouragement to be kinder and more proactive towards supporting shoppers. Another suggestion would be to open more self service points. At the present, the store will continue to bleed customers to co-op and Sainsbury's next door.Update: June 2023 - still much the same, but now with the added joy of not being open at 6.20, 20 mins after they're meant to be open
June 2023 by cherell mcintosh
Terrible customer service!Seems to be franchised by family members as they are all equally rude as they are incompetent.
April 2023 by Nas ?Foodie? A
This store has a very weird vibe to it
April 2023 by Timothy Coker
Didn't seem to be open at 7am.
March 2023 by Steven Ebanks
Website and maps say open at 6am on a Sunday. This is the third time I?ve come and it?s not open. It?s 6:11am?!? What is going on? Till coverage is abysmal. Management response is defensive. They are clearly talking about you in another language (they don?t know that I am one quarter what they are!). It?s quite shocking. Tesco - send a secret shopper!
January 2023 by Kelly Downes
Excellent staff friendly helpful, very efficient, my local store always a pleasure to shop here.
November 2022 by Finley H
Staff are so doesy and slow. Can't comprehend they need more then one person on a till when there's a big queue. The security guard was doing the most even though its not his job. Whole meat shelf was thrown out too, wonder why. Wouldn't go here of you need to catch a train.
November 2022 by Finley Hartless
Staff are so doesy and slow. Can't comprehend they need more then one person on a till when there's a big queue. The security guard was doing the most even though its not his job. Whole meat shelf was thrown out too, wonder why. Wouldn't go here of you need to catch a train.
July 2022 by Imran H Uddin
Good location. Small, grab the essential you need and get out.
June 2022 by P Jones
Big improvement with Tesco express, a lot more variety of products, and price reasonable
May 2022 by Conner
Staff can be very rude and they talk while serving. This Tesco in West Norwood also is very small. Try the one on Crown Lane. Its small but staff are nicer. Manager on her phone while serving as well. She was polite but she shouldn't have done that.
