January 2024 by Jimmy Taylor Cardoso
I had an exceptional customer service experience today. Ilaria, with her professional demeanor and a warm smile, truly made my day. Despite the high level of activity and cleanliness of the establishment, it did not in any way hinder the outstanding service I received. I am sincerely grateful for the excellent service provided. Thank you immensely.
December 2023 by Iva Ferreira
The best coffee
December 2023 by W88 5SL
Bad experience as I walked 15 minutes to this costa only to find they were already closed at 18.40. Even at the door the timing is till 19.00.Update the opening hours or stick to them. Dont mislead the customers
December 2023 by Humayun Kabir
Excellent customer service ... friendly and cordial. part of my daily routine to visit the place to have a coffee for me and my colleagues.
November 2023 by Javed Ahmed Fitness
The store manager is so good to me also made friends with costa workers.
November 2023 by Katalin Nagy
I had been there today with my baby girl to get some hot chocolate to go. Unfortunately someone bumped againts my buggy and my drink ended up on the floor. I went back to just ask to use the toilet and Marco was very helpful and assisted me straight away. Very good customer service. They were very kind and friendly. The girl on the till was lovely too and interacted with my baby thank you for your amazing service. ?
November 2023 by Michael Shodeke
Very busy store in a shopping mall. Quite popular. The service was excellent.
October 2023 by Coral Savage
Would have been better if toilets were clean & didn't smell.
October 2023 by Chet
Not a place I would go back to. The barista need to be restrained to make decent coffee.
October 2023 by Morgan Haringman
Best date spot in Stratford (says a lot). Me and my partner especially love the charming "outdoor area" which is actually indoors, but it's outside the Costa but inside the shopping centre. Will be going for our 3-monthly anniversary celebration.Parking: I couldn't find anywhere to park my Lamborghini.
September 2023 by Faatina
Lovely Costa always good vibes, great service and the coffee is always so good, nice and potent!
September 2023 by Gloria Yoshkova
Went at a very busy time. Staff were fast and polite but the cafe felt too hot inside, and team members couldn't manage to keep the tables clean between visitors.Dietary restrictions: There are vegan options for hot and cold drinks as well as cakes and sweets. They are delicious and at the expected costa prices.
September 2023 by Andrew Webb
I have to be forced into these types of "coffee shop". Just like fast food, fast coffee is never good. Used dish water springs to mind. Not once have I been served a coffee in these establishments that can be compared favourably to the coffee you get served in Mediterranean countries. I will continue to avoid such places in the future and stick with the independents.
September 2023 by mahfooza patel
Went into costa branch today at the broadway branch in stratford mall at 4:15 . Soon as i walked the staff tried to tell me that the store was closed. This left me confused as if the store closed why is the door left open to the public- as I challenged the staff the staff walked off , rolling her eyes. I then got served by the staff who asked for my order. I asked for a recommendation as i wanted something cold with chocolate and the staff recommended me with ice chocolate which then went ahead with her recommendation. The guy who prepared my order didn?t bother making my order properly, he simply used the milkshake shaker to quickly mix my drink and handed it over with a sour face on. The drink tasted awful and was all powdery as it wasnt mixed properly. What a waste of money! I then decided to check thier closing time on google and to my surprise the closing time shows as 5pm. I was there way before the closing time and the staff tried to get me to leave by saying the store closed. Clearly they didnt want to serve anymore customers !
August 2023 by daniel downes
For over 2 years I have been using this Costa. There is a sign on the toilet claiming the toilet is out of use. This sign has been there for 2 years and the staff are refusing to allow customers to use the toilet. I believe this to be an unlawful practice for a business establishment like this. This also means that this costa will discriminate against disabled customers who wish to use this facility.I shall be reporting this to trading standards.
