November 2023 by Irfan A
This is the best customer service experience I have had at Barclays in a very long time.Thank you very much, Ms Rose at Tottenham Court Rd and Barclay should make you a manage training.God bless you. Keep doing the fantastic work!
September 2023 by Nela Nybs
Unbelievable costumer service. I came 9:30am to make sure I will avoid busy times as I had to take my autistic son with me. I was second person in line, however the person in front of me took over 30 minutes and there was only one window opened. At 10:00 after 30 minutes I went to ask a costumer service representative if there is another way to pay the money in as we are waiting 30 minutes, my son is autistic and everyone in the line is already frustrated. the woman was very arrogant and told me that this is the only way i can do it and i should go back to the line as they are working hard and are understaffed. Why not offer to book appointment for matters that take over 30 minutes? Or not ask the gentleman to wait for available staff as it will take much longer than usual. The fact that they are understaffed seems to be a bank problem that should be addressed. And most importantly a person who works in costumer service but cannot hold her attitude should not be allowed to work with people as she is representing the place and should have proper values and understanding for costumers especially of the diversity around.
September 2023 by Shan C
Excellent branch with professional,dedicated and flexible staff. Basant and Fahmida were absolutely fantastic staff members who went above and beyond to ensure I could open up a bank account today when my previous account was closed down. I am extremely grateful to them both for being so accommodating and supportive. I will definitely recommend this branch to any others who need Barclays assistance. Thank you very , very much again. They are a credit and a great face to face representation to the bank.
July 2023 by ???? ?????????
Terrible place. Slow employees who are very difficult to find, an absolute lack of understanding of how to work.
May 2023 by amalia ciocan
Yesterday I went to cancel a direct debit and the employee named Sonia from this branch completely ignored me and slammed the door in my face without even asking me what I wanted. My whole family and I have an account at Barclays since 2010, but we are seriously considering moving to another bank.
May 2023 by Tanoli Abid
Disgusting poor customer service. I reported my card had stolen . I wanted to explain that guy my card had stolen and someone taken out £220 from my account.that guy said to me we don?t want to know about your card every one can take their money out from account from someone give your account details and they can take the money out from their account. That guy without any investigation made me theaf .In my opinion barclays should not recruit that type of people in their bank. Iam talking about the high Road branch Tottenham.
April 2023 by Fyah Grizz
It's cool, nice customer service
April 2023 by Mr Michael
It's cool, nice customer service
February 2023 by Janine Eagling
A busy branch, but how many of the customers and staff know about the serious and immediate risk to human health and the survival of the natural world, that Barclays? investment and financing strategy presents. Barclays has invested over $167 billion in fossil fuels since the Paris agreement and continues to be the biggest fossil fuel funder in the UK and in Europe (ranking 7th in the world overall).
December 2022 by Annette Kizza
Excellent service and someone is always available to give you advise.
November 2022 by Em-J Ruddick
I have never been to a place with such poor customer service. Been a few times for various things and each time I feel like I am interrupting their personal conversations to serve me, often waiting a few minutes for them to finish their personal chat before I will be seen. Once you are finally served they have no issue continuing their conversation whilst serving you, and hardly look at you. I have heard all sorts including gossiping about other colleagues, their love life issues or slagging off the branch itself. It is very strange and I have never had this poor level of service so felt inclined to leave a review as it is not the usual high service I have from other branches.
November 2022 by Sandra Campbell
Tottenham High roadDidn't understand today why the system would only accept 500 of my 524 payment. Told my husband that's all the system will accept on giro slip as there was a problem with banking system . What I don't get he asked if he could make a separate payment of 24.00 pounds on another slip, informed no. Only one payment could be made ?now I will need to attend again on Monday to pay 24.00 pounds, someone please explain.
October 2022 by AndyV
I wanted to pay in some foreign cash into my account, the bank states weekday closing time as 4:30pm. When I reached the bank at 3:15pm I found that it closed at 2:00pm with a sign telling me that I should try online banking, use the app or use the self service machines which do everything that I can do from home app apart from paying in foreign cash. Barclays? do you have an issue with the English language? there is no service after 2:00pm, you are SHUT!
August 2022 by Jawar Ali
Disgusting service. The branch closed early.
July 2022 by Jacek Pawlak
Horrible service upstairs
