March 2024 by nigel simon
Having spent 10s of Thousands with B&Q as a contractor. To begin accused of not receiving incomplete set of tools purchased (although a key component was very much missing). I think the manager Sajeed should really not pass any judgement until he looks into my trade account to see nothing returned over many many years.
February 2024 by Genti Qobaj
Peter was very helpful man
February 2024 by Brian Payne
Bit of an odd one this. We bought some Valspar paint mixed at B&Q Sydenham about 5 years ago. We have only just got around to using it such is our laziness and decision-making! We were concerned the paint would have separated or been ruined after all this time but no. It was great- the coverage is brilliant and finish excellent . Yes it was a little pricier than the usual Dulux etc but this was so much better and required a lot less work.
February 2024 by ophelia ivy
Leaving 5 stars here for Brian on the tills!! Really friendly and great customer service thank you (:
February 2024 by Margot Lombaert
Such incompetent staff, makes everything more difficult for you.
January 2024 by Pest Control
Very good service
December 2023 by Jay Taylor
Worst customer service ever. No one seems to have a clue what or where anything is. I thought it was a one off at first but seems like an everyday thing there. The staff love to fob you off. You?ve travelled all the way there for them to tell you to buy an item off the website because they?re too lazy to actually help you in store.ridiculous - better off going to another b&q where staff care for their customers
November 2023 by Gknnn Blms
Never come across such rude and arrogant staff. Won?t be returning.
November 2023 by Zehra Mercan
I visited B & Q late yesterday evening at 7pm in the Sydenham Branch with my Son looking for a Bathroom Suite, tiles & flooring. I asked Malgorzata for help , she was on a call & very busy however she stopped & helped us in such a professional manner. She had a smile on her face, even though it was nearly at the end of a long shift I guess & went above & beyond her customer service to help us, so Thank You so much Malgorzata .Malgorzata Is an asset to B & Q.
October 2023 by John Mould
My wife bought 2 rolls of wallpaper from this store for our daughters bedroom but when the wallpaper went on the wall the quality of the paper wasn't good , the paper was so thin it started to rip so my wife called customer service and the person on the phone said go back to Sydenham store with the receipt and they will give you a credit note so my wife started calling the store and ringing for 15 mins and then cutting off as no one was picking up the phone so after trying lots of times on the phone ,my wife went to the store and spoke to a manager called rodrick and he was very very rude to my wife and he didn't want to listen to what my wife had to say about the wallpaper and what customer service told her and saying my wife was a lair, my wife told me he made her look small the way he was talking to her, rodrick said did you take a photo of the wallpaper and my wife said customer service didn't say anything about taking a photo only do you have a receipt.This so called manager shouldn't be in this position as the way he speaks to people like this very poor service he needs retraining and I wont be spending My money in this store anymore as I've been going to this store for 10 yearsP.s I would have gave No stars for this store but its not allowed
October 2023 by aamirah
Always well stocked with what I need and lovely staff service! In particular the lovely young man George at the tills who helped me today, so polite and friendly a credit to the business, will be coming soon for my paint project!
August 2023 by Max Mosley
Don?t bother with their click and collect service? had to wait 15 minutes at their collection point as there was no one there? As a queue was building up I phoned the store from the vacant collection point and asked for someone to attend?the operator told me to press the red call button which I had already done about 20 times?.operator then hung up on me? Eventually a very disagreeable female assistant turned up who did not apologize for the delay and was very sultry, avoiding eye contact. She found my items and told me to remove them from her trolley and put them on a store trolley. As I did so I pointed out to her that the call button did not work to which she replied ?Yup?? no other communication throughout and a half an hour wasted. STRONGLY RECOMMEND THAT YOU DO NOT USE CLICK AND COLLECT AT THIS STORE!
August 2023 by Robie Lee Davison
Soon as I walked through the door it wasn?t pleasant as somebody was asking staff ( I think her name was Jenny ) for information and she told them what they wanted to know then turned around and sniggered something to a older male that was also staff and they laughed together which I found really rude and unprofessional. Also most of the younger staff had really bad attitude and mumbled like they didn?t want to talk to you at all and the facial expressions was really intimidating, I caught to of the younger male and female staff arguing with each other like they was a couple I had to interrupt them before I could ask a price on something that wasn?t labelled. Then finally the girl that served us didn?t say hello or talk to us what so ever. Sadly won?t be shopping there again. I?m not sure of most of there names but if it helps I was in there on Monday the 24th of July 2023 and was at the till exactly 13.43
August 2023 by Josh Thomas
Mis-selling and zero customer serviceBought a kitchen in 2022, was upsold expensive new style kitchen counters that needed a specific adhesive, then get a note before installation saying the adhesive is cancelled from my order - it had been discontinued nationally.complained around 6 times via online and phone - got nowhere. Complained to store - said to contact head office. Wrote a letter to head office - referred me back to Sydenham. Manager at Sydenham (Rod,) said he?d speak to manager and get back to me - 1 month later, nothing and not picking up phone.All in - avoid B&Q and get your stuff from Wickes
August 2023 by Rob London (RJ)
The B&Q hardware store in Sydenham is a spacious and well-stocked establishment. Its wide range of products available in-store ensures that customers can find almost everything they need for their home improvement projects. The presence of a garden center at the back adds a delightful touch, making it convenient for gardeners and DIY enthusiasts.Inside the store, you'll find a well-curated lighting and kitchen section, allowing shoppers to explore various options to suit their preferences and requirements. The on-site wood cutting facilities are a great convenience for those who require custom-sized wood for their projects. However, it's essential to note that the wood cutter operates only at specific times and days, so it's advisable to check the schedule beforehand.During peak hours, the store can get busy, which might lead to longer waiting times at the traditional check-out counters. However, the introduction of self-serve checkouts provides an excellent alternative for customers who prefer a quicker and more autonomous shopping experience.