August 2025 by Razaul Haque
After having a SIM contact for 20 pounds they sold it to the customer for 45 pounds
We were new and didn't understand anything, so they tricked me into giving me 45 pounds monthly contract
August 2025 by Batsy Inthemood
My experience with EE has been very disappointing.
I had a complicated situation involving the loss and repair of my phone, during which I started a new contract. The manager, Ali, never informed me that I could cancel an unnecessary contract or remove extra services, and gave no professional advice on how to do so. As a result, I am still paying for two contracts and two insurances, even though I no longer need one of the phones.
I believe staff should inform customers about all available options to avoid unnecessary costs.
August 2025 by Saverio Lattanzio
Appointment at 12pm and after 30min still waiting to be seen... regardless there are clerks walking around with hands in their pockets. No update on how long more I should wait.
July 2025 by waqas akber
Very bad experience.
Today visit this store but staff were very rude and disrespectful.
Even manager said very rudely I?m the manager.He was don?t know how to speak with customers.
Manager was more rude rather than staff.
Requesting to EE management please check who?s responsible in this store.Because manager is not.
At least they have to know how speak with customers.
Not visiting this store again.
Please don?t waste your time to visit this store. You will disappointed.
July 2025 by Inga davida
Very good serviss. For me did contract KHADIJA,fantastic lady,helpful. Thank you very much.
June 2025 by Jorge Marques
Tasha was very polite, patient and efficient. Pleasure to be attended by her.
May 2025 by Alexandra Wright
I will never go back to that store again because of the poor management and a bad customer service, their body language is bad after the service I received from two weeks ago from the rude staff members and a rude manager they really need to do better and need a lot of customer service training and be mindful who they speak to customers
You think I want to spend my money going to stores that has a poor customer service
Nope I don?t think so
May 2025 by Tony Terry
Today's experience 27.05.25 was good one thanks to Maisey assisted me with a new sim only deal.
A very happy customer. Very good customer service care
May 2025 by Denise Agudilla
Josh was a great help in the store yesterday!! He explained everything perfectly and was patient, happy to answer any questions and give us detailed comparisons on old and new plans for broadband and phones. He made the experience a 10/10! Thank you?
April 2025 by Azeez Alli
EE is one of the UK?s most trusted phone services, recently adding Home Broadband.
Since I have switched from BT to EE, I have enjoyed a top performance service, also offering many free hotpots to connect to its WIFI around the country.
March 2025 by Kate
10/10! Was served by Shah, he was extremely helpful and sorted the issue I was having very quickly!
February 2025 by Arafat Patwary
They are good bt except Alex.
I went there about my contract issues.That time one guy who's name is Alex.He was very rude with me without any reason.I'm very upset with his behaviour.I will finish my contract soon.
February 2025 by Thalha Ahmed
Service is really poor and also behaviour of the staff really horrible. I never recommend people for visiting this store because of their rude behaviour. They doesn?t know how to communicate with customers . Thanks
February 2025 by Zaman Salman
had a very bad experience. they took some junkies to handle the customers . they?re very disrespectful with us. Rude and unprofessional behavior. Also refused to describe anything if we not gonna buy anything. EE should remove this type of employees.
February 2025 by Ami Sayem
Terrible experience
Service was so rude and very disrespectful
Unprofessional employe
