March 2025 by Patrick Murphy
Got given wrong order. Means that the guy working there did not check my name vs the order note before handing it over to me . I didn't spot this mistake til i was about 5 miles away . Went back " Well that was the number you gave me..." (ie Customer was wrong ). One of the other staff thinks that customers are an inconvenience judging by how he barks at them as well. Not a nice place , will order from somewhere else next time.
October 2024 by Furmaan Khan
Reliable for those last minute products. Never been let down by them, well stocked too.
October 2024 by Neil Stevens
Just came in and brought a drill the lady on the front desk was lovely I think her name was Natasha very pleasant
September 2024 by Philip Le-Cornu
Bought a new LED tube light today. It was broken before I got it out of the box. Can't afford to spend another 9 pounds to replace it.
Go somewhere else, don't be stun like I was.
May 2024 by Kevin Miles
Have visited many Screwfix stores over the years, and this one has to have the most ignorant and unprofessional assistants out there. No please or thank you, and little acknowledgement even of your existence! Don?t think I?ll be visiting again in a hurry
February 2024 by Pest Control
Very good service
February 2024 by C C M
Local convenient DIY shop
January 2024 by Tendayi Nt
As an update, I went the following day 03.01.24 - many hours before closing time to be safe. You had my main item, thank goodness but told me that that for one of my items (ordered separately from the first item) you needed to issue a refund. Where is the item you sent me the text for to pick up? What if it was the only item, would you have compensated me for my time? Who knows what happened to this item - fell on the floor? Employee decided to buy the last one in the shop for themselves? Don't know.What is going on? Was I just lucky all of the times before when I came into your store and was met with great service?
January 2024 by Tendayi Chin
Recovering from a bad cold I should have gone straight to bed, but your collection text had me excited, I had to claim my prize. I dissolved all obstacles ignoring the cancelled trains and riding my bike a top speed to your Sydenham branch with nothing but happiness on my heart on 02.01.24, only to be greeted by a closed shutter and a kind individual telling me that I'm too late, even though I arrived at 8:21pm. This is a horrendous breach of professionalism of epic proportions. Either amend your closing times on your website or check your employees. Tendayi.
December 2023 by Mustafa Selcuk
Very rude service just now by black guy at the desk didn?t get a name. Talking to me like he?s on the road refusing cash payment looking at me in a demonising way. Training needed for this idiot
April 2023 by Carlos Florez
Very rude staff.!!!
April 2023 by Agim Buzani
Ryan served me today very unprofessional and impolite
April 2023 by Jeff
Another wasted journey! Why is there always a long queue at the Sydenham branch? I wanted to buy 30L of "Leyland Super Leytex Emulsion" but ended up going to B&Q across the road where I found it at the same price. ScrewFix needs to get a grip of this because it's so quick and easy to do a search for an alternative retailer.
April 2023 by Joe Brinsdon
Went to get a Nest Thermostat for a new boiler. Went to screw fix Sydenham, was showing 9 in stock. Went in Semi, an employee, said the didn?t have any! So I said no bother can you check the other stores he states they didn?t have any, I informed him they all showed in stock.Anyway went to all other stores, curry?s and B&Q etc? nothing.Last resort go to another Scew fix. Called head office to check stock and they tell me to go back to Sydenham as they have confirmed it?s in stock.Got to the store, spoke to a much more helpful employee, didn?t get his name, who told me they had them and got it with in seconds. I stated him colleague had told me they didn?t have any, Semi laughed and words where exchanged ?it?s must of been too early for you bro? Semi laughed, no apology. Appalling service.
April 2023 by Missy
Went in there to pick up a item and wasn't welcoming actual or even good customer service will be going to another Screwfix next time.
