November 2023 by Anthony White
Often use this place it is local to me and they have a good selection of materials reasonably priced
October 2023 by yoricola Yo
Very disappointing. I booked a virtual appointment with Rosa Sara Pasca. She sent me an email to reschedule the meeting 2 days in advance, fair enough. On the day of virtual meeting, she sent me another email 15min before our rescheduled meeting. " Due to personal reasons, I will need o reschedule the appointment...." Unfortunately, that's the only time I could do. I tried to contact customer service to see if they could find my someone else to help me immediately. No one was free to help. My time wasted and I won't order anything from them. I was unprofessional since the beginning.
October 2023 by Jon Campbell
Never had a problem getting all the tiles ,grout and adhesive I've needed for kitchen projects of my own and helping friends.Price is good and they always have availability.I have used them for delivery too but as it's a 40 mim walk away I don't mind collecting as they allow dogs in store too.Thanks Wickes
October 2023 by John Griffiths
To follow on with more information (please read below) we did direct message this wicks but they failed to respond. We contacted wicks customer services who said we should be able to exchange these items as they are standard, as i initially told staff. However the store still refuses to take any responsibility. So this will now become a legal matter. After futher review of the contract only specially designed or sized items are non refundable. So as per my intial statement ....... Be very careful with this wicks. We bought some extra kitchen units to go with the ones we had already bought from them in the past. We told them it was part of an extension and that we might need to exchange the kitchen parts once building work was complete. They assured us it could definitely be returned. So we assumed all fine but this was a flat out lie and had we not have been in a rush that day (kitchen team leave before the store shuts by 2 hours or more) we would have double checked their terms and conditions - in the small print it does say items are not exchangable. This is because wicks buy it in from somewhere else (even if it's on the shelf). As you guess a construction change meant we couldn't put a corner cupboard in ( which is pretty costly). We went into store to exchange as we had been told possible only to be told by the store manager that they would not exchange, they could but they didnt want to as they were not sure if tgey could re sell it.... a standard corner unit. Disgraceful really. Some responsibility lies for us for believing wicks kitchen team and not double checking the contract fully that said we were massively misled so be careful buying from this store
October 2023 by kedu kera
Worst customer service ever. On line chats closed whenever Wickes operative wanted. Do not help at all. When you provide all information they transfer to somebody else and terminate chats. There is no even place to complain. No more Wickes.
August 2023 by Thomas Young
My car unfortunately wouldn't start when I was in the car park 21/8/23, I let the store manager know (sorry, forgot her name) and she put my license plate on a 'pass' so that I wouldn't get a parking ticket as I had been there more then the allotted 2 hours once the AA came out. She was great, very professional and a massive help, thank you!
August 2023 by Ali Ali
I had an extremely unsatisfactory experience with the kitchen salesperson Laetitia Scicluna.Right from the beginning, she seemed more interested in making a quick sale than in understanding my needs. She lack of product knowledge was evident, as she struggled to answer basic questions about the different kitchen options they were offering.Furthermore, she was pushy and aggressive sales tactics made me uncomfortable and pressured throughout the interaction. It felt like they were more concerned about meeting their sales targets than ensuring I got the right kitchen for my requirements.They promised timely delivery and installation, but the reality was quite different ? the project faced numerous delays, leaving me in a state of inconvenience and frustration.
July 2023 by Nerina
Absolutely wonderful experience with Isabella, your help was invaluable. Thank you very much.Also a huge thank you to Daniel for all your help, it was the sort of help and assistance you want and need to have when undertaking home improvements and projects.Definitely recommend this store.
May 2023 by Aaron Jessop
Wonderful service and customer care. Special thank you for remaining open past closing time for emergency parts ?
April 2023 by ranganath mayreddy
For some reason I always go to Wickes for my DIY projectsThey maintain good quality items.The Wimbledon store has more selection of items to choose from and very friendly staff, I feel very welcomed
April 2023 by Gian Maro
Terrible store with staff who think they're above everyone else...you work the tills...relax
April 2023 by Sheau Yun Lim
We were considering bathroom installation with wickes and have requested a consultation to obtain more information. The first impression was not great and almost felt offended by the designer approach. Without explaining much about the service and what he can offer us, he went straight to ask budget when visited home for measurement - this is fine. But this was followed by multiple times of asking us to cancel the face to face consultation in store if we haven?t made up our mind, without exploring our interest and ideas of this project. We were hoping the consultation can help us to plan the project, understand the products Wickes can offer us before we proceed. This is really disappointing as we felt zero support at the first stage already, and we don?t believe with this kind of attitude we would be confident to handover our project to this designer. So with the budget he?s suggesting, we gonna use this on a better company who approached us in a much better and respectful way.
April 2023 by Jorge
Very good improvement since they renovated the shop. More selection of products. Some of the staff are always willing to help and smile. A 10% discount is always beneficial.
March 2023 by Stuart M
Great sized wickes but with the shortages of materials everywhere you can?t always get everything you want
March 2023 by Constantin Gorea
It's a nice store. You can find (almost) everything you need for construction, kitchen and bath furniture.