November 2023 by Radka Kehayova
This branch is closed.Can you please make updates and stop misleading people ?
August 2023 by Christiane Mueller
Even the smallest thing takes forever because there are huge queues due to the extremely limited opening hours.I needed to take time off work to go to this branch when it?s open, only to find out through a note on the door that they?re closed all week.They should simply close this branch and extend the opening hours of the Kingston one to open in the evenings and weekends.
August 2023 by Adrian Giles
Not aways open, they just put a note on the door
July 2023 by Nick
What is the point of a bank that is closed on weekends? Seriously. Anyone with money, guess what, works in the week.
October 2022 by Shrinwanti Banerjee
This is a mini branch, so it had limited facilities. There are 1-3 staff members working at any point, hence you may land in a queue if there are many customers. They are very helpful and I have received everything I need whenever I have visited.For a branch which has the full set of facilities, please explore the Kingston branch.
April 2022 by Sean Ray
Thank you Monika for all your help in setting us up with a joint account when other local banks were not welcoming or helpful at all
February 2022 by Julia Vi?t UK
She was super helpful, friendly and informative. Thank you Kim.
January 2022 by Nick Jules
Very limited services. Might as well use internet banking.
December 2021 by simon pierce
Cashiers Desk gone. So a simple task involved two members of staff as the cheque became stuck in the machine, keys had to be retrieved from upstairs, and one more to pay it in.Well done Management for removing the Cashiers, and causing more time to be used by this simple task ! And doubling the amount of time.
November 2021 by Brian Ferris
Tried to pay in cash at this branch and I have a brand new First Direct account, but I tried to insert my card into the paying in machine. It rejected my card, went to the two members of staff who looked at my card and said they haven't seen one of these before, black mastercard debit, numbers on the back. They didn't have a clue, like they didn't know that you are supposed to be able to pay in cash at HSBC even with First Direct.
August 2021 by Karina Passionko
Never used the ATM's at this bank in the evening. Somebody sticks blockers on the withdrawal window. You will not be able to get through the bank just because you are not their customer and even if you are you are still doomed. Call police. And wait for over an hour. Take pictures and videos. And go in the morning to the bank. But! They will not check the security footage of the CCTV on the side of the building or on the ATM's. So just say goodbye to your money. I has now been 3 weeks and HSBC are yet still failing to communicate on the actions they are taking to return £100 which got stuck in the middle ATM.
August 2021 by B F
Tried to pay in cash at this branch and I have a brand new First Direct account, but I tried to insert my card into the paying in machine. It rejected my card, went to the two members of staff who looked at my card and said they haven't seen one of these before, black mastercard debit, numbers on the back. They didn't have a clue, like they didn't know that you are supposed to be able to pay in cash at HSBC even with First Direct.
January 2021 by Kate Passion
Never used the ATM's at this bank in the evening. Somebody sticks blockers on the withdrawal window. You will not be able to get through the bank just because you are not their customer and even if you are you are still doomed. Call police. And wait for over an hour. Take pictures and videos. And go in the morning to the bank. But! They will not check the security footage of the CCTV on the side of the building or on the ATM's. So just say goodbye to your money. I has now been 3 weeks and HSBC are yet still failing to communicate on the actions they are taking to return £100 which got stuck in the middle ATM.
September 2020 by Jacqueline Joseph
Have spent over 30 mins trying urgently to get through to branch. Can only be reached by ringing central number, going through security details and then supposedly being put through. Not happening!! Why can't they have direct phone number to branxh
September 2020 by Nora Michnova
Awful service. I ordered travel money and it was such a handle. Never ever
