March 2024 by Hayley Pierce
Always take my car here, for annual MOT and anything in between. Great service and very friendly garage that won?t rip you off! Highly recommend and wouldn?t go anywhere else
March 2024 by Paul K Mika
Very easy-going and polite professionals. Nothing was too much trouble for them. Thank you!
March 2024 by mragank beri
2 years ago, I had my car serviced at SWB Autos and was very impressed with the thoroughness and professionalism they provided. However, today I am extremely disappointed to discover that they charged me 93 pounds for 1 hour of labor when in reality, they only worked for 30 minutes (I verified this with my own clock). Additionally, I had already provided the engine codes in advance for the diagnostic test, yet they still charged me an extra 46 pounds for it even though the same codes were found by their OBD2 tool. I find it hard to believe that it would take a professional a full hour to identify a broken PCV valve. This experience has left me extremely disappointed, especially considering my previous positive experiences with this garage.Updated on 13th Feb - - - -The fault wasn't with the PCV. It was accurately diagnosed at the Jaguar service center, and it turned out to be the engine breather clip that wasn't fitted properly. I wish I had gone there initially instead of wasting my money on SWB. If you're interested, I can share the recorded video of the diagnosis, as that's the proper way it should be done. Anyway, it was my mistake to trust your garage, and I won't do it again.
March 2024 by Emma B
First time with SWB. Would definitely recommend
January 2024 by gerry cuddy
Brought my Honda Civic to SWB as the auto stop battery warning sign was on constantly. They gave me a short notice appointment and diagnosed the problem as battery failure. When I offered to pay for their time the response was no charge. You cannot get better service than that anywhere. Much appreciated lads.
September 2023 by Rohit Trivedi
Great service on our MOT and full service. VeryPolite and thorough, even offers a pick up and drop off service. Will definitely use again for my car issues!Thank you very much
July 2023 by Peter Stewart
I have been taking my cars to SWB for over thirty years and have never had anything but the very best service.Polite, professional, speedy, thorough and good prices. I have even taken my car in for advice, or a slight fix required (one time the petrol cap door wouldn't open) and they either didn't charge at all, or just a few pounds for a quick fix.OK they're a business and so have to make a profit - so don't necessarily expect freebies for you! - but I genuinely get the impression that customer service and satisfaction is important.And remember, it may be tucked behind a petrol station, and the office is a Portacabin... but guess who's paying for a 'glass and chrome' building on a trading estate, with posh coffee in a waiting room and a logo-ed floor mat? You! And that's why the prices are so good at SWB.Service: General repairs & maintenance
June 2023 by Nina Lal
Dropped my car off there no issues for my MOT. My car actually failed because of my windscreen wipers which I should?ve realised before as they were not functional. I bought the windscreen wipers from somewhere else as they were slightly cheaper than the quote. However, the garage fitted them for free for me as a gesture of goodwill, and they did a retest on my car which has now passed. Thank you guys you were great & no hassle.
June 2023 by Middy Phillips
Excellent!!Booked my car for an Interim service today and am very much please with their service.These guys called me later to say the car had some advisories that needed attention and they sorted everything for me.The car now drives like new .They also corrected their mistake from last time when I struggled to drive my car outside once the job was done.This time around I didn?t have problems at all.Thank you Harley and all the SWB AUTOS TEAM ????????
April 2023 by Tim Boughen
Had a problem with one of my tyres. Despite being busy they helped me straight away and managed to resolve the problem free of charge (I offered to pay). Great service and attitude. Most appreciated !Service: Tires
January 2023 by connor rice
Excellent Service. I have used SWB Autos for the last 5 years and they are great family run business. Very reliable and I will recommend them to friends and family.Services: Vehicle Inspection
November 2022 by Steve Martin
PLEASE SEE MY RESPONCE TO SWB AUTOS REPLY AT END OF THIS TEXTLatest unacceptable issue with SWB Autos when booking in online VW Polo car for service, MOT and brake fluid was booked on-line for customer drop-off. Got there early only to be advised by Neil customer drop-off related to customer dropping car off to them - wrong!! Got home after a 1.5 mile walk and confirmed customer drop-off (as per their web site) obviously means drop customer home (within 4 miles) once customer drives to venue. As such totally mislead by Neil and that with last fiasco of same dubious company damaging both front alloys after replacing tyres on my son's BMW (and not advising me) have no confidence in SWB Autos so will be going elsewhere with a trustworthy establishment - be warned. Then got a call from Del a co-owner who gave excuses, I cut off call and he then repeatidly called me again and again so this was harassment if another call Sutton police will be advised. AVOIDRe your response Del was aware that I did not want him to contact me because I told him on his second call and then he attempted 2 more calls so that is totally incorrect. This is your used web site so you should be contractually aware of what it offers so no excuse there. Also when you state your usual high standards does this exclude my previous saga when you at my request to replace 2 front tyres on my BMW damaged both alloys and did not advise me as such and then admitted errors and used your recommended repairers in Chessington who made a total mess and I had to travel to Bromley to get repaired correctly - assume this type of customer damage/disrespect is your definition of your usual high standards - NOT MINE SO WILL NEVER RETURN AND SUGGEST OTHERS CONSIDER MY ISSUES BEFORE COMITTING TO SWB AUTOS.
November 2022 by Boris de Melo
Booked an MOT for my car (Toyota Auris Hybrid). Friendly and professional staff; probably identified my car at the gates and had my booking details pulled up before I got to the reception.Had zero issues dealing with them.
November 2022 by David Minter
I have used SWB Auto?s for over 5 years they look after all our work vans and also the cars of my wife and I.Always helpful , work completed to a very high standard and at a very reasonable rate . Very knowledgeable about all the vehicles I have had serviced by them over the years that has always lead to quick and accurate diagnostics. Thank you for your great service .Services: Tires
November 2022 by Paula Wain
Our family have been using SWB Autos for almost 7 years now. I had been informed by another garage that a significant amount of work was required on my car, I was suspicious of this & was recommended SWB so went for a second opinion, they confirmed that most of the things I?d been told needed changing infact didn?t. I can honestly say you will not find a more honest, reliable, friendly & fairly priced garage. I wouldn?t hesitate to recommend them to anyone. We get all our tyres, MOT?s, servicing & any additional work done there. They even collect & return my parents car for them!
