March 2024 by Mark Evans
The worst estate agent branch and company I've dealt with in my entire life. The staff get confused over the availability of advertised properties, promise to contact you back and never do, tell you that they'll get you in for viewings which never happening - the list goes on.I've used many estate and lettings agents in my life and I can personally say that none have ever come as close to the dreadful experience I've received whilst interacting with Ellis & Co, specifically their Stanmore branch but also their company as a whole.My experience entails the fact they'd listed properties on Zoopla (a third-party) and one of the adverts advised '14 units available'. They appeared of interest and so I immediately sent an email enquiry and further to that completed their eligibility questionnaire. Once I'd done this, I waited to hear back, two days passed and I'd heard nothing so I got in touch. I was advised 'we are very busy and get 200-300 enquiries a day' so I requested a call-back. Never happened so I got back in touch on Friday and they promised another, it never happened. I then called a further 7 times over the next fortnight and was promised 6 call-backs (none ever happened).The different people I spoke to sometimes claimed all the flats had been let, meanwhile others claimed there were some different ones available. The staff were extremely confused and for the simple job of confirming availability, couldn't even get that right....Appalling experience, I'd discourage all from using the branch. Whilst the staff aren't rude, they fail to really help their customers and used a variety of 'excuses' with me, quoting things like: 'we get 200-300 enquiries a day' to 'we get 50-60 enquiries a day' to 'we are in Stanmore so don't go to the other side of London often' (why take on business there then?) and then various other excuses, rather than apologising for their poor service.To conclude, I happily took my business elsewhere and can safely say I'd avoid any property letting/purchase enquiries going anywhere near this firm. They've let me down and I'm sure I am not the first, just false promises and poor customer service. Nearly three weeks on not even sorted a viewing with them, they also leave adverts online for properties which aren't even available, or maybe they are? You decide....
February 2024 by Sadiq Chachadi
We had a property rented from Ellis & Co.I must say all team of Ellis & Co are so supportive and understandable to accommodate your needs and situation.Mr. Ray, Mr. Jay and Ms. Marta - Many Thanks for your support and help every time I needed. Keep up your great work!!!!Highly recommend to anyone who are looking for their property to rent or sale..Thanks again..Jaf - Stanmore
January 2024 by Wai Ming Suen
Many thanks to Jay Joshi...your quick problem-solving deserves 5 stars, even during your holiday!?..Thanks again for repairing our lights and fixing the boiler!From: Ken & May
November 2023 by Zoe T
Terrible agent. Howard starr is extremely rude and spent the whole appointment telling me how bad other estate agents are and how good he is. He also spoke down to me. Looking at the website they don't even have many properties. Wont be using
November 2023 by Z T
Terrible agent. Howard starr is extremely rude and spent the whole appointment telling me how bad other estate agents are and how good he is. He also spoke down to me. Looking at the website they don't even have many properties. Wont be using
June 2023 by Mahi
horrible service, with the very unhelpful staff!! do not recommend
May 2023 by Den Cudal
I have recently been assisted by Ray and Marta. It was a very smooth and efficient process they have guided us from viewing to referncing and has updated us on a timely manner. Moving to a new house is very stressful but we are very thankful that we went to the right letting agency.
April 2023 by may mak
Thanks Teyanna and Marta of Ellis Co... providing good service by sending heating engineers to fix our boiler as quickly as they can ...so that we have hot water again in short time in these cold weather... Thank you so much!
January 2023 by Mayur Patel
Very poor customer service, very rude, especially Howard Star. Had a really bad experience last year. Please avoid them!
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July 2022 by Mason PT
The most shocking agency I ever dealt with. Awful customer services specially from Mr Howard Star. Lack of professionalism, terrible communication and extremely rude. The only person who you can trust is Rackesh, complete gentleman. What a nice guy.
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April 2021 by Hinesh Khatri
Chose Ellis and Co Stanmore as their extensive knowledge of the area was great. Very smooth transactions, always very polite and professional and very quick to answer any queries or follow ups. Team always kept me informed through the process of the sale. A pleasure doing business with them. Thanks to Howard, Raj and the team. You cant find a service better than this anywhere else.
September 2020 by Jona Lu
Useless agent. The girl came to value my property and had no clue about lettings. Every question I asked her she said she'd 'have to find out' and then had the audacity to try and charge me extortionate fees. Extremely unprofessional. Have rented my property through another agent for HALF the fee and have a much more professional service. P
