September 2025 by Azizul Islam
Always the best place for men shopping. Shame many of the stores have closed down
August 2025 by Sonia Khan
Awfully slow service
August 2025 by estelle gouri
It Looks like that Next Tottenham hale and Next overall doesn't care about their customers.
Received an email your order is ready to be collected you need to collect it before the Saturday the 30th , came to the store collect my order, ut the ID parcel in the machine and the machine display your order is there, you will get It in 3mn , staff said we will bring your parcel to you.
2hours I waited,20 mn without explanations, or explain what is the problem? staff serving others customers and waiting Stupidly for my parcel after telling me they cannot located my parcel while it clearly appears the parcel arrived to the shop and is ready to collect.
I ask straight away for a refund, they told me they need to call the refund service, put in hold for 40 mn, while the manager she around and doesn't care completely or even apologise or tried to resolve the problems herself. Staff in difficulties call the manager for help more than twice before she dares come out. In total 1 hour waited to finds my Parcel after saying got missing , didn't find it 1 hour waited to be refunded.
If the parcel not in store, why do next keep sending email to the customers to collect , let them travel to the shop, wasting time while having children
Just Shame! Really disappointed
August 2025 by Khuram Hussain
8 people in the queue waiting for click and collect orders 5 people waiting to be served at the till and only one person managing both sides! Ridiculous! ******
August 2025 by S N
Lula not have
August 2025 by ???????? ????????????? ????????
One of the worst online shopping experiences. I made an order. They never sent it. No refund. They called me to tell me that I didn't understand anything and they did everything right. After a number of calls and emails - they accepted it and wanted only partially refund it keeping 4 euro per item. For the order they never sent! Terrible service, extremely unprofessional staff.
July 2025 by Hannah Hitchens
This is the 2nd time I?ve been to this store now and the customer service is terrible, I swear they have like 4 people working in the store. I went Sunday afternoon and there was no one upstairs for a good 10 minutes so I ended up leaving as I didn?t want to waste my time. Then I went back Monday after work and managed to collect my parcel but everyone was waiting for ages. They just need more staff working there
July 2025 by Serge Boguie
Not enough staff cover to attend to customers. Poor customer service when it comes to notify them about the situation while queuing.
It?s a BIG JOKE!!!!!!
July 2025 by Silfana Nasri
Visited this place to return my fatface items. The staff are very helpful.
July 2025 by Jay Wilkinson
I had my new suit delivered to this branch. It was a quick, no-fuss experience. There could have been a better men's selection of shoes.
February 2024 by House of AMAU
Very good service (as usual) by Sinesha when returning clothes.
February 2024 by ?????? ??????
I liked the clothes
February 2024 by Z
The collection wait time is ridiculous, why the hell they don't make lockers with codes, you type in code and you get your parcel, zero waiting
February 2024 by Carolyn Gaskin
I can pick up and make returns to the store. The staff are always friendly and happy to help if you have a problem.
February 2024 by Christian HOUEDANOU
Very poor quality clothing yet expensive. Poor design, cheap textile and sizes are big. Staff overworked, you can tell they are understaffed. It's a matter of time before we see Next gone from the high street
