November 2023 by Andrea Cali
Cozy place with a great atmosphere, clean and tidy. The bathrooms are clean. Large parking lot. Friendly staff always attentive to customer needs. I bought my sweet guinea pig, I'm very happy.
November 2023 by Michael Snasdell
Good range of products for a wide range of pets. Usually well stocked and fairly priced for the high street.Plenty of parking which is handy. Complete with Vets4Pets and Groom Room.Helpful staff.
November 2023 by Francesca Powell
It?s a pet store. Got a few bits in there, got what I needed for my pets so not to bad, although they no longer seem to stock certain items since COVID.
October 2023 by ARABELLA
Previously 5 stars but now I would give a 0 star if I could. Gone awfully downhill. Vets4pets in here is the worst thing ever. All overpriced. Mediocre stock of which you can get for better deals elsewhere. They are also weird about cancelling orders. Rude staff. Rude management. Unorganised company. Admin team are all over the place. Charged for things I did not agree to. Took funds without authorisation. Overall, it is a terrible experience. Avoid. Go to Burnt Ash Vets or Medivets in Beckenham instead, and order your pets toys and food online elsewhere.I have also contacted twice about my complaints and nobody has got back to me.Very unprofessional company.
October 2023 by Sandra Hanley
Lots of parking outside and the staff are very helpful and friendly at pets at home . Pets at home also has a vets and grooming salon upstairs which are also very good.
August 2023 by Kmil21
My partner brought our kitten for his first appointment, and even left work early to make sure they were on time, but due to traffic she was 8 minutes late. She was told they were too late to have their appointment, even though the vet was sitting there talking to a previous patient and wasn?t ready for them anyway. They made her pay £30 to change the appointment, which meant in total we paid £60 just for the initial appointment. The staff was really dismissive and unhelpful, waste of time and money.
August 2023 by J2 Official
I love this place. All the staff there are really friendly and helpful. The one thing I?d like to see is more toys for rabbits.
August 2023 by Sarah Bradsell
Shout out to Tom, he?s very knowledgeable and helped us massively as new fish owners. Super helpful, informative and friendly. Thanks for your help Tom!
August 2023 by Sharon Stevens
I come here constantly and there is seldom lots of stock on cat food. Dry food is a joke, 3 times this week, still nothing. Wet food is always running out, Cats are fussy and will only eat certain foods. I will have to start going elsewhere, it?s beyond a joke!!!!
July 2023 by Anoop Lal MR
It is an awesome place to find the requirements for your pets, with emple patking spaces
July 2023 by David Fairest
They're OK. But on a Saturday it doesn't take much for tills to be snarled up with queries. Sometimes wish they had self service tills here but I suspect its not busy enough to justify that.
May 2023 by P Domas
The place has a good range of products for your animal needs.The staff are mostly well mannered.The problems with this shop is that they are not good a getting extra staff on the checkouts when it gets busy. As a result, queing and paying for stuff can be a long and tedious process.Better management and increase in the urgency of staff members is required.
April 2023 by Joanne Harmer
Good clean store. Some items quiet pricy. Disabled parking available. Live animals for sale as well as all your pets needs. A friendly vet upstairs also. Only one downfall as would of been 5 stars is a male member of staff member gave me wrong info about rats saying they were solidarity animals. Thank god the rat lady Jo was in.. Overall, good experience.
April 2023 by Anita Bates
Manager was extremely rude when my 25% off voucher wouldn't work at the till, taking the item i wanted and throwing it aside saying my voucher doesn't cover that item when no stipulation of said item was defined on my 25% off voucher. I went to another pets at home where they had no problem with me using it for same item. Poor customer service at this branch im afraid.
February 2023 by stacy Osbourne
The staff were very helpful and assisted me to find suitable dog food for my pooch.The lovely person at the till informed me about the 10% discount for the VIP app. And even held my stuff back whilst I downloaded the app.The first time I have ever been in this shop and what a pleasant experience.
