January 2024 by Stuart Rogers
Great for PC kit that is guaranteed for two uears! No brainier for PC kit.
January 2024 by Kevin Andrews
The staff here are always very friendly and helpful. Has a good selection of games, dvds etc. Good music, great atmosphere and attentive staff.
November 2023 by Adam Norton
Very helpful even when the game I bought didn't work they helped me get a refund so I can get a few more that did work
October 2023 by Petrea Jane
There was an issue with my camera when I went to sell it, the staff were more than happy to double-check it and reset it fixing the issue.
October 2023 by Jay A
Customer service in this store is appalling! Was served by lady that had dark hair yesterday who came across really short and looked like she didn?t want to be there. Staff in the Wimbledon store are more friendly and professional.
October 2023 by Timmie ugoji (Timmie)
Tested n nice , quality assured
September 2023 by Peter Neill
Great for deals when you are armed with a bit of price googling
September 2023 by Harry Smith
Always has everything I need, reasonable pricing.
September 2023 by Ronnie Selby
Why does cex have the most awkward staff members in the world always quiet when talking, can't ever hear them over the annoying loud music and are rude sometimes I like cex a lot I they are handy if you need some thing quick but in every store there's an issue with the staff members or music or you click and collect and you get an email 2 hours later saying they don't have it in stock and it's such a pian having to travel far to go and collect an item just to be told you don't have it despite it saying you do online. Update your store stock online more frequently and lower your music and improve your customer service.
August 2023 by Bill Richman
Useless. Went in to buy a laptop. The one I asked to see wouldn't turn on. With a large sigh the woman "helping" me Went and found an ac adapter and took a ridiculous amount of time carefully unwinding all the cords, probably to punish me. It booted, and I asked to see it, as it looked a bit dirty and scratched. She pulled it away as though I'd asked to touch baby Jesus and said, "I'm not allowed to hand it over!" Then she acted surprised when I said, "Okay - forget it!" and walked out. Lazy, clueless employees, silly policies. Nope.
August 2023 by Slawomir Drozdowski
Service is very important, but for them not really
July 2023 by djkofi365 k
No customer serviceTerrible free fall, who gets dealt with first no stock.Customer service on the phone is non existent too
June 2023 by Arjun Hara
5 star experience for anyone who has used a cex before and understands how the companies policy works. This review represents the experience with this store only.I have used a number of cex stores over the years, far from regularly. This was usually due to me always walking out with a sour taste in my mouth due to rude, inattentive and unhelpful staff.So what made me give this review?1. Staff are incredibly friendly and helpful, their is a genuine desire to help in any way, shape or form. This is very rare to other cex stores I have been to where instead the music is blasting so loud you can't hear your own thoughts and you spend a ridiculous amount of time waiting to be served. Wait times obviously from day to day but one thing about the staff at this store is that they are genuinely proactive towards providing customer care.Why?I was in a position recently to upgrade my decade old PC I built when young. Primarily due to work but also for lesiure. With the rising cost of living and the impact that electronic waste has on the environment, I wanted to more rescourceful with old pieces of technology I have gathered over the years.Usually, cex isn't my first choice for this, purely due to the negative customer experiences a lot of people, including myself have faced.However, I decided to give this store a try as it was right next to my university which I would be commuting to everyday, so it would be convenient for me to just bring things along when I wanted to trade them in over the month - I wasn't in a rush.Upon first entering the store, I was pleased to see the store had a calm atonosphere, the music wasn't too loud and the place was very clean.I walked up to the counter and was seen immediately, as thankfully this store has a good number of people behind the desk.I was seen by Raihan (hope this is spelt correctly) who I would like to give a special thank you to for my making my experience super easy and convenient throughout the month.He was very friendly and I explained that I was looking to trade some items in for a new gaming pc. He gave good advice on things to look for and tips on buying from cex which showed he really valued customer satisfaction - something all staff members at this store had.Over the course of the month, I was able to bring in old pieces of tech such as games consoles I don't play anymore and old games. I would leave the items with them and always recieve an update with regards to how the item fared in testing via a phone call - something other stores say they will do and do not actually do - usually forcing you to pop back in store for an update.Ofcourse, some items do not pass testing - and that is understandable - it's company policy, however, this store in particular does try to help where possible. For example, when trading in my old Xbox 360, I was told it couldn't be taken in as the controller I provided wasn't up to scratch. However, instead of just failing the item right out and me having to carry it 1 hour back on the train home, the store were happy to keep the item and simply asked my to bring in another controller. Which I was able to do the next day - again this may seem obvious - but this is far from common with other stores that would have told you the item "failed" and then walked away from the counter leaving you scratching your head in the store.The overall experience was a breath of fresh air as it seemed like it was the first store that actually allowed you to "recycle your old tech" like the company claims.Eventually, I was able to cut the price of a new PC down while also helping to recycle old tech and find them a new home. Something the company claims to do but something I have never seen until now.Would definitely recommend this store in particular to anyone looking at using Cex.Thanks again to everyone at the store.- Arjun
June 2023 by Marco Bruno Luciano Vieira
Ordered a couple of items for collection and in the same day was ready for collection.
April 2023 by Mariea Staple
Good service but they have a way of making people feel uncomfortable ? I felt embarrassed to sell my stuff as there was laughing but I'm not sure if it was at what I was selling as there was a comment of they were selling for higher than what I was getting from them after that I felt ashamed..
