March 2024 by Birtukan Sirak
Beautiful place best customer service
March 2024 by Maya Cleo
Please get another squat rack! So frustrating when the only one is being hogged
March 2024 by Mark Everson
Hygiene in the male showers is disappointing. They smell. Surfaces aren?t cleaned regularly. They?re run down but mainly just need a really good clean. I have emailed them about this and they eventually cleaned the green slime out off the walls. The bad smell was gone for a while. It?s back now though. Sadly I think this is a calculated neglect. They know it?s not good enough and there isn?t the will to make it better, so I can?t see it changing. I guess when selling it to potential members they never take them into the showers so it?s not high on the priority list.
February 2024 by Harriet Di Francesco
Not worth the money. Gym equipment is old and poorly maintained. Only one rack which is always occupied and is ridiculous for a modern gym. Classes are limited and always fully booked. I joined to use the crèche during my maternity leave and its difficult to book (you can only book over the phone during the crèche opening times) and they rarely have slots. Pool is tiny and usually occupied by classes. The lay out is actually very inconvenient - having to take a different staircase every time you want to go somewhere. No other reputable gym has a discounted 12 month contract with no possibility of terminating early. They recently raised prices but in my opinion with no justification given the quality of service (with all due respect to the staff who seem kind and courteous from my limited interaction with them).
February 2024 by carmen alcala
Virgin!!! Get a grip of the problems going on here.This is what it could be a lovely gym club in a beautiful leafy crouch end neighbourhood. However, the place is being run down as time goes by. I must say the cleaning aspect has got better in passed weeks but there's still room for improvement.As a member that loves going to different classes, this has become more difficult, as a lot of them have been completely disappeared and the ones that are left are constantly being cancelled no replacing the instructors. As membership going up recently I really do not think is value for money. They are not providing us with the services that I'm paying for.
February 2024 by Loris Tinacci
Forcing class instructors to play low quality ?royalty free? music as a result of a short-sighted deal done with the Epidemic sound app at head office is forcing them to leave despite the fact that no-one wants this and instructors have offered to pay their share of music licensing fees to keep the current arrangement in place. This is despicable. What was once a great neighbourhood club is now a club with no identity, no loyalty to staff/instructors, poor service, bloated membership costs, zero transparency and a blatant lack of care. People are leaving in droves and will continue to do so until this changes. What a shame.
February 2024 by Debbie Forde
Timetable much reduced since December so classes have long waiting lists so difficult to get on them. Written several emails to central management HQ about changes without response. The club also send message asking how my experience was. I repeatedly say about long waiting lists but no response. Classes are also being cancelled at the last minute and instructors constantly changing due to low staff morale.
February 2024 by Eli
I came there today from different area thinking I am gonna have a beautiful "Crouch End " membership experience.Insead of that I had lockers with padlocks and no possibility to buy padlock ( we have bracelets in my club to lock the lockers) dirty swomingpool ( several hair ) and on the end I got a bunch of screaming children ( I have asked in reception how to get to the swimming pool area and nobody told me there will be children) after me swimming maybe for 10 min and disrespectful staff ( he spoke to me with his back to me) who didn't even bother to tell us where we can swim and how long will the class take . ( I had to ask everything)On the end one little girl was taken against her will by the staff member into the water and tossed into it. She screamed so badly I couldn't take it!. I literally felt sorry for her. It felt very disressing and I have sensory issues. I left the swimming pool after maybe 15vmin with one mother attacking me verbally to which none of the staff reacted.May I say that I come to gym to relax and distress and I pay good money to be treated with respect and have a nice relaxing swim.I should not be treated with any way worst then the matters with children. I am paying the same money.I was absolutly horrified.
February 2024 by A P
A few nice staff although majority would appear to unaware their job is to help and provide customer service. 90% of the time I enter staff are just speaking to each other, no acknowledgement. Cleanliness of women's changing rooms is bad, the showers... I've seen live animals swimming in the water that leaks into the sauna. New towel policy means you need to bring your own, not sure why I pay what I do and joined virgin over a pure gym or whatever to have to take my own wet towel away. Gym equipment is pretty worn, and no culture of cleaning down equipment as the spray is often empty, but also lack of signage. All making it quite a unpleasant experience on most occasions. Some good yoga teachers though, and one very lovely lady on the front desk in the early mornings.
February 2024 by Jamie Hopla
All the team were amazing and supper help full a massive thank you to Ryan.The club looks amazing
February 2024 by Molly
I scheduled a personal training session, but didn't receive any communication to reschedule. Later on the same day, I was informed that someone else would reach out to me, but that hasn't happened either. It's disappointing because I was excited about using my first free session. The classes and instructors are excellent, but there appears to be a delay on the internal management side of things.
February 2024 by Ben Jefferies
Good, if not among the best Virgin Active gyms. It?s a shame Reformer Pilates has taken over the main studio as tbh it doesn?t offer the same benefits as the higher impact classes it?s replaced. However, it?s obviously popular and, with a gym this size, it?s an either/or.Like most of Crouch End, it feels like a bit of a crèche at the weekends
February 2024 by Ally Bayer
Excellent GYM, All the Gym's around the 3 miles ratio area are poor quality, with no pool, no spa, small changing room, smaller Gym floor... Virgin Active Crouch End is the best. Also they have great customer cares kills. I am happy to have a local Gym like Virgin around.
February 2024 by Yulia A
So disappointing - arranged to visit with my two small children and they were denied to use the play area as were not members yet (as a result two very upset little ones although the whole point was to join as a family to use the kids facilities, which we discussed in detail with the sales manager).
February 2024 by Sylvester Erhun-Edokpolor
The place is nice.Nice equipments and very neat ambience.Contrary to some reviews I read here, the bathrooms and toilets are constantly kept clean by dedicated cleaning personnel.The staff are super friendly and supportive.I will strongly recommend this gym to everyone.