March 2024 by Col Bourne
Returns online form does not work. So I went into a shop and tried to return there, but was told I couldn't. The shop staff also tried to use the Benetton website for my return and confirmed it does not work.Benetton only allow you 14 days to return items, so if like me you order clothes before a holiday, beware as your time will run out by the time you get home. I only had 4 days left on my return from holiday and by the time I figured out how to email them I was one day late and they used that as a reason not to refund me.I hadn't shopped with Benetton in 10 years as the last time I did they refused my a refund on trousers that shrank the first time I washed them, which is not really legal of them. I'll obviously never shop at Benetton again. Not good business on their part, I hope they keep on losing customers.
February 2024 by Julia B
Used Benetton UK website to order 3 jumpers, 2 of which did not fit. When I came to return them they expect me to pay for a delivery to Italy via DHL. Will not be ordering anything from them again and will be telling friends and family about this sharp practice.
October 2023 by Tim Husain
Lovely shop, a little bit premium but great quality and nice clothes designs. A much more pleasant experience than a lot of the other chain shops.
August 2023 by Thuraya Amin
Love Benetton, I wish the store was bigger so they can bring more items. Lovely styles, colours and material, the clothes are very well made and tailored, generous too. Their clothes last years and years, yes it is on the expensive side but you get great deals in the sale for quality pieces. Love it and will continue to shop here as long as I can ??
January 2023 by Google user
Always satisfied with their quality
December 2022 by Emma Salt
Always satisfied with their quality
April 2021 by Marina Turner
I had a very bad experience at this shop. I went there yesterday as I knew they had white denim jackets which I liked. I asked the shop assistant if they had the jacket in size S and she said they didn't. Then I noticed a rail of discounted clothes and the same white jacket, size S, was there! There was a missing button and that's why it was under priced. I decided to buy it as I liked it, despite the missing button. At the till, the same girl said she had to remove the label. Then I noticed there was a spare button attached to the jacket and suggested I could probably fix the missing part of the button. She agreed and then opened the bag where the button was, took it out and wrapped it in TAPE. I didn't realize why she did that until I got home and noticed she had actually DELIBERATELY broken the button so I can't fix it! I am so disappointed with this store. The staff are foreign, RUDE and NOT AWARE OF THEIR OWN STOCK !!!
September 2020 by S missy
Just like any other reviews I don't feel comfortable shopping there. They make customers feel very uncomfortable and not welcomed.Even there are some items I want to buy I don't want to walk in to the shop.
