March 2024 by Kit Early
I arrived at the desk to book a game of bowling, the woman behind the counter didn?t greet me. I asked for a game for two. She seemed to acknowledge. Then I waited for 3 minutes while she stood there on the computer. Then she acted surprised we were standing there and asked how can she help. When I had clearly already stated. Then once i payed, she didnt even tell us the lane number, another minute of waiting for her help. Then we went to our lane and it wasnt ready for 3 minutes. I went back to the till and shes chattting away with a colleague. I had to interupt their conversation to ask for help again. I asked if shes loaded the game and she giggled and said ?oh right yeah? with no apology for her lack if attention
February 2024 by Ben Mitchell
Took the family on Saturday. The booking process was easy and straightforward. On arrival there is a bag search which set the tone for what we were entering into. The place was packed to the rafters with youths and less so families, which was fine.Walking downstairs you see an impressive array of amusements you would typically find at an arcade. Many pool tables, games, a large bar and Escape Room. On the facilities front you are not short of things to do- there is a lot going on here.We had pre booked our time slot but were a bit lost on how to check-in. Eventually it became clear this happens at the bar. No biggie if a bit confusing.Time to play. The computer system for the scoring was very good. Being able to add photos was fun and setting up bumpers and other customisable player items was simple.Sadly the sitting area is very narrow with a single bench and a feeble table opposite. Behind the seats are clear screens which really pens you in with other groups spilling over. I can only think this is a hangover COVID measure, but it really affects your comfort and makes you feel claustrophobic.The poor internet did not allow us to use the QR code system to order drinks and we went to the bar instead, disrupting the game for ten minutes. Used this time for a toilet break- facilities were not up to standard.Granted, this is a matter of taste however the thumping grime music from start to finish was not exactly high vibe frequency and feel good for a Saturday night with the kids. Very aggressive and unsettling. The truth is we couldn't wait to leave for this reason alone.I would score better as I recognise some of the issues are just personal preference and not what we signed up for. It has a lot of potential to improve which is why I have taken the time to write this review.All the facilities are there and most of the issues can be addressed easily. But it felt abandoned of management and direction where the lunatics has taken over the asylum.
February 2024 by J P
Badly managed as minimal staff and extremely long waiting times for service. Spoilt the evening.Can't fault the two staff on duty for doing their best, it's the garbage management earning this review.
February 2024 by Luke Brand
Took half an hour to get us checked in. Drinks order to lane took about 50 minutes and one of the waiters took our half full pitcher away before it was anywhere near finished. Honestly, one of the worst customer service experiences I think I?ve ever had. Very disorganised and chaotic.
February 2024 by Stephanie Taylor
This really was a terrible experience! Firstly, I really want to be clear to clarify that the staff were helpful, they tried their best despite the horrendous facilities. The two stars are purely for the staff. The toilets were out of action. We were assigned lane 13 which had multiple faults, we didn't get to start playing until 25 minutes after our booking. The lane had not been cleaned, there were glasses on the table. There were not enough light bowling balls to go around for kids. The lanes are tiny, they still have COVID screens up which makes the lanes incredibly narrow. The noise in there is horrendous because the arcade is just so so so so loud on top of blasting music. A staff member kindly turned the music down as one of our party wears hearing aids and couldn't hear a thing. I can't imagine I will ever return to this place, perhaps it's different when it's quiet but on the weekend it was hell on earth.
February 2024 by Mango Chutknee
Lanes are SLIPPERY
January 2024 by Marta D
Really enjoyed bowling here...Plus there are pool tables, a table tennis, children games arcade, and a cafe there...Located at the basement floor at The Rotunda Kingston.
January 2024 by Callous Flox
It was good bowling and staff are generally friendly but took them over 1 hr 45 mins to make two hotdogs? After politely asking where our food was the only answer we received was that it was given to the wrong lane. So we had to wait an additional 30 mins after our games of bowling for our food. Which ruined our NYE plans completely we planned to be out by latest 10:15 pm we left well after 11?
January 2024 by Daniel Wickham
I absolutely love this place loads of billards or 8 ball pool tables friendly staff that let people have fun and bowling for a bargain thank you so much to Sam and the staff for this amazing place:)
January 2024 by James Gladwin
Painfully slow service!Planned to meet a friend for beers and a couple of games of pool though we failed to take account of the excruciatingly slow bar service. More incredible was that it wasn't busy - half a dozen folk at the bar seeking either drinks or to check in for bowling. One chap seemed to be trying to cover off the bowling enquiries so couldn't serve drinks. The other chap, presumed to be the manager, seemed to focus exclusively on the bowling lane service which meant avoiding eye contact and engagement with queueing customers. The ingredients for 4 x G&Ts were each dealt with one glass at a time! All in all, 20 minutes from arriving at the bar to being served. Goodness only knows what the wait is on a 'busy' night.The pool tables cost £1.50 a game and accept only coins. The cash machine charges £1.85 to process a transaction. You take the note from the cash machine and insert it in the adjacent change machine to get coins ... surely there's a better way.Not the evening anticipated. Unlikely to return.
January 2024 by Ibiso Partington
Loving the discounted Tuesday evenings!
January 2024 by Zoriana Shypovska
Yes, of course, and although I already wrote feedback to you by email more than a week ago and the automatic reply said that I would be contacted within 72 hours, this never happened. This is a service! If you briefly describe why the score is 1, then: the line does not work (the touchscreen in our case), the system crashes, and puts several teams on one line at the same time, why ? . When the line eats balls - you wait half an hour for the worker to start the line again !!! You run around the hall for half an hour after the workers , and they all throw you! Everyone says the same thing "my colleague will do" and instead of enjoying time with friends, you sit and lose all your mood! We played one game and went home, because other people were placed on our line when we had two more games left! Instead, we were offered a few games as a gift for the next time. I note that there were 4 of us, and we did not play another 2 games. The workers gave us 5 free games, which turns out to be one game for one person. Our 5 free games are one game for us plus one more person of us can someone play one game seriously? Despite the fact that we did not play two games! I honestly thought that we were given 5 games for our team as compensation for what happened, but no, we were not even given what we paid for. A very unfortunate situation
January 2024 by Kishor Pati
Wonderful place
December 2023 by Beatrix Foltin
Me and my friend went ball and the food is somewhat disappointing. The nachos were not made properly. the first one had nothing on but cheese when she said Salsa and jalapeño on top, and second, I ordered, I asked for all the sources with no jalapeño , but it came out with mayonnaise and salsa on top they didn't listen carefully when my friend and i ordered food.
December 2023 by Zeon Xavier
Bowling itself was enjoyable whilst was visiting. Could do with a few more machines in the arcade complex of the bowling.. I've seen better establishments.
