February 2024 by Simon Draycott
Tried 4 other pharmacies to try to get my prescription filled and none could. Only Imperial offered to go the extra mile and liaise directly with my GP to get the prescription changed so it could be filled.
January 2024 by Stephanie Holder
Lovely staff very helpful this is my new pharmacy and I'm over happy with it thankyou imperial pharmacy
January 2024 by Claire Cleobury
The pharmacists at this place go above and beyond to help customers! Very thankful they?ve managed to source my ADHD meds for me. Even with the doctors surgery being so unhelpful in issuing my prescription and getting back to me, they contacted GP direct and sorted the issue! Thank you everyone who works at imperial pharmacy! I will always be grateful ??
November 2023 by Catalina Ilie
I had an emergency that couldn't be expected, an antibiotic that unfortunately you can't find in all pharmacies, I and my 7-year-old girl left the hospital emergency in search of an antibiotic, before reaching this wonderful pharmacy,I went to 4 different pharmacies without success, but when I arrived here I was immediately served with extraordinary professionalism, a wonderful team and a pharmacy that is worth the effort of coming from afar... Thank you for everything?The best??
October 2023 by Jennifer Sanders
Always kept waiting for prescription have problems in getting my items and when I phone to ask where everything is their not listening to what I'm saying.hopeless.
August 2023 by Nicola Hill
Absolutely awful service. DO NOT RECOMMEND THEIR BLISTER PACK SERVICE AT ALL. We switched over to Imperial due to needing blister packs for my vulnerable father. A delivery service was agreed. A few months in and we have had WRONG medication put in the blister packs, we have repeated late medication, delivery service has now been withdrawn. Every month I call before to check medication is ready I am told it will be I arrive and it isn?t. I come back the next day and still have to wait 20 mins plus for the packs. Staff are rude.
August 2023 by Di Kirkland
I have to say it's a disgrace, every time my Husbands prescription goes up there I have to call to ask when it will be out, I have been lied too on a number of occasions, one time in particular I called on the Friday to see if it would be out on that day, was told no it will come Saturday, after expressing the importance of this medication and that we need it, she promised it would be with us Saturday, of course this never came to us. I'm disgusted I have to call all the time with a husband who has bowel cancer and other medical problems, we should not have this stress.
July 2023 by Richard S
When the owner/pharmacist is absent things don't work too well. Unfortunately there is a comprehension issue with some of the staff. The nearby expanding successful Stonecot Surgery gives them huge amount of business, consequently they do seem to be be overwhelmed at times and struggle to cope. A process review and more staff with better command of English would be beneficial. I wish Imperial well.
July 2023 by phillip lucy
Disgusting kept waiting for over an hour to tell me out of stock
July 2023 by Tibor Tatrai
Never have my medications in time,always out of stock .10 people running around ,you still wait 30-45 minutes for your prescriptions.They should serve the ones in the shop and take care of their deliveries thereafter.Really just awful.
July 2023 by Danielle Danquah
The staff are very friendly and helpful. They try their best to be as efficient as possible and try to meet my needs to the best of their ability. They acknowledge that there are times when they are busy but they constantly remind me that they are working hard to serve me as soon as they can.When they are short on supply of a prescription, they provide an ?owe you? slip and they try their best to liase with their suppliers as soon as they can, and then they restock within a few days.I?m so happy with their customer service.
July 2023 by Rashid Sajjad
Very slow. Never have the required prescribed medicine. Always made to wait for essential medicines, sometimes for days. Do not answer the phone. Many a time cut the calls off. Despite delivery commitments, do not comply.My prescription was electrically sent on Monday, visited on Tuesday and arranged for collection on Wednesday, on Wednesday was told - will be delivered today, it's Thursday - still waiting. No news yet.AdditionIsn't it strange, within 2 hours of posting my review I have had my medicine delivered . In full too. Perhaps they need a little nudge to wake them up. But I am not going to change my views.
July 2023 by Shu Pai
Have been using this pharmacy for years and I always have a mixed feeling about the inconsistency of the service. If the pharmacist Jazz around, usually it is fine. Today I rang the pharmacy asking about my prescriptions, as there was a bit of confusion, during the conversation I was told I was wasting their times. When I went to collect my medications, one of the most important item that I was told it was out of stock. Should I still continue using their services? I am afraid the answer is no no.
June 2023 by Lorraine Thompson
Fantastic pharmacy, Jazz is a knowledgable and experienced pharmacist and a great person who really cares. When I need something urgently this is my go to pharmacist, they are well stocked and have lots of great staff who are always ready to help and offer advice when it?s really needed.
May 2023 by Haneen Niaz Khan
My regular pharmacy. Everything available always. If something is not available they inform you and give a slip to collect later or next time. There is a waiting time though as it is a busy pharmacy.
