December 2023 by Harry Ray
Royal Mail didn't deliver a parcel yet again? No probs, I'll just hop down to the delivery office after work when I'm free tomorrow to pick it up. Oh, wait, West Norwood delivery office operates in bizarro wacky world, where the best hours to be open are 8am until 10am. What on Earth are those hours? lol. Staff are nice enough and helpful, not that you'd ever see them because the opening hours are 8am until 10am. Just want to reiterate because it feels like I'm in some sort of nightmare universe where time is meaningless when I look at those opening hours. 8am until 10am? What kind of moron in a suit (who definitely doesn't use Royal Mail delivery) decided that was a good idea? Maybe we could also weld the door shut and never take packages, since we're coming up with great and helpful ideas?
November 2023 by Pest Control
Very good service
November 2023 by Lynne Mason
Worst service I?ve ever had
October 2023 by X R
Feel like this place bears the brunt of folk's frustration at a service that has gone ever downhill since it was privatised. I've always found the staff here unfailingly polite and it used to run really well back in the day. It's clear they are struggling with staffing issues and the appalling mismanagement of Royal Mail overall.
October 2023 by latoyah
Slow service, long queues, constantly been told, letters and parcels will be redelivered.Assistant at front desk not able to read the post man's writing on the card.Service is very poor, along with poor opening hours
September 2023 by Janice Cooley
Not fit for purpose. One female postperson was recently seen dumping /stealing mail. Endless amounts of parcels just don't get delivered or 'disappear '.This week alone, two lots of goods have gone 'missing ' even with tracking!!
May 2023 by Miki Mouse
This is the worst branch ever?.. to collect your parcel for average person opening hours in this branch means to take a day off from 8-10 absolutely ridiculous
April 2023 by Sandra Forero-Casas
Where is my redelivery? I wait all day from 9 to 1 :30 pm tryed to track the parcel and It is not given i formation what is more you do open the office but from 8 to 10 so no body to ask anything!
March 2023 by Linda Smith
I have been waiting 3 weeks for 3 letters that I know have been postedI decided to go the the sorting office after being told on your website you are open on Saturday morning 8 - 12 only to find you close at 10Suggest you update your website to save people like me a wasted journeyUpdate now another 2 weeks onStill none of the important items have been delivered One item had been reordered watch this space
February 2023 by Gary ?GdaGooner71? Odlum
Terrible sorting office I have had no postman for 7monthsThey need a change of management
January 2023 by P Jones
Staff very friendly and helpful
November 2022 by Maud Thompson
Where are all the cards, letters, official papers, medical papers, etc. that have NEVER been delivered to us for over a year now?
October 2022 by Pat Garratt
Can?t get to sorting office in the times open. Very fed up
August 2022 by Darren Kelly
Only open from 8 am to 10 am when everyone is at work what a joke how is a person in full time work gona collect their parcels
July 2022 by nemsie1
Does anyone know the current opening hours? it has always been shut in the past when i try and go. thanks
