November 2023 by Justin Johnston-Taki
Gabby took great care of me as I looked for Cantuccini!
November 2023 by Pat David
There is spooky, thefts activity going on in Waitrose car park in Surbiton .On Friday 20 October I was in the car starting to leave car park open ground level. Then I herd a tap on the right side of my car , so I open the door, did not get out there.was a man age late fifties asked me for £4.75 cash to by a train ticket for hot his wife to go to st? Thomas hospital he told me his Oyster card did not work. I was in a rush to leave so I gave him £10. Then he said No it £14.75 he needed. So I gave him another £10. He then walked off . I left the car park and thought if was be kind to a real desperate helpless person??Again on Saturday 4th November between 10.30-11.30 am. I park my car in front of back Waitrose entrance. After finishing shopping returned to the car and discovered that my petrol cap of my car got stolen. I went to report , ask the assistant to check the cameras in care park . The answer I received was nothing they can do!!!!!Phone the head office. ?????
October 2023 by Sam Hui
Who on earth to design and install a phone stand at fixed distance under the bar code scanner for the scan-n-shop devices? Do anyone successfully scan the membership codes using Iphone Pro Max?
October 2023 by David Hughes
Don?t bother getting a delivery from this store. Half the produce they provide expires the next day.
August 2023 by Desi Klincheva
This has been my preferred store for the past 13 years but I must say it?s gone downhill quite a bit. At the moment there are virtually no frozen goods as the freezers are broken, including the one in the stock room (according to a member of staff). There have been empty shelves for several years now and I doubt this is all due to supply chain problems as other stores don?t seem to have this issue. The only constant is the super friendly staff which has always been the case. They must be very happy to work for WR as I see quite a few who have been there for all those years!The empty shelves are not unique to this particular store - John Lewis and Waitrose have been going through challenging times for a while now so I hope they will find a way to resurface!
July 2023 by Paul Gray
It has its moment's, though I've developed a habit of wanting things that they have just sold out of. It's a gift, I know.Great approach to reduction prices, though millage may vary.Summer 2023 update. Much better in every way 5* from 4
July 2023 by KNBD
Well laid out store with very wide range of items including excellent fresh fish. Staff helpful and modest to no queues at checkout most of the time.
May 2023 by Rachel Constable
Not great on today's visit, very little vegetables or salad items in stock but over all, this is a great store.
April 2023 by N M
Just the best.I was in a bit of a fix prior to hosting a dinner party, but fortunately the local Waitrose stocks Essential Porcini Pate and Essential Beluga Caviar.This cost of living crisis just got real, man!
February 2023 by Sophia T
Always very good service unlike Richmond Waitrose, also fantastic car park (unlike Richmond Waitrose)
February 2023 by Nigel Gibbs
A large supermarket in Surbiton selling all the usual quality produce you expect in Waitrose stores. And free parking!
February 2023 by w p t
Customer service very bad also store doesn?t seem to have been cleaned for sometime
October 2022 by Louise Frewin
Seem to have a few items on my list that wernt there, but instead we're replaced by other items instead, slightly confusing. The till I went to was not working properly and I really felt for the worker as it was holding her up! Nothing worse than working with equipment that is old and needs updating. Apart from that it was OK.
October 2022 by Antoinette Gallagher
Always has what I want. Friendly staff. Great selection of cheese. Good quality fresh foods.
October 2022 by Mo bayomy
I shop long time Waitrose but myself and mi wife have bad experiences because security intimating not good
