November 2023 by Evadney Smith
Poor. Optician gave me a health check. All I wanted to do is have new frames for the frames I had that was broken with the same prescription . Gave me a ridiculous prescription for long distance when I had varifocal lens. I had gone to Specsavers just to get new frames 2 weeks later...they had one chance!!!! Still got it wrong I'm going back to my independent optician, it may cost more but at least my prescription is on record and receive the service longer than a quick 10 minute slot at Specsavers.
November 2023 by Carole Greig
Happy, welcoming store. Efficient staff, quick to assist & thorough. Definitely great customer service
October 2023 by Leah Jaipersad
I had excellent service here and was very well looked after. Thanks to Dr Ganiesh, Julia and Yannike ???
September 2023 by Liz Jones
Excellent help from Bodgar Dobre (I hope I have spelt the name correctly) from the choice of frames, advising which shape was best for my face, type of lens coating and arranging for a rush job as I was going to be travelling for a month. Nothing was too much trouble. Thank you
August 2023 by Karen Wigby
This has been my first visit to Specsavers. Based off of my experience so far I want to warn people to avoid them & go somewhere else. Its your sight & the sales team do not care about that it seems, there was no aftercare whatsoever. If you call you will only receive polite but totally unhelpful information at best & then hurried off the phone. I went to the Sutton high street store for an eye test just under 3 months ago. After the examination I was told I had cataracts in both eyes. I asked what the plan was regarding my eyes & I was told that I would just need to be re-tested every 2 years! That was it, no advice, no treatment plan, just that. I have since then had to return the glasses as I couldn?t read through them, only to have to be re-tested because the glasses weren?t centred correctly to my eye during 1st examination. This time they're more blurry than before. The point is, it?s our sight & forget any aftercare from this company?s branch. This morning my gp has requested my exam info from Specsavers, to know if I should be referred to the eye clinic for obvious treatment if the diagnosis is correct. I?ve since heard that the same thing had happened to another person, & again it was at the Sutton High Street branch, their diagnosis was incorrect causing that person 4 months of worry believing she was going blind! If I had known any of this before going to have my eyes tested with Specsavers I would not have used them, so all I can do is warn others.
August 2023 by Keith Benjafield
Left waiting for over 30mins past my 11am appointment time before I had to go and. complain to a member of staff to be seen. Really poor service. Would never use again.
August 2023 by Kyle Sweet
Friendly and helpful staff - lots of optimism and chattiness. Decent price for an opticians and lots of options on glasses to make them as personal as possible. Good experience!
August 2023 by Kerry Smith
Brilliant service. Carla who fitted the glasses was fabulous. Optician, sorry didn't get your name, was professional, clear and friendly. Would defo go back. Well done Specsavers
July 2023 by Aaron Prime
Outstanding service provided by Andrew who expertly conducted a microsuction procedure and health check for me. He was courteous, thorough, and skilfully handled everything to a tee. A true professional! Many thanks
July 2023 by Maria desousa
Very pleasant and helpful staff. Very efficient too
June 2023 by Chris Who
Got my latest varifocals here after my old optician shut down.Eye test was great and thorough, especially as my dad has glaucoma.I bought the glasses (2 pairs) with lots of options so not cheap.Fitting was not great and had several issues.Eventually went back and asked to speak with the top guy. Tam took over and was brilliant. Advice was honest, practical and very helpful going through several options and setting my expectations properly so I could make the right decisions.In short, I know I can go back, get good service and know that if things go wrong they will be sorted out properly.
June 2023 by Spencer Rolls
Superb service. No waiting. No time to sit down just getting looked at. Amazing service selecting the new frames. It's the only place I go to
June 2023 by Peter Kovacs
The staff was very helpful. Definitely, I will go back next time.
April 2023 by Felipe Vianna
Great audiologist service by Andrew L.It was on time and super effective. Great professional.
April 2023 by Chloe Rico
I have been to the Sutton store many times. I went there today 18/04 was first approached by a lady with brown short hair in a grey cardigan whom just rushed me upstairs to end up coming back down to get some glasses, which she said was on the third floor. She was rude and had a tone towards others too that I witnessed. I was then approached by a young man who was very kind i believe his name was Andre. The young lady who ended up serving me and adjusted my glasses was Theresa, she apologised for the waiting time and had a very bright smile on her face and made sure she adjusted my glasses to fit me correctly and even mentioned I can come in anytime when they become loose. I witnessed the way Theresa and Andre were towards to the other customers. You should be proud to have them in the Sutton store they deserve to be noticed!So 3 stars for them and service. However the lady at the desk need to be kinder to the elderly.
