June 2023 by tourist buryr
Sammie was amazing very helpful and cheerful
June 2023 by Faye
Friendly staff, great customer service. Will be back
June 2023 by Bob Godman
MATT GIVES FANSTIC CUSTOMER SERVICE THE TEAM IN SUTTON ARE VERY HELPFUL
May 2023 by Bengary Chan
great service! thank you Chanel for helping me,the best place for people who do DIY!
April 2023 by Changli Zhang
Great customer service extremely good very satisfied every time I come over here ?
April 2023 by Trevor Smith
5/4/23 staff to busy talking and measuring the store front then eventually 1 of the 2 get on till calls me over he he decides to serve some one else who came in after me rude unhelpful need customer training course and this was not click and collect counter
February 2023 by alex smith
Matt always delivers great customer service.Quite often members of staff don't know the product or purpose.
January 2023 by martin kacmar.madar
Tony in This Branch is really professional and meet my high demand on costumer services. Really happy
January 2023 by Mark Devarajan
Honestly, it looked like they had been forced to work. missurable faces and poor service. The person who served me was helpful though
November 2022 by London Roof and Guttering
Order parts online drove 15 minutes from site to store do round trip 30 minutes. Collected setvice a little slow, seems to be the norm these days with Toolstation no staff on counters, click and collect till pointless as they seem to slways only have one queue, sometimes till taken up by a customer requesting to look at many items beford purchasing ( really quite annoying).Anyway got back site and the store staff had picked the wrong items, ordered rainwater gutter running outlet and ead given stop end running outlet.Do these staff know what they ard doing.Toolstation if you are offering a service whereby the customer relies on the store to pick it surely you be getting this right.This has now cost an additional 30-40 minutes time travel fuel and delaying my scheduled for the day.Really poor service from Toolstation.
October 2022 by Alan Walker
Been twice now to the Sutton branch and had good advice from Deb and Zoe.
October 2022 by Paul Wingfield (PWingers)
Friendly service and a fair price. Good range of products too.
October 2022 by Srikajani Kiri
Worst customer service I wouldn't give a one star
August 2022 by Nima Pardakhtchi
I have been to many branches of Toolstation, all over London, but I can confidently say that the Sutton branch has exceeded my expectation and set a whole new level of standard. One of the staff, named Matt has helped me on a number of occassions. Matt is an extremely knowledgeable, professional, patient, yet helpful and friendly. He is a real asset to the company. He has always taken time to help look for alternatives when an item is out of stock, has explained technical points when I was not sure about an item and has always been very supportive. Thank you again Matt and keep up the good work.
August 2022 by Katrin Astryk
Very rude staff I will never come back to toolstation again
