Mobile Phone Repair in Stratford, Greater London

“My experience so far with O2 needs a lot to be desired, I’ve been the subject of fraud, the fraud telephone number is based in South Africa and the last call took 27mins to answer. When they finally answered I asked for an update having been previously told I would be contacted within 10 working days, I was informed that it was in the hands of the fraud team and I couldn’t speak to them, which didn’t make much sense. I’ve emailed the CEO, and the fraud team with no response to date. All O2 do is send me notification that they are billing me next month for a phone I didn’t order or want. It seems I have to wait 30 days and then I’ll have another fight to get the money refunded, I can’t even change suppliers because it will look as if I’ve done something that I’m guilty of and want to disappear. I must say I’m so dissatisfied with O2 having been a trouble free customer of Virgin for many years. Having said all of this and bearing in mind I had previously attempted to phone 4 local shops to me that never answered my call, Sabrina at the Stratford shop was as helpful as she could be and has been the only person who has listened to my issues and tried to resolve things for me, she was unable to because O2’s customer services are pretty ineffective, but I would like to praise her for her attempt against all the obstacles. I can’t wait to part company with O2.”

“Today's experience 27.05.25 was good one thanks to Maisey assisted me with a new sim only deal.
A very happy customer. Very good customer service care”