December 2022 by L A
Such a beauty of a shop. So many gorgeous things to buy! Great for presents
January 2022 by Cocobeaum
Wonderful stay for my son?s 21st birthday. Philippe, the manager, was the star of the show! He gave us a 5 star birthday experience, to be remembered! Thank you Philippe from the whole family we will be back ! Also a big thank you for the extra mile made at breakfast by Russell and Liz - a lovely service from both of them !
January 2022 by Kate L
The staff were really helpful for example Kim, Maulia, Rojika & Philippe, to name but a few. On our first visit the shared family room (with 2 double beds and a pull-out single chair bed) was superb - spacious and the large bathroom had a separate shower and bath. On our second stay the room was smaller with the shower inside the bathtub - we would definitely stay again if the larger room were available. As the hotel has a sports focus it had a lovely casual vibe. We borrowed table tennis and squash equipment and were given free access to set up the tables ourselves and return the equipment when done. The kids enjoyed playing footie in the cage. Being able to walk along the Thames was an added bonus.
January 2022 by GDN96
I loved my stay at the Lensbury the past few days. Phillippe and his team always made me feel incredibly welcome. The hotel and facilities were great however what made the stay so nice was the friendly staff. I?d definitely recommend this hotel.
December 2021 by dotskir
We arrived December 22, 2021 and stayed to January 2, 2022. We can not say enough how wonderful our stay has been from the perfect location to get around the suburbs of West London. The magnificent spacious grounds of The Lensbury the full athletic facilities racquet sports, swimming, field sports, and boating on the Thames a true British delight! Our accommodations comfortable clean and posh. The Food and Beverage services a real culinary experience and the catering staff genuinely lovely! We have felt so welcomed ? we will be back again in the near future ? to our Home away from Home!!
December 2021 by sophiejE5608EM
The Lensbury hotel looks picture perfect online, until you arrive in person. In fact the decor in the building was very dated horrible wooden panels in the corridor. Room furniture also dated this hotel definitely not worth the money we spent. We stayed over the Christmas period breakfast wasn?t good not much of a selection, and the food served wasn?t hot. The hotel failed to accommodate my family for Christmas dinner, as there set £90 menu had many items that due to allergies my son and cousin couldn?t eat. We wasn?t aloud to choose from the regular menu. Restaurant manager told me to go down the high street with my family as there is lots of restaurants, which I found very rude and unprofessional. The temperature in the rooms at night ridiculously to hot and it appeared to be locked at 18c which was way too hot to sleep in. Informed reception staff who took our room number but nothing was actually done. Other guests was also complaining of the temperature in the rooms at night. Definitely felt that I was dropped off at an old people?s home, this place is not for young people. My son went to the bar at 21:55 on Boxing Day to buy lemonade and the bar closed. Bar closes way too early. To make matters worse some family members tested positive for COVID after leaving this hotel. Definitely would not be coming back to stay here.
December 2021 by Ross_Beckley
Had a great stay here and really must congratulate the whole team for really putting guests at the core of everything they do... The front of house team on the reception desk were welcoming, friendly and knowledgeable about the area. The restaurant team were stand out fantastic - again all really customer focused and nothing was too much trouble. We stayed over a busy rugby weekend and the restaurant was clearly really busy, but all of the waiting staff were super friendly and attentive. Our room, whilst fairly basic, was spacious and very clean and comfortable. And the housekeeping staff were also lovely and friendly. The location right on the river is wonderful - an easy and beautiful walk along the river to both Richmond or Kingston. And easy access to Twickenham and also central London. Highly recommend the Lensbury and we will certainly stay again!
December 2021 by Gill76_76
Food and staff incredible. Thank you for going extra mile, specially to Nelly and Dan. Very nice spirit selection at the bar and very low prices compared with your location. You guys are the true values.
December 2021 by Passenger696042
Had a lovely overnight stay for our wedding anniversary with spa, facial and hot stone massage. Swimming pool, gym and sauna alos available as well as tennis and squash courts. Excellent facilities. Staff very efficient and friendly. Grounds lovely to walk around going down to overlook the weir on the River Thames
December 2021 by markontheroad1973
We have just had a wonderful four night stay at this hotel. From a warm welcome, lovely food and a wonderful family barroom we have really enjoyed our Lensbury experience. Staff are friendly and fun. Very family friendly. We have stayed here many times and look forward to many more stays. Thank you all
November 2021 by Beata G
Lovely hotel in absolutely stunning location, we stayed in deluxe double room which was very spacious and nicely decorated. Breakfast was ok, not much choice for continental breakfast but we had a lunch there as well and that was really tasty. Hotel spa is amazing, I had a 60 mins facial, very professional and relaxing so definitely will be visiting again in the future. Overall we had very pleasant stay and we looking forward to return.
November 2021 by masterfoodmuncher
Food and service was very good. A special thanks to the restaurant team. Morning breakfast was nice with a lots of choices. Evening team was extremely attentive and professional. Everyone who came to serve us had a nice pleasant smile and very helpful. Only down side was too many people playing bridge when we came in. Not sure if this was a restaurant or a bridge club? But that didn?t spoil our yummy dinner Thank you Lensbury. We will recommend friends and family when we come to London again.
November 2021 by 863barkleys
Came here on a visit with a few friends am pleasantly surprised that is nfl shown here , great bar staff Shane , Maddie and Clayton very welcoming and friendly. 10/10 Would definitely come here again!!
November 2021 by 734jasbirs
From the moment we walked in to this hotel we were greeted with a very warm welcome. We stayed here for 4 nights and the experience was amazing. The room was very big and comfortable and a lovely view of the grounds. I had the best sleep The food was amazing and all the staff were brilliant The manager in the restaurant and all the staff from Ashok and the Indian gentleman who has been there the longest and young Russell were so brilliant anything I needed they were there to help. I liked the food so much we had all our meals there at the restaurant. Also the lovely ladies who cleaned are rooms were amazing and always talked to us to ask if we need anything. From the hotel to the room to the restaurant the reception we would say we had a 5 star experience I will definitely tell my friends and family and definitely come back here again. Room 356
November 2021 by Matt W
Visited as part of a large family group on 20/11, sitting in the conservatory. Food was really great, and in particular the service from Kim and Phillipe was really above and beyond. Very happy customers.
