April 2025 by Jan Jan
Had dinner this evening at Pizza Express after seeing a show at the Theatre and had a great time. The food was delicious and the service was excellent. The manager Nicholas was knowledgable, attentive and had great customer service. Overall really happy with my experience at Pizza Express Theatre Royal.
April 2025 by Robert Severn
Very nice pizza. Very good service. Recommend.
April 2025 by Bobby M
Mohamed went out of his way to make us feel really welcome, attentive but not overly so, good recommendations on the food choice and a real credit to the restaurant so much so we returned for a second time during our business trip whilst in Stratford.
April 2025 by Guy Lagrand
Great service with 21 people in a group. Good food. Well done ?
April 2025 by Roger Schuncken
Tastefull pizza and great service!
March 2025 by Andrew S
We booked a family meal online to celebrate (it co-incideded with the anniversary pizza promo) ? we had confirmation, email in hand, everything set. We arrived on time, excited, only to be met by a staff member who bluntly declared: ?Your booking is cancelled. You can?t come in. Everything is booked + sold out?
Why? The PE IT system crashed after the pizza promo went live. Instead of honoring existing reservations, they rebooted, wiped all bookings, and re-sold the booking slots?leaving us stranded.
Staff response? A shrug and ?Tough luck, nothing we can do.? No apology, no effort to accommodate us?just indifference and a underlying ?Get lost? attitude.
Insulting part? The restaurant was completely empty!!?? Not a single diner. Tables sat unused while we were turned away for an imaginary ?overbooking? caused by their own incompetence. WOW!
When challenged, staff offered no solutions, no goodwill gestures ? just robotic dismissal & repetition.
This wasn?t just a technical error; it was contempt for customers. A brand that confirms bookings but refuses to honor them, then blames IT while leaving tables vacant, doesn?t deserve a single penny of my or your money!
Result? Our lifetime value to PizzaExpress is now £0.
We?ll never return to ANY of the chains restaurants. I see zero reason to consider any of them, given the plethora of options in the marketplace + choices of great food to enjoy.
March 2025 by Lightixity (Lightixity)
Absolutely Horrendous Experience ? Avoid at All Costs!
If I could give zero stars, I would. I booked a table for 5 PM at Pizza Express Theatre Square Stratford, expecting a decent meal. Instead, I was met with chaos, incompetence, and some of the worst customer service I?ve ever encountered.
When I arrived, they denied my booking because their systems had crashed?as if that?s MY problem? Rather than apologizing or making an effort to accommodate me, the staff shrugged it off and treated me like I had just wandered in off the street. No sympathy, no attempt to fix their mistake, just an attitude of ?too bad, not our fault.?
I asked if they could find a table since it was THEIR error, and I was met with blank stares and poor excuses. Apparently, they had zero backup plan for technical issues?which, considering this is a big chain restaurant, is absolutely laughable.
The staff were rude, dismissive, and completely unhelpful. No manager in sight, no one taking responsibility. Just a bunch of employees standing around looking clueless. If you want to experience what it feels like to be ignored, disrespected, and left standing around like an idiot, then by all means, book a table here (though who knows if they?ll even honor it).
I left feeling frustrated, hungry, and utterly disappointed. Pizza Express Theatre Square Stratford is a joke of a restaurant?avoid it like the plague unless you enjoy being treated like garbage. Never again.
March 2025 by Mark & Seema Griffiths
Mohammed has made our visit wonderful! Great service, great food and a brilliant atmosphere. Mohammed has been brilliant from day one, eight years ago for us, and hopefully another eight years to go!
March 2025 by Ted Oldman
They really take their time. Don?t go here if you?re in a rush
March 2025 by Denise Guinan
Our waiter, Mohammed, was outstanding as always. The new menu is cool, the food was fresh and tasty.
He has been a waiter here for almost 17 years! I remember when he first started. He hasn't lost his smile, and he has an impeccable memory! ???
March 2025 by osman leka
Very good service
March 2025 by ionela varvara
Muhammed was amazing! he was wonderful a very experienced and amazing waiter. He made our day wonderfully and filled us with happiness while serving us. he was the only waiter in the restaurant but managed to fulfil our needs and take care of us. Thank you!
March 2025 by Isabella Varvara
Muhammed is an exceptional waiter who goes above and beyond to provide a fantastic dining experience. His warm and friendly demeanor makes guests feel welcome from the moment they arrive. He is attentive, quick, and always ensures that every detail is taken care of with professionalism and a smile. His knowledge of the menu and ability to anticipate customers? needs truly set him apart. Muhammed?s dedication to excellent service makes every visit a pleasure. Highly recommended!
March 2025 by Robert Constantinescu
the waiter mohammed made pur experience much better with his friendly atmosphere and his ability to remember our orders shocked us!
March 2025 by Rao Khan
Michael did the great service thank you ?
