February 2024 by Seb London
Review edit:I came here last week, and it was vibrant (and with no dogs or babies either). I liked the classical music playing, and the member of staff was pleasant and efficient.
December 2023 by Marc ?Marcx? Baker
Coffee shop with a different still had to take your pets in there it's a great place to go and socialise and travel to eat coffee it's always amazing it's a hot chocolate so brilliant too and yes it's a nice place to sit down and chill and I was with my friend and her dog has lasted up going to be posting in this
December 2023 by Simona Simonitto
I am disgusted about the young lady who claims to be the manager.The tables were dirty, and treats customers badly even for simple questionsRude, aggressive and irritating, she doesn't even know how to serve tea, and treats people badly, I hope she gets fired!I asked to speak to her boss and she lied to me by saying he was on vacation so as not to give me his contact number. She also didn't want to tell me her name, but since it happened today at exactly 4.35pm because I have the receipt I hope they recognize her and fire her!!!
September 2023 by Brian Ferris
Coffee is good, but always a bit slow, service wise and can be busu with one member of
August 2023 by Jenny Lockett
My first visit the staff were friendly and helpful.Kid-friendliness: When I was there mums were there with their children.
August 2023 by NS
Gone downhill big time. Coffee tastes like dish water. Staff are miserable. Entire place is very tired.
August 2023 by Kar
I love cafe
August 2023 by Lindsey
Would be a 5 but everytime i come in here they have run out of something. 2 times there has not been coffee . Today no cream for my frappe. The pistachio frappes are delicious. Cafe kept the cleanest ive seen it today.
July 2023 by Elías S. Cheung (Elías)
I think I must share my visiting experience today in Surbiton Victoria Road store. I got EXTREMELY surprised service.On this Monday, I would like to buy ground El Salvador ground coffee. However, there was only that brand coffee beans. I think it was out of stock or that brand doesn?t have that type of ground coffee. I already forgot that thing. However, today morning, I just visited for a drink. A young lady formal staff with 2 braided hair who was providing service for me on this Monday still remembered which ground coffee I need. She just grabbed directly that coffee. I felt surprised. It seems to have been left for me on purpose. I don?t how to describe this thing and this staff. It was really good experience.
June 2023 by Tatyana Efremova
My favourite coffee place in Surbiton
June 2023 by Luyton Driman
Friendly service, nice big comfy chairs, great hot chocolate and always consistent ?
May 2023 by M J
Generally good.One particular member of staff has an awful mouth, though, and came out with some outrageous stuff when I was ordering. Not to me, but his co-worker.I'm fairly thick-skinned, but I saw someone else visibly disgusted with some of the language used.I get that people can exchange pretty brutal 'banter' between friends, but in a customer facing role this is a death sentence.
April 2023 by Thenia Papadopoulou
Really ridiculous service I ordered an extra hot latte and was not even the milk heated up properlyMy ham and cheese panini was raw and so coldEvery time the service is just horrible .
April 2023 by Claire Ingram
Had a lovely mocha coffee. I always enjoy my time in Cafe nero.
March 2023 by Jeremy Maccelari
Good store with friendly staff, but why do they never have ice? Very frustrating....
