March 2024 by Ravi Somarajan
These guys a life savers...I'm a driving instructor and the EML was on due to very low battery...2 tests potentially won't go out ..I explained my gripe and these chaps and chapess bought the appt forward..and literally saved 2 tests from being cancelled...I don't know how to say thankyou. They said half hour to do the job..it took them less then mentioned. Highly recommended thankyou to all that put my mind at rest...its extremely appreciated...
February 2024 by Onwah Orugba
Very professional
January 2024 by Kristal Johnson
Quick service
January 2024 by Vicky H
ZERO starts if it would let me?I took my car to this auto centre 2 weeks for an MOT&:service. They had my car all day. When my car left their garage my car was making a horrible ticking noise from what sounded like the engine bay. I took it straight back to them and they did the classic ? we can?t hear anything?. After driving it home I was still not satisfied with their work and rebooked it in to be looked at again. I do not live local so had to drive (1h) to them with my baby boy. They still told me that there was no issue, so I showed them video evidence of my car making this horrible sound. Cut a very long story short they were very unhelpful, told me that the work they had done was fine and that it was nothing to do with them. Basically tough luck, take it to another garage! They also told me they are not mechanics and that they only do MOT and servicing. They did however let slip ?that even we even took the air filter out and put it back in again? Jamie was his name, very rude and not helpful at all (couldn?t be bothered attitude) .Since leaving their garage my car has stopped making the noise. It takes no genius to believe that clearly they either put the air filter in incorrectly and have fixed it or left a tool in the bonnet of my car and have quickly removed it. And for their ego they do not want to admit it to me or sound like they are incapable of the service they are doing.In the meantime I?ve taken it to my local garage to have now advised me not to use Halfords autocentres again, as they are ALWAYS fixing their work. I?m now in contact with Halfords head office and filed a complaint and even they are very poor at sorting my complaint. I think I?m well in my right for some compensation after spending £100?s on mot and service and the petrol going back and forth to them!
November 2023 by christine
Horrible experience, when I had to ask for my missing wheel lock bolt, they made it look like we were lying but they couldn't show us where they placed it. My partner actually saw him pull it out from his pocket and made it look like it was in the boot. Very rude. Jaime, the lady in reception was very patient though.
November 2023 by Muntaqa
They will very likely mess up your car! Avoid at all costs.They messed up my brakes and when I took it back for them to fix it they said nothing was wrong and in the process made the issue 10 times worse as I was hearing a loud banging sound from the front wheels.I then took it to my local mechanics and they said someone didn't tighten up the wheel cross treads (I wonder who) and the wheel hub and bolts needed to be replaced which costed me extra. Never going back again.
October 2023 by Michal Skudlik
I?ve book a wheel alignment for Friday 2 pm when I came on place they tell me that they?re to busy and not gonna make my car today and if can I came next day I say ok fine I will be tomorrow at 9 am they agreed, I came there leave the car and I was waiting 3 hours to hear that they cannot make wheel alignment because there is something wrong with it and I need to repair it in my garage. They give money back and I say ok . And after two weeks my tires was so damaged that I need to change it and I order new tire and and free wheel alignment check in Kwik-fit and on this company they change tires and without any problem make my wheel alignment to correct position. !!! So unfortunately in Sutton Halfords garage the mechanic have no idea what he is doing , people who book appointments as well even don?t call me that they will not gonna make first appointment . So because of them I was push to buy and change two tires (and my previous tires was just 6 month old ) so I will never recommend this place to any one .Service: Wheel alignment
October 2023 by Alan Hindley
Had 3 tyres replaced 25/9Reception area was very tidy and welcomingPrompt and efficient service all round and Jaimee-Leigh was friendly and helpful.Service: Tires
October 2023 by Elisha Forde
Not too helpful, basically did the same test as the Halfords store on my air con, then got handed back my car key with the casing broken which was in pieces in the footwell of my car.
August 2023 by Stan Ali
The customer service of one individual Simon was terrible. A free tyre warranty was given to the customer before me and I had a premium membership which meant I should have reveived this for free. I was charged the warranty for all 3 tyres.Incorrect mileage on invoices and a penny discount given when it should have been 5% on a total bill of over £600.Alastair on the other hand had great customer service and the kingston branch is far better on all levels.I will never go to this branch again and in the process of legal action!
May 2023 by Mark Ecott
Went in for MOT & service , Needed a bit of work but had car back the same day . Staff polite and I was kept up to date all the way . Happy with the service I received. Would recommend
May 2023 by Lae Monier
First time, it took a bit of time to get the tyre sorted and the other set as a spare. The second time, it still took some time, but was more reasonable.
May 2023 by Isaac O
Fantastic Halford. Very person centred. I prefer them to those big for nothing Dealer Garage that won't answer phone calls and won't give you value for money. This Halford people are just always great. I wonder why I had not just stayed with them. From now on, ain't no parting ways again. This is my Garage. Good people. Many thanks Guys???
April 2023 by L Farouk
I always have our MOTs performed here. There is no hard selling on what level of MOT/Servicing we should have done, but they always advise what would be recommended for the next time an MOT is due. The staff are always friendly and professional, and I would thoroughly recommend themService: General repairs & maintenance
April 2023 by miguel nepomuceno
Excelent service, customer service driven by courteous person who main concern is to help and minimise disruption. I recommend Halfords Sutton Autocentre for their services from a interim service to wheel alignment, go and try them they're Gooood!