Cell Phone Stores in Tooting, Greater London

“I been to the three tooting today the guy called Rohan is very helpful, and in the same time I been to the Brixton and Streatham, they are useless they are rude and not helping to be honest don't go there, go in tooting Rohan is very helping person.”

“Very helpful staff ,I went a couple of months ago to upgrade my boyfriend phone and Edward was so helpful. He spent all the time with us and was very patient, explaining everything to us , we never had that experience before so we were so grateful that he was there at that time to help us choose the correct thing .\\n\\nThanks you very much to all of the staff !!”

“Very good customer service. Worker Neil helped me a lot, we were paying around £300 for 3 phones, at the end we all had phone upgrades and are paying around £110. Very satisfied!!”

“5 star experience for anyone who has used a cex before and understands how the companies policy works. This review represents the experience with this store only.I have used a number of cex stores over the years, far from regularly. This was usually due to me always walking out with a sour taste in my mouth due to rude, inattentive and unhelpful staff.So what made me give this review?1. Staff are incredibly friendly and helpful, their is a genuine desire to help in any way, shape or form. This is very rare to other cex stores I have been to where instead the music is blasting so loud you can't hear your own thoughts and you spend a ridiculous amount of time waiting to be served. Wait times obviously from day to day but one thing about the staff at this store is that they are genuinely proactive towards providing customer care.Why?I was in a position recently to upgrade my decade old PC I built when young. Primarily due to work but also for lesiure. With the rising cost of living and the impact that electronic waste has on the environment, I wanted to more rescourceful with old pieces of technology I have gathered over the years.Usually, cex isn't my first choice for this, purely due to the negative customer experiences a lot of people, including myself have faced.However, I decided to give this store a try as it was right next to my university which I would be commuting to everyday, so it would be convenient for me to just bring things along when I wanted to trade them in over the month - I wasn't in a rush.Upon first entering the store, I was pleased to see the store had a calm atonosphere, the music wasn't too loud and the place was very clean.I walked up to the counter and was seen immediately, as thankfully this store has a good number of people behind the desk.I was seen by Raihan (hope this is spelt correctly) who I would like to give a special thank you to for my making my experience super easy and convenient throughout the month.He was very friendly and I explained that I was looking to trade some items in for a new gaming pc. He gave good advice on things to look for and tips on buying from cex which showed he really valued customer satisfaction - something all staff members at this store had.Over the course of the month, I was able to bring in old pieces of tech such as games consoles I don't play anymore and old games. I would leave the items with them and always recieve an update with regards to how the item fared in testing via a phone call - something other stores say they will do and do not actually do - usually forcing you to pop back in store for an update.Ofcourse, some items do not pass testing - and that is understandable - it's company policy, however, this store in particular does try to help where possible. For example, when trading in my old Xbox 360, I was told it couldn't be taken in as the controller I provided wasn't up to scratch. However, instead of just failing the item right out and me having to carry it 1 hour back on the train home, the store were happy to keep the item and simply asked my to bring in another controller. Which I was able to do the next day - again this may seem obvious - but this is far from common with other stores that would have told you the item "failed" and then walked away from the counter leaving you scratching your head in the store.The overall experience was a breath of fresh air as it seemed like it was the first store that actually allowed you to "recycle your old tech" like the company claims.Eventually, I was able to cut the price of a new PC down while also helping to recycle old tech and find them a new home. Something the company claims to do but something I have never seen until now.Would definitely recommend this store in particular to anyone looking at using Cex.Thanks again to everyone at the store.- Arjun”

“These guys are brilliant! We came in to get our phone account sorted. Luke, the store manager greeted us and was extremely helpful. He turned us over to Julie who was so amazing. She took time to listen to us and got everything solved exactly how we needed. One of the best experiences we’ve have yet with Vodafone!!”