November 2024 by Ambush Predator
Often VERY busy, but stays open late, until 9 most nights, and the staff are very helpful!
February 2024 by Dev badamii
I suggest,Do not purchase anything from them ,they dont guide you in a proper way, they are just trying you to sale their products, as specially for students , they'll cheat you definitely. They don't even tell the benefits about any offers and discounts,This thing just happened with meSo be careful with them , if you want to purchase anything from o2 just try to go online, otherwise avoid it
February 2024 by Phil Mills
My experience so far with O2 needs a lot to be desired, I?ve been the subject of fraud, the fraud telephone number is based in South Africa and the last call took 27mins to answer. When they finally answered I asked for an update having been previously told I would be contacted within 10 working days, I was informed that it was in the hands of the fraud team and I couldn?t speak to them, which didn?t make much sense. I?ve emailed the CEO, and the fraud team with no response to date. All O2 do is send me notification that they are billing me next month for a phone I didn?t order or want. It seems I have to wait 30 days and then I?ll have another fight to get the money refunded, I can?t even change suppliers because it will look as if I?ve done something that I?m guilty of and want to disappear. I must say I?m so dissatisfied with O2 having been a trouble free customer of Virgin for many years. Having said all of this and bearing in mind I had previously attempted to phone 4 local shops to me that never answered my call, Sabrina at the Stratford shop was as helpful as she could be and has been the only person who has listened to my issues and tried to resolve things for me, she was unable to because O2?s customer services are pretty ineffective, but I would like to praise her for her attempt against all the obstacles. I can?t wait to part company with O2.
February 2024 by Shafi M Tanvir
Place for all your O2 shopping experience
February 2024 by MR. Haque
In today's lifestyle, it is more difficult to go without a mobile phone.I just came here on an urgent basis for eSim activation and I like their amazing service they are very helpful, especially store manager Billal and their staff. Thank you.????
December 2023 by peruse aclip1234
I came in wanting a £10 token for my top up. I didn't have to wait long. Staff were polite and efficient and helpful and I got my token. Boss job, everyone!
November 2023 by Christine Glover
Yes very good service and not too long a wait to be seen.
August 2023 by NO LA
Highly recommended shop! Ara was dealing with me as I bought my new phone. O2 Arena shop refused me which was really annoying. So back on track, thank you this lovely staff who works there, and made my day as I received my New Sony phone! Will return soon to upgrade my contract. Best of luck guys!
June 2023 by siva kumar
Very bad service, staff are not trained well. If you go for Sim registration they will give you broadband connect as well without notifying you and that to random address which you don't know.
June 2023 by Ishaaq Ali
Customer service was brilliant, one employee by the name of Shabbir and Akeem helped me with everything I asked.
April 2023 by Christine Cull
Great customer service and very friendly
April 2023 by Nico Q
I had a very bad experience today in this shop. I went in cause I want to buy a second sim contract as I?m with o2 for 10 years and when I asked the guy who was at desk about prices he gave me all the higher options for what I asked for, so I said to him, please I would like the cheapest one cause I don?t want to spend so much money on my second sim. He replay saying that I should change provide if o2 wasn?t suit me, saying also if I ask for a Ferrari he wouldn?t give a fiat option. Very bad attitude and very confrontational. I let him know that he should accept my comment when I said to him that I don?t want to change provider and that if he?s behind at desk, he should give service to customers no matter my requests. He told he didn?t care and that he wouldn?t accepted my comments. Well at the point I asked him, if he was the manager, and he told that his managers was next to him serving another costumers. All of this, making at scene with very bad manners. Another guy came over, but he was a supervisor, which he said, I?m sorry I?ll listen to both side stories, I was like WHAAAT!?!? I?m not here to making problem, I just want a SIM card with a good deal. However I explain to him everything and when I said to him that I would like to escalate, he said to him to wait ,that he would call the store manager. Phil the store manager came over and he apologised , he agreed that the kind of attitude were inappropriate. But my point is another one, that guy he should do a different job, he shouldn?t be there suggesting people to change provider if they are not happy with the pricing that o2 provide to costumers. Unbelievably and unacceptable.
February 2023 by Francesco D.
Very good store: kind and very collaborative staff. I was here two days ago and in this store I got what I didn't find in two other o2 shops: kindness and help for what I had to do. Thank you.
February 2023 by Veselin Kralev
They tell me to wait 2-3 min it is 15 now still waiting ?
January 2023 by Denise Macpherson
Staff really friendly and helpful. The manager and a colleague helped my 88 year old mum out when her phone was stolen from her pocket. I got her a basic phone and they done the rest. Can't recommend them enough!! Well done.
