April 2024 by Sarah
Honestly, this hotel is not great as a hotel but the sports facilities are good.The room is not good, uncomfortable beds, views that look out onto other peoples apartments. But what is so much worse is their service, the staff are just not competent. When we arrived at our room, there was a lot of black mould around the window, I spoke to reception a couple of times about this, but no action was taken that day. In the evening, we were offer another room, but it was too late, as we were already ready for bed. We were also with others, and the room was on a lower floor, which most likely would have looked even more directly into someones apartment.They also have an offer that says put out a sign to say you're okay with them not making up your room, and they'll give you a drinks voucher. Which a few other hotels do too, which is a good incentive, as you don't always need the room to be made up. But they promise this voucher, but its never delivered. We asked at reception, who said it would be given the following day after it should have been cleaned. So 2 days after the room should have been cleaned, under your door at 6am. No voucher was given. If this isn't something you actually offer, then remove it from your rooms. As its just another thing that let us down here.There are so many other small things that made us feel not excited to be here. E.g. low quality buffet breakfast, annex building looks like your going to a prison block, no direction of how to find your room, leading to us and others getting very lost.This was suppose to be a celebration for my birthday while i recover from a long term health condition, but it has really fallen very flat and left me feeling very disappointed.Rooms: Poor, mouldy, uncomfortable beds, no viewNearby activities: Lots of sports facilities availableWalkability: Lots of restaurants and a station within easy walkFood & drinks: Breakfast was not good quality, we didn't like the lunch/dinner menu
March 2024 by Tom Strike
Not a
March 2024 by Edward Forshaw
Just used the restaurant for Easter - meh, OK food, bad service though, not worth the set price. Shame, it was much better the last few times I have been.
March 2024 by Central Cee
Bad.Bad.Bad.
March 2024 by antony triolo
Was there for a friends wedding this weekend so can only comment on the pre and post wedding experienceThe room was poor, tiny and cramped in, there wasn't much space between the bed and dresser I caught my trousers and scratched my leg on the draw knob sticking out as I did see it with the such poor lighting in the roomThe bed was arched and it felt like I was going to fall off it if I went too close to the edgeThe curtains don't close properly and with them open there's no net curtains to stop people from the flats next door looking in when you want them open to see while getting dressed and packing awayThe bathroom door is frosted glass that still lights up the room so taking a nighttime toilet without waking anyone up has to be done with the light off.Come check out I would of thought the reception staff would ask how you night was but didn't so the reason of giving a review on here.Just a side note the wedding party also had complaints with there room and other wedding things
March 2024 by L Dell'Amico
Really helpful and friendly staff. Beautiful hotel with access to great facilities. Brilliant for families with children too!
March 2024 by Paul West
Enjoyed the stay. Great location, superb pool/gym.Nice bar and breakfast area.Easy free parking.Busy. And lots going on, but easy to find a quiet spot.Sports on TV in the bar...but in a subtle way.
March 2024 by Tunde Akanwo
The room was very small ,the location and facilities were excellent.Rooms: Our room was very small, we should have paid for a bigger room.
February 2024 by Pablo Torné
Great facilities for corporate events. Rooms were small but had everything needed. Restaurant and gym were great. Surroundings of the hotel are nice to go on a walk/run by the river.
February 2024 by S R
Lovely if you like time travelling back to the 90s and enjoy paying a premium for a Roon the size of a dog pen. Otherwise it's perfectly adequate.
February 2024 by Gillian Faulkner
Loved it here and already planning another visit.Rooms: Rooms were a nice size and bed was comfy.
February 2024 by Ecks Fiftyone
We had a big conference here for our company.The conference facilities were very nice and well maintained. I'd give that a 5/5.The restaurant and bar were very good. Good food and drinks. I'd give that a 4.5/5The room was not good. 1/5 stars.The showerhead was broken. Water was just pouring out the side and this made it difficult to shower properly. There was a tiny wire rack in the corner of the shower to hold shampoo and such... It was broken and the shampoo bottles just fell through it. The shower had no proper door so water got all over the bathroom.The sink was tiny with no shelf or counter or anyplace to hold my razor, shaving cream, toothbrush, toothpaste, etc. The sink was also clogged and drained very slowly making it hard to shave. I informed the front desk but they didn't do anything. There was no proper lighting to see while shaving. There was a dim and rusty light over the mirror that made most no difference.There were no electrical outlets anywhere near the bed, so I couldn't charge my phone overnight and also keep it next to the bed for my alarm in the morning.The paint on all the doors was chipped and scratched. (not a big deal by itself, but just adds to the negative experience)The pole in the closet was mounted so close to the top shelf that I had a lot of trouble fitting standard clothes hangars in there unless I used theirs.Overall, based on the poor shower, sink, lack of decent light, and power... I've stayed at better campgrounds.
February 2024 by Filippo Pasca
My negative opinion is not due to the resort (very beautiful, surrounded by greenery and with many activities) nor to the staff (kind and helpful), but to the absence of heating in the room (cold air came out of the air conditioner). To heat us, only a small electric radiator.Food & drinks: There is a restaurant inside the hotel
February 2024 by rod bryan
This is our second stay at Lensbury in 12 months and last time I rated it 5 now 3 stars. The room was a deluxe which was nice but the maintenance is really lacking. We asked 3 times to have the frig, the safe and the Mould on the blinds to be removed. After 3 day requests we finally got the frig and the safe sorted. The mould was ignored. The shower was leaking through the plaster on the wall which will only get worse. The staff varied from really good to atrocious. The hotel is a poor cousin to the gym which is world class. Frankly I can't see us staying there again unless some major attention was given to how the hotel is maintained and service is improved.Rooms: The deluxe twin are roomy and well equipped but not maintained well
February 2024 by Stephen Sessions
A tired old Grande Dame of a private sporting members club. All sport's facilities were very good it was the "club house" and it's dated food offering that let the place down. Our room was large, en suite small, highlight was the tea cups one was Wedgwood the other PRC. Got the feeling that the management are not as sharp as they could be.
