February 2024 by deborah
I visited here by chance as I needed my toes doing and this place looked clean and aesthetically pleasing. I enquired about price and was given the price by a man. I accepted. I was told to choose my colour and a young girl came over and directed me to a chair bluntly. No greeting or smile. I was intrigued and thought maybe it was her way. The girls behaviour and attitude was so rude I couldn?t believe what I was witnessing and felt it was done to give me an unspoken message that I?m not welcome. I was shocked and stunned as other staff were interacting with white customers with smiles on first name terms. I requested to change a colour choice and the girl picked up the nail polish and threw it to one side aggressively. Again without speaking but using extreme passive aggressive behaviour. We didn?t exchange words and the icing on the cake was the price I was quoted went up £5 so £42 for shellac on my toes with a big toe overlay. This is outrageously expensive compared to other salons. I didn?t argue it as I vote with my feet knowing that places like this won?t last the test of time. They are clearly running a dodgy business (cash only ? and I?m in no doubt about the treatment I received being due to the colour of my skin. All the other customers were white which is pretty strange considering the area the shop is in and every other salon has a rich international mix. I found the whole experience pretty sad in this day and age.
February 2024 by Yasmin Khan
Have been coming here for approximately 3 years on and off. Always loved the work and have had no issues requesting things being corrected when I have noticed any imperfections. My nails usually last me 3 weeks before infills or replacing them completely. I have either ombre or acrylic with shellac polish, as I love the long lasting finish. They accept bank transfers and cash and accept walk-ins, although during busy times such as weekends, I would recommend booking or calling beforehand.
February 2024 by Annette
I have been going to Sixteen for many years and am always entirely happy with the happy, friendly service l receive and for the quality of the work. On the odd occasion where l have had to go back, in between appointments (always my fault l must add) they always fit me in and do a wonderful repair.Carry on the great work Sixteen, and please know that your loyal customers appreciate you very much!
November 2023 by jael sermoneta
The salon is really pretty, unfortunately the people (at least the person that did my nails) are really rude and don?t speak to you/respond to your requests. I kept saying I didn?t like the shape and she kept saying that it was my finger shape.. and I never had this sort of problem, so i don?t think that was the case.. Wouldn?t recommend. Quite pricey too..Service: Acrylic nails
November 2023 by Tamar Italiaander
Always have my nails done here. Had a pedicure at the same time as nails. Very quick and well done. Extremely happy and highly recommend.
October 2023 by Sumi
I'm happy with the final result of my powder nails french manicure. I have had them for a week and they still look good. Unfortunately I can only give 3 stars as the service felt rushed, my hands were handled roughly, weren't cleaned properly at the end - nail filings were all over my hands and in the UV drier. Before the tips were added my natural nails were so roughly snipped that they are now growing underneath the extensions with jagged edges so lots of dirt is getting caught in them. The staff constantly converse in their own language so the atmosphere can feel a bit chaotic and disconnected from the customer. This is a great opportunity to practise your English. I encourage you to slowly converse with us! The team just need to be more gentle and take a bit more care to protect the natural nails and improve their customer interactions and it would be a great salon.
October 2023 by Reme Nicole
I?m genuinely horrified by my experience here. As I try and comprehend what just happened to me, I will begin my review on here, but note I will be further sharing this across my platforms to 200,000+ followers because this is simply not ok.This is honestly a disgusting and racist establishment. After a week of getting my nails done, 2 of my acrylics had fallen off and after kindly going back and asking them to rectify the situation I was met with bluntness, unprofessionalism, rudeness, racist remarks and foul treatment. It was completely irrational and I have never experienced anything like it.I have added a photo of the horrible racist employees (particularly the women) below who refused to serve me but served everyone else and then began talking about me in a language I could not understand.I also note their limited company DVQT Ltd has not yet filed a first set of accounts (companies house) yet the business has been around for 5+ years on Stanmore High Street. I assume this is due to the frequent cash in hand policy.Nonetheless, it?s very concerning, that the business has been around years and had not been formally registered until last year and is yet to supply accounts despite them having made money for a very long time now; I will take this up separately with HMRC.Conclusively, this has truly ruined my week, and no one deserves to be treated like this - I would avoid at all costs.
September 2023 by Stephanie Benz
Really nice staff and professional! I love my nails and I'll definitely be coming back!Services: Pedicure
August 2023 by Isabella Trup
Hi-I have been looking for a while to try find the perfect nail salon and have found it 100% reccomend so friendly and always do my nails amazing and last for so long and can do all the designs I want best nail salon out there!!!Services: Acrylic nails
July 2023 by Tilini Pathirana
Terrible service and attitudes.. better to avoid!!.. the one who supposed to do sns didn't do the cuticles properly and when I pointed out she said it's extra 7 pounds, I said ok then when I showed the shape that I'm after she said I can try but not sure and some stuff, she sounded irritated and angry, then I said if you seem angry and not confident, I may have get someone else, she was furious and stood up and yelling in her language to everyone and they all ignored me after, when I asked how long it takes, they said 20- 30 mins and then I said I don't want to wait that long.. someone came and cut my tips and removed them immediately without even asking to help or understand the situation.. no customer service at all!!!Then when I was going to pay, they don't take card payment and asked me to pay by cash or bank transfer.. I didn't have cash and I'm from Australia and I couldn't transfer money.. they asked me to get someone to transfer the money for them and didn't let me leave until then! it's illegal in Australia and all the countries I know as it's a way of avoiding tax payments.. I will diffidently read about the trading law and get back to you or may be share my experience with them..
March 2023 by Ann Burn
I feel so sorry that I didn't find this salon sooner. Very worth the money.
March 2023 by Thao Vu
My favourite nails salon! I always happy with the service. Highly recommended
March 2023 by Ghazaleh Khoshkhouy
I always go to Sixteen and have my nails done by Thi. I am extremely happy with the service and her work and would definitely recommend her.Services: Nail extensions
March 2023 by Su Win
First nail salon I?ve been to and stuck to it ever since. Such lovely people, very welcoming and I always get designs on my nails and they always do it so nice and perfect. Absolutely amazing!!!Services: Pedicure
March 2023 by S G
I have been a regular here for many years. It is a shame that it is time to walk away. The service now is non consistent, rushed, and often rude. The polish only lasts 2 days max (every time!) Appointments are never kept and the quality of the service is very low. Because they always overbook themselves the team is always rushing. This last time I booked for a mani/pedi - pedi started 20 mins late then paused halfway (I was kept in the water) while the technician went to service someone else. I?m sorry but I can?t be loyal to this anymore. Shame truly a shame.Services: Pedicure
