January 2024 by Moór Cicc
I worked for this company for years..Today one of the new staff (dark hair, tall lady i don't know her name) telling me after she cut it front of me the ham and cheese tostati sandwich.. after she cut my vegetarian sandwich with the same nife. I told her nicely because i know this is a hard job. But this is basic thing and i don't eat meat at all.. basically very dirty the bar and all the store but i don't mind i can take it away or don't buy anything..she told me they always do this.. cut the vegetarian staff with a same nife the meat staff.. is it true? I don't think so she started to laughing on something with her collage Jasmin if i know her name well.. i don't know what about but i don't care to be honest. After she offered me another sandwich.. i can swap it if i want.. waste of time.. i said you could loose your job for this.. i am very disappointed. Thought i wrote this down maybe one day they change something in there..
December 2023 by Zoe
Quick serviceAnd wasn't busy so was so
December 2023 by Rahul Swami
Nice spacious coffee shop and staff are friendly.
December 2023 by Tanurag Nayyar
Been going there for years. Nice location at the top of Sutton High Street to enjoy a cuppa to relax to even to meet someone. Nice sitting place inside and outside. This place looks a little tired over the years so a refurb may be nice.
December 2023 by Spencer Barnes
As cafes go in Sutton this is the best one it?s cozy and staff are friendly, can get quite busy at times but depends on what time you goVegetarian options: Has quite a few bits for vegetarian dishes and some vegan options too
December 2023 by Charley Groves
Extremely rude condescending staff. I came at 11 am on a Saturday (25th Nov) so whoever the man on duty was
November 2023 by Liu He
One Asian lady is so helpful and smile like angel! My mocha was a bit too much and got on the saucer, she helped me change it immediately! I love her smile as well ??
October 2023 by Liliana Bucsan
Very nice place,the staff Very good ?,the manager is the best!fast service,end every one is happy to help!
October 2023 by G7 London
Disgusting customer service. Rude bartenders . How come they are Always unhappy. It?s like I am coming to their house without
October 2023 by Georgi Balabanov
Worst experience ever. My 10 years old got served 2 shots of expresso with his pistachio caramel cold drink, and the babychino for the little one had only ?foam? and no actual drink/milk there. I have turned the cap other way around to check if something is going to come out but it did not. It was a
September 2023 by Jesse S
Very rude staff and forgot half my order. I waited a long time to pay for my order while they talked amongst each other and never bothered to charge me, I then went to a table as I presumed they charge me afterwards. About 5 mins later they scream at me that I still need to pay, which was rude and in front of the whole cafe. They then forgot half of my order anyway when they bought it to me. Very poor service.
September 2023 by Michael Manford
Chairs were very dirty, as was the floor and worktops, place needs a good clean!
August 2023 by Bobbie Samuels (Bobbie)
Nice selection of drinks and snacksCan get quite busy
July 2023 by Bobbie Samuels
Nice selection of drinks and snacksCan get quite busy
June 2023 by Andrew Wheeler
Similarly to other Caffe Neros, customer service leaves a lot to be desired. They always seem to have system issues and always seem to take it out on the customer. I'm not even surprised by the poor service any more. You're best off avoiding this and all other Caffe Neros, despite the coffee being better than other chains.
