September 2023 by T McCarthy
Very helpful lady name of Liberty today at the Tooting Broadway branch. Thank you.
August 2023 by Antonis Papasavva
I had problems with one of my account for some time and I needed to get help in-person. India provided the best customer service I have ever experienced at a bank in the UK, not once, but twice. Thank you very much India!
August 2022 by Shree Krishna
Personally I would say to all customers of Santander , please monitor ur bank accounts , there is money leaving the accounts unexpected and then hidden away on the bank statement, I have reported this but no action has been taking so I would warn all customers of this bank to b careful , money laundering is taking place
July 2022 by juan martinez
Not adhering to opening times. Was there at 12:52 after midday was flately closed. Not a sould in sight. Not a single note to explain. Terrible service don't bank with them.
April 2022 by Maria Antonietta Doliente
Today around 2 PM I went with my husband to solve an issue with his Santander account. The gentleman who helped us was very kind, polite and competent. He had a lot of patience with our requests. The issue was partially solved. We were satisfied by his customer service.
December 2021 by Marty Freddy
Cashier (male one) who was working the 3rd of November at 4:30 pm is very rude
November 2021 by El Porchino
The worst banking experience I've ever had. I went to use their ATM machine to deposit £20 and the machine, took my money, swallowed my card then shut down. I was helpless and terrified - I tried calling the helpine and was on hold for an hour (twice) and couldn;t get through to them. I caught an employee from the branch as they were leaving and they said to come in the next day to collect my card and be reimbursed for the money that was stolen by their machine. I went in the next day and was informed they destroyed my card and wouldn't be reimbursing me for the money I deposited into the machine which wasn;t credited to my account. Now I'm out of pocket. The cashiers were useless and said they can't do anything even though it;s their machine. When I went in there were lots of other people complaining about the ATM which was swallowing their money and glitching. Perhaps it was tampered with but Santander couldn't care less and just let more and more people have their money swallowed and cards swallowed and left helpless on the high street. Changing bank now due to the panic and hours wasted for trying to do something as simple as deposit some cash. Awful.
September 2021 by Martina Kahaila Ulamayan
Wow. I went for the first time today and now I understand why the reviews are so bad. The lady that served me was so rude. I needed to deposit cash and she kept asking me how much it was exactly. I didn?t count them - isn?t that their job? - and she was very mad at me. She asked me again, how much is it for the notes and for the coins separately. Her demeanour was rude and she wasn?t nice at all. To make a customer feel like their simple request is a nuisance is BELOW STANDARD. When she said goodbye, the vibe was ?Bye, get out of my sight, stupid girl.? Santander, hire better staff!! You?re damaging your brand!
August 2021 by John U
Before even i try to explain what i would like to do i was told no we can't help you! After 30min of teaching local branch called manager she managed to complete payment. Welldone and while i was standing and waiting colleague did same to other customers whithout listening what customers wants them to do! Never again to tooting branch
August 2021 by Declan Walker
Went in today and Neil and his colleagues were super helpful getting what I needed efficiently and with very little hassle
September 2020 by Donna Williams
Have been with this bank from when it was called Abbey National and over the year's this bank has got bad to worse, had to close two accounts down and go bank some where else... .Poor customer service.
October 2017 by MNS Dall
Best ever customer service.
October 2017 by romek tomek
Low customer service level. No nesesary information for customers.
September 2017 by ismile 1983
Appalling!!! Two members of staff on tills, very long queue and they refuse to open another cashier till!!! Not happy!!!
September 2017 by Will Thain
The only time I ever tried to go here, the branch was closed due to "electrical issues".
