January 2024 by Iynkaran Veerasingam
The staff is very friendly and very clean service station.
November 2023 by Jonathan Burns
Brilliant
November 2023 by Stephen E
Find this station pokey and old fashioned. Always over busy and not a pleasant experience no Waitrose or bigger shop. Quite a grubby site and far to small for modem vehicle. Has been a garage since the 1920s but definitely dated now. Tend to use any other fuel station than this one.My last visit the Shell app authorised the pre payment of fuel £80. But the kiosk attendant refused to activate the pump. Went into shop. Couldn?t get a resolution so left without fuel. Went to the Hinchley Wood garage without issue.
October 2023 by DC Electrical
Terrible service,Left my wallet at home being half asleep on the way to work, I go to this station every other day.Got told that I couldn't come back later and pay and would be fined for doing so, either way I came back to pay with a more helpful person on the desk, phoned his manager and was told i can't pay and have been sent a letter with a potential fine and have been reported to the police.Called the MET police and no official crime had been reported, what the he'll, can't even be a little decency left to trust someone.to.come back and pay, shocking have now reported this to the police myself and have a case number I'm case this goes further.
October 2023 by Jo Wilkind
Staff name Mr rajan lazy taking long to on pump and bla bla stories.
July 2023 by Anton
Went to fill my car up as I have 5 miles left. Pump was on but didn't get reset. A person was moving stock in the shop had all i got was a wave which seemed to indicate they were closed at 20:10 - despite being a 24 hour station.I was so desperate for fuel the i hung around to see if it would reopen. Someone else turned up and walked into the shop, previously the door was locked, so i went to ask if it was open. All i got was the person shouting at me that it was closed.when i asked when would it re-open as it was 24 hours and i only had 5 miles of fuel showing, all he said was that the manager had closed and that i should go eksewhere. As i said, all he was doing was moving food stock that had just been delivered by the lorry that had prevented me entering the petrol station for about 15 mins.Appalling Customer Service
June 2023 by Google user
Went to fill my car up as I have 5 miles left. Pump was on but didn't get reset. A person was moving stock in the shop had all i got was a wave which seemed to indicate they were closed at 20:10 - despite being a 24 hour station.\\n\\nI was so desperate for fuel the i hung around to see if it would reopen. Someone else turned up and walked into the shop, previously the door was locked, so i went to ask if it was open. All i got was the person shouting at me that it was closed.when i asked when would it re-open as it was 24 hours and i only had 5 miles of fuel showing, all he said was that the manager had closed and that i should go eksewhere. As i said, all he was doing was moving food stock that had just been delivered by the lorry that had prevented me entering the petrol station for about 15 mins.\\n\\nAppalling Customer Service
April 2023 by Richard Durber
Terrible customer service. I used the screen wash and paid, but no water came out so I went in to get the money returned but the The guy behind the counter was an absolute disgrace in his approach. He said I had to email someone but couldn?t tell me who or help me find who.This guy should not be customer facing.
March 2023 by Tom S
Horrible customer service :) it?s not one off but usual standard in this place. After being ignored for good few minutes when waiting for assistant to activate the pump, we were told to ?relax?. After that we had to wait few more minutes. I guess it?s good for the staff not to be in a rush to serve customers.Please save yourself time and energy (and money, as it?s bit more prices than other local stations) and literally go ANYWHERE else :)
March 2023 by luca bargione
Very bad customer service. As I live close by this petrol station, I thought to use this service.Very unprofessional attitude towards customers. I?m not willing to use this service any longer.
January 2023 by Amit Darji
App did not work
August 2022 by Maghfoor Mohsin
Very very bad customer service. Haven't seen as bad customer service in UK. I filled up and paid from my company card and he didn't ask about my registration number and when I told him he said he already put when received my invoice it was wrong registration number. I gently told him you put wrong reg he took invoice from me very badly and put again wrong reg number with his pen. I asked him what is he doing. After that I felt that I asked him wrong question because after this he start shouting on me and using very bad language. He asked me to leave the petrol station otherwise I will be in trouble and start abuse me. I wish if I could write here his words. He was ready to fight. If SHELL staff is unwell or not fit for work why you keep them giving shifts because of this bad staff you are losing customers. I am not going to this pump again and no vehicle from my company will use this SHELL again.
March 2022 by Kevin Dixon
08.15 Cashier did not nod, smile, sing at me, just mumbled. Perplex covid screen dirty.I have in past received best customer relations from the cashiers & go back for that reason.Kevin.
November 2021 by T K
Like many other petrol stations, fuel ran out and then when re-opened, fuel has gone up 10p/litre due to the recent supply issues because of lorry driver shortages. Thankfully, the panic buying causing closures, queuing on road and thus gridlock around the roundabout have now gone and traffic is flowing normally.
October 2021 by Go Nova
During the Fuel shortage, they closed the pumps to the public while allowing their friends to fill up, saying come back tomorrow "only staff", while other cars drive in and fill up, I live nearby and always use this station and recognise all the staff, where did all this new "staff" come from is 1 petrol station really staffed by 20 people, I came, I left and came back 5 minutes later and again more people filling up but rejecting thr public saying staff only, I suspect they are allowing their friends to fill up while denying the public.
