February 2023 by lyrissa dixon
I visited this shop today (28th January) as a returning customer and was not impressed with the service that I received. When I walked into the shop, the sales assistant (pink hair) was serving another customer. I mainly wanted to smell one of the perfumes therefore, I kindly asked the sales assistant if I could smell one of the perfumes when she was ready. The sales assistant rudely responded, ?I will serve you when I am finished with this customer.? Personally, I would have preferred for the sales assistant to spray the perfume as a sample for me and then return to her original customer.The sales assistant later finished with her customer and served me next. The sales assistant gave me the perfumes that I asked for. She then told me the prices of the different perfumes however, I personally was not interested in buying anything from the shop due to the service that I had received. Therefore, I told the sales assistant that I would not buy any of the perfumes. The sales assistant then responded, ?Yes, the perfumes are a bit pricey.?This comment did not demonstrate good customer service because it should be part of her job role to encourage the customer to buy the perfumes in the shop and not insinuate that the price of the perfume is out of the customers price range.To conclude, I will not be returning to this shop in future and I am shocked and disappointed by the service that I received today.
February 2023 by Fauzia Ikram
Absolutely top rated customer service from TANIA in the Sutton High Street branch of The Fragrance Shop.Tania was very friendly and very knowledgeable , she listened to my requirements as to what kind of perfume I liked wearing she then very patiently gave me loads of tester strips so I could try out the scents, as a result of her good saleswomenship I ended up buying 2 perfumes of high end brand.I will definitely ask for her when I need to stock up again.Fauzia
February 2023 by Edward Okeefe
Great experience Peyton was so helpful and her advice was fantastic
January 2023 by Georgina Worsfold
Friendly staff. Tanya was extremely helpful and has a lot of experience. I highly recommend.
December 2022 by Lilla Walter
Went in Sutton shop Saturday the young lady named Leanne was very helpful. Great service
December 2022 by Janice Morrison
Always friendly and really know about all the fragrances
October 2022 by Kirsty Collis
Just popped into the Sutton store and was greeted with a friendly and approachable welcome by Tan, Naz and Peyton.They were very attentive and helpful when it came to choosing fragrances for my scent stick and also for picking out fragrances for my fussy boyfriend! They are so professional, gave great customer service and really looked after me and met mg fragrance needs. Also they were happy with me asking questions and they answered every single one and made me feel so welcome and happy in store. They went above and beyond, I will recommend this store to all my family and friends to shop in after my pleasant and exceptional service given by the team today. I?ll be back in the near future!! Thank you again ladies!!Kirsty Collis
October 2022 by Dawn Retter
Just bought my grown up son some fragrance from Sutton branch on Sat 24th sept & staff member (short spikey hair) was so helpful, she has great customer service skills & made my purchase easy, she also advised about the NHS discounts so I even saved a little extra on the price. Just wanted to say a big thank you for her help!
August 2022 by Daniel
Very helpful sales assistance - it?s been two days and I?m still pleased with my purchase and overall experience. I?ve even recommended the product to a few friends since. I fully intend to return!
May 2022 by Martin Simpson
The girl with the red hair who served me was a complete joke always on her phone and not paying attention to what I wanted if I was you stay well clear
March 2022 by Justyna Reh
I went there on Wednesday 9th of Feb 22 . The young lady service was absolutely amazing.She was really friendly smiling all the time any questions I asked I get nice and polite answers. I will definitely go back there again x
March 2022 by Alex Cordes
Not relevant to the sutton store - ordered online before Christmas for next day delivery. Almost 2 months later still haven't received the order. They've confirmed they can see I haven't received it. But still refuse to refund me. Avoid this awful service!!
October 2021 by San
Very good customer service,I was looking for a perfume Aqua di parma that wasn't in the stock but lady called Tanya recognised the make of it and looked it up on your system to see if it is available,ordered it for me to collect in store and that was a very happy ending ?
September 2021 by Vergil Cheynov
Very friendly stuff, unlike some other places. I was looking for a fragrance that the shop didn't have but the lady offered alternatives to test and where I could possibly find them. Not like other places where they try to get rid of you without other options. Will be going back.
September 2021 by Peter Chamberlain
A big Thanks to Geraldin for one letting me have tester of different aftershave left with purchasing sauvage Dior great service will shop here again ?
