February 2024 by Isabelle H
Had multiple issues with this shop as an Evri parcel shop. First time I was laughed at when I wanted to collect my parcel after 4 days (Evri states you have 10 days) and being told off how rude of me to think they would have space to keep it that long and they probably returned it. It was a small parcel which I couldn't collect before as I was on a business trip. Second time I used them as a parcel shop, they refused to accept my parcel straight away and it was returned to the sender immediately (the parcel was a very medium sized one, not a huge one where I would understand why they couldn't accept it). Third time and definitely the last time, my parcel was shown as delivered to them only for it to show as collected four hours later. It was not collected by me and the parcel is now missing. I have lost any faith in this shop and don't understand why they operate as an Evri parcel shop if they clearly don't want to have anything to do with this type of business. Also in general the attitude of their staff is very impolite and I will certainly never go to their shop again given my experience.
February 2024 by Daisy Malton
Lovely friendly staff! Always super efficient with parcels
February 2024 by Abi Harman
Such friendly and lovely people who run the shop and amazing postage service! Super convenient and easy post with Evri drop off!
February 2024 by Petluri Tarun
Absolutely pathetic vendor. They don?t collect Evri parcels and always divert you to another collection centre. They should delist themselves from Evri if they don?t offer collection services. I would not recommend them at all!
September 2023 by Boy Singh Gamer
The best shop they very nice and really nice poeple
July 2023 by Gharghasht Gharghakht
Hello all,Read this review before choosing this place as your local Evri shop. This shop maybe your First Stop for other groceries but not for Evri parcel.I would like to explain the actual issue with the Evri parcel that you may be thinking of diverting or deliver to this local shop for collection/return.I went to check that why they didn?t receive my diverted parcel, the explanation of course didn?t make much sense in a contractual terms with Evri service.The shop will only receive parcels if you have chosen them as your first and direct collection/delivery location. This way the shop is paid a commission for it, and they will happily serve the purpose.If you chose to divert the parcel, then the shop will not receive it, they tell the driverer off, will not receive and it will be send back to sender. The main reason is the commission fee as the commission is paid to the driver not to the shop.I asked the guy if they don?t receive diverted parcel then it would be helpful to write on their description so people won?t be hassled to divert this address, and Evri shouldn?t list them as diversion address.I am following this case with Evri to make sure the description for this local Evri is added and people shouldn?t be mislead, and to investigate the case on this address as local Evri shop/point if they are complying with the contractual terms. It would be helpful that this location shouldn?t be listed for diversion at all or should be limited to few services that they actually provide.As much as I could see the guy was just trying to explain that the main reason was no commission paid for diverted parcels, so they don?t accept them either. I acknowledged his reasons but encouraged him to get Evri to update their description.On other occasions I have noticed that they refuse to serve as collection point for return parcel, they put size and weight restrictions on parcels, again even if they have restriction, it is simple, they can just write it.I am sure there is contractual term that Evri provides to local shops comply, which I will find and get to the bottom of it, and Evri has to sort it out.I contact few other local shops in the area that provide similar service, they completely said opposite, and they confirmed that they will receive diversion parcels too.Bottom line, I request the owner to be transparent and get their details sorted on Evri, and also put it out clear bold that they won?t accept diversion parcels, it is a lot helpful.I am not interested in leaving negative comment on such matters, hope my review helps others to avoid selecting this shop as their diversion and save the owner another hassle for explaining random reasons that aren?t factual.Note: I asked the owner how much commission they get for delivered parcels, which he answered £0.40, I offered him I pay £1 for diversions, there we go, better off than Evri, but he didn?t accept it.People chose a local Evri diversion for a reason if the service is not provided here, then best to be known to people in details, leaving negative review isn?t going to resolve the matter.I am petitioning the concern directly to Evri for this local shop.
June 2023 by charlie johnson
Returned an Amazon parcel today using the Evri service. The gentleman in the shop made it super easy and the process was seem less. Thank you!
May 2023 by Jon F
Very rude staff, don't use for Evri parcel collection!!
May 2023 by Giorgiana Ion
The rudest person working there and most unpleasant experience in a convenience shop!
April 2023 by David Caine
Really helpful good luck with the post office
April 2023 by Clare Parker
Really professional clean well stocked shop with helpful staff.The return packages service is second to none.
April 2023 by Ravleen Kapoor
Very nice shop
April 2023 by Vicks W
Lovely owner, always very kind and helpful. I come to pick up my evri parcels a lot from here and am really grateful that they provide this service.
April 2023 by Rosie James
Friendly service always, and a great crisp selection!!
February 2023 by Sonya Mapp
Friendly, helpful service, great to have an Evri drop off in Surbiton.
