October 2023 by Selina Cassie
Extremely bad service. We tried to open a account online and after it didn't work we went to the bank and all they say is "do it online again" and just ignored us.
August 2023 by BEVERLEY BLOEM
Pleasant and efficient service :)
May 2023 by Shubham Sharma
Very unhelpful! Provided the wrong statements and then wouldn?t correct it!
September 2022 by Alex Player
Very rude and unhelpful cashier lady, long queue and dirty environment.
August 2022 by J
Absolutely appalling service from Lloyds bank in Surbiton was supposed to get a colleague called Paul that was suppose to contact me the next day it has now been two weeks and no contact no email. I have tried calling the number and no answer! Can?t attend the bank as I am away! The service they provide you is very unreliable! I highly would not recommend anyone to bank with Lloyds the staff are very unhelpful and don?t have a clue of what they?re doing!
July 2022 by Cristian Cairo
I was amazed by the high quality customer support from Ibrahim who really made his best to sorting out my bank issues.He is so professional and his genuine manner made me comfortable to wait for my problem has been solved!Thanks ?
July 2022 by Haydn Lee
Very helpful staff. Had a great experience
July 2022 by Daniel Scott
Very friendly and were a big help with my problem
January 2022 by Jennifer Guy
I phoned head office as I want to move my entire account from another bank to Lloyds in Surbiton.I was told I would be phoned back within 3 hours,5 hours later, still waiting, branch closed now .After looking at reviews, and I actually do not believe the glowing ones,I'm wondering whether to bother.
August 2021 by Agnes Tuba
Always had a good experience with the staff in this bank, helpful and friendly - I cannot understand the bad reviews below other than to say that some reviewers only ever leave bad comments! Must be a tough life that nothing good ever happens!!!!!
August 2021 by Gia Antonia Borg Darcy
Their motto seems to be less work is better. They now have technical issues AGAIN and the bank was closed on Saturday when it should have been open.
August 2021 by Lockheed Galaxy
After walking for nearly 1 hour to pay some money into my account, I discovered the Surbiton branch is temporarily closed due to "Covid Restrictions" - what ever that means ! ! It is bad enough that Lloyds have closed down many branches in my area, hence the long journeys I have to take these days ! ! Not impressed ! !
September 2020 by Ailsa Oakes
Best service I've ever had in a bank. The two blonde ladies who work there are extremely friendly and genuinely seem to care about their customers. Really impressed every time I go.
October 2018 by M M
I come often in this branch and itâ??s the worst one I have ever seen.
August 2018 by Mimmo M
I come often in this branch and itâ??s the worst one I have ever seen.
Always grumpy, not polite and complaining about something.
If they have any problem about that job I strongly suggest to leave it to someone can appreciate and do better customer service.
