February 2024 by Karen Colnbrook
07:02:2024The communication between myself & Dawn, at Simon Smith flowers Surbiton branch, with my request of what I asked/described, for a robin wreath (see photos) & costings, for my late dads funeral was second to none, exquisite work thoroughly recommend - thank you again Dawn ?
January 2024 by Daphne Alfred
Ordered birthday flowers this morning for my mum from abroad, to be delivered the same day. Becky at the Surbiton branch was true to her word and delivered an absolutely gorgeous bouquet of flowers with two hours. She was very helpful, professional, caring and friendly. Called me back when she couldn?t send a text, even though I?m in the USA! Becky, once again a big thank you ??
October 2023 by Ignacio Giovanniello
Spent £50 on a bouquet and it felt like the seller was making me a favor. She's not rude, she just doesn't care.
September 2023 by Shivam ?Vivraan? Mukherjee
Alright, let me tell you why the 5-star review system is a scammy way to deprive legitimate businesses of customers.#1: Reviews are permanent. I found a lot of the one-star reviews from around two years ago. When I visited this shop, the lady was a gem, and I happily spent quite a sum just because of the customer service. Times and businesses change, employees leave, and recruits join. Google does not take these into account, so beware.#2: The aspect that very few one-star reviews talk about is the variety of flora one can get here. It's a decent shop, and the convenience of walking from my home to this green feast for the eyes is why this review exists.#3: Have you ever noticed how reviews are skewed to 5 and 1? Very few take into account that dissatisfaction has many levels. Most reviews come from people who have given only a single review in all of their time on Google Maps. They have no idea how one-star reviews massively affect the rating by having an antagonistic effect on the five-star reviews. Even 5-star reviews are scammy, but guess what? Now, I am dropping one to balance out the fault of Google for accounting for old reviews!Be sceptical of reviews. Be wary of stars. Explore the shop and draw your conclusions from your experience. Leave more constructive thoughts. Save the one-star reviews for the worst crime possibly imaginable.
August 2023 by Laurence Archer
Wow, the dismissiveness and rudeness is something else. I really wanted to spend £40 here on something small but nice, but the level of interest in helping me choose something was less than zero - I felt like an inconvenience, an irritant, like a stone in her shoe.Looking below now to prior reviews, it?s a very regular theme.
April 2023 by Leonid Ge
I've been buying here for many years, must say that they always have very fresh flowers and very good selection of colours and species. Highly recommended!
March 2023 by Zoe McAvoy
Used the online service to order flowers on behalf of a guest at work. The service was easy to use with clear photos of what to expect. After placing the order, realised I?d made a mistake with the date. Emailed to explain and received excellent customer service in response. On collection, flowers matched the photo description and card was nicely handwritten.
November 2022 by Jenny Jones
I was sceptical about using this florist given the bad reviews but was rushing around and didn't have time for an alternative. I can honestly say my experience was entirely positive, Simon was super help and has beautiful flowers! I'll be buying all my flowers from here in future.If you're not sure about going, please do, it's awful for independent businesses when people leave poor reviews.
November 2022 by Mas Madanian
I am extremely disappointed with the amount of bad views on here about customer service here. I feel like with all of this review the management would do something about this by now. I am more disappointed because I wanted to order my dads funeral flowers from here and now I?m worried I will get bad service and I just can?t be going through that right now. I strongly recommend management or the owner to put their foot down and sort out their staff or maybe it?s themselves that they need to sort out because it?s a shame to have a perfect location and flowers but silly staff who can?t even give the customer a bit of a smile. My experience wasn?t as bad but the lady who served me was moody and didn?t really have much of an energy but at that time I didn?t really care and wanted to leave but now reading this before trying to order funeral flowers I feel so disappointed.
September 2022 by Mik B
Response accepted. Flowers are in the bin now. But thank you for a fair reply. So feedback edited.
August 2022 by Madelyn Ryan
I?m a regular at this little shop and I absolutely love it! Huge selection of plants & flowers, very reasonably priced. Staff are always helpful and kind when I visit
June 2022 by Joe Watt
Absolutely stunning flowers and even better staff recommend highly !!
February 2022 by Sun Bba
The lady in the shop was so rude, shame as flowers were nice. Will not go back there again.
January 2022 by Mario D'Oria
Best quality flowers and amazing service, I would strongly recommend it!! Best flowers in town ??
November 2021 by The Crooked Kings
Amazing service. I got them to drop some flowers off for me and they did a great Job. Lovely lady on the phone and beautiful flowers.