November 2023 by Janice Morrison
Been in store twice in the a month, been served by the same Lady, most helpful, very friendly and very accomdating in every way shape and form, please pass this on to the Lady in question Kim
November 2023 by Hussam Safaa
The staff here were very friendly, especially the manager Jamie who was very helpful and patient with us as we picked our engagement ring:)
October 2023 by Pargol Mahzoun
I had a wonderful experience at H. Samuel in Sutton and it?s all because of KIM. She is very kind, professional and has a fantastic customer service.
September 2023 by Amanda White
We was served by Kim- From the moment we walked in the door she was so very helpful. We came for a couple of different bits and she was brilliant throughout. Her knowledge and experience down to her friendly ness.Kim you was brilliant, thank you for our shopping experience :)
September 2023 by jayssie stiller
Kim and Hamed were very informative and gave me lots of options for engagement rings. The choice of ring was perfect and the service I recieved was excellent.
August 2023 by Dominique Curtis
Paid £200 for a necklace for it to break in under a year, luckily took warranty out on the necklace to get it repaired. It got sent off, when I went to collect it, bits of gold were falling off the necklace due to a poor repair job, the necklace then had to be sent off again for another repair, when it was collected I told H Samuel I was not happy with the repair but we were told it was fine, the necklace has now broken again in the same place, have asked for a refund and for them to take the necklace back as obviously the quality is shocking, H Samuel then gave me their customer service number as they told me I?d have to ring them to able to get this sorted, once I rung customer service they then told me they can?t help me and its down to the store. I do not want an exchange or a repair, I want my money back as clearly the necklace is not good quality.
July 2023 by Olu Inyang
Very efficient customer service. The staff are attentive to details and after care advice.
May 2023 by aya saotome
The two ladies were fantastic toady. We had a crying baby, coming in from the rain and were very last minute getting our wedding bands.We were basically stressed out.Their calm and polite manner made the process smooth and enjoyable. Really lovely service from them both.Thank you!
May 2023 by Dan Reeve
Kim was fantastic , brought 2 rings for mine and my partner wedding , did not have my size in stock had a ring transferred from another branch and made sure it was the correct size when arrived ! BRILLIANT SERVICE
April 2023 by Tanya Corker
Kim was a great help in my panic to buy a last minute christening gift. Thanks Kim.
April 2023 by S Vee
Kim in Sutton branch has literally Made my day ? Friendly, knowledge and perfect service!
April 2023 by Mark Wilson
Excellent customer service bought a chain and pendant at christmas, which recently broke, took it back and gladly exchanged it for me.ThanksMark.
April 2023 by Jonathan Vieira
Kim helped me a lot on picking my en engagement ring for my future wife.All the staff are very helpful and would recommend to anyone looking for rings or any jewellery.
April 2023 by Steven Pang
Sales on....perfect time for some gifts to your loved ones or perhaps for yourself, why not eh.Good service.
March 2023 by MHRock 86
An extremely poor experience. I arrived yesterday, to check out some watches. I was keen to buy something. I entered the shop at around 4.45pm and on Google closing time showed 5.30pm. However, the manager and the one other member of staff made it clear they were closing by locking me in, which everyone knows is a polite way of asking me to leave. At that point, I mentioned closing shows half past five ok Google and the manager went "oh yes we should check that" whilst counting her money in the till. I asked the other member of staff if I could try on a couple of watches before they closed and she begrudgingly agreed. I tried on a g shock very quickly and she stood over me whilst I looked at it, I handed it back. When I asked to look at another watch she basically gave me evils. I held that watch for all of two seconds and asked her about Seiko's they have in stock. She basically shrugged and said nothing. I said "I think I will leave you to your evenings" very politely, at which point she escorted me to the door to unlock it, at which point I said "have a nice evening, thank you" to which the lady completely blanked me, waited for me to walk through the door and then locked it like I was keeping her from her dinner. When I left the shop is was barely 5 past 5 and I had specifically driven to that h Samuel because the website said they had stock of a couple of the watches I was after and were closing at half five. All in all, a very poor experience, from unwelcoming people, complete waste of time and unpleasant. You can at least, be courteous.
