October 2023 by Musa Özil
Dear Shihan and Dymphna,I am writing to express my utmost satisfaction with the service I received at your branch on 22/09/23 when I visited with my Mother. Your professionalism, dedication, and commitment to customer satisfaction are truly commendable.Shihan, your knowledge of the banking products and your ability to explain them in a simple and understandable manner made my banking experience seamless. Your patience in answering my queries and your readiness to assist at all times is greatly appreciated.Dymphna, your warm welcome and friendly demeanour made me feel valued as a customer. Your efficiency in handling my queries and your attention to detail ensured that everything was done correctly and swiftly.The excellent service provided by both of you has greatly exceeded my expectations and has set a high standard for other banks to follow. I am looking forward to continuing my relationship with your branch.Keep up the good work!Best regards,Musa (Son of Lal Bibi)
July 2023 by J L
Very simple! They don?t like to work in this bank!!! And you only have one person to do the job for 15 people!!! Very disappointed!
June 2023 by ELISA Ting
Very rude. Treats customers like animals. Unacceptable customer service. I would give zero star if there was an option
May 2023 by Fouad Chahin
Short of staff, one member which I find it difficult to communicate and get my job done
April 2023 by Laya Torkaman
The worse branch ever only one counter for 25 people in the queue & they close as early as 2 pm ridiculous ?? no respect for customers?s time after waisting an hour in the queue I gave up ???
February 2023 by Keval Patel
Shocking customer service, machines were not accepting my cheque so I join the queue for the desk. To find out the customer I front of me has already been waiting 30 minutes
December 2022 by E
No proper triage and I ended up waiting for an hour and been told they can?t do it :) . Very nice
December 2022 by E Y
No proper triage and I ended up waiting for an hour and been told they can?t do it :) . Very nice
November 2022 by Sayem Reza
Waiting in queue for 20mins to see teller only to be told to see a personal banker. Another 20min wait.... and still waiting..... while one of the barclays team floats around with laptop trying to assist others.... really frustrating
October 2022 by Ali Alisani
9:30-3:30 absolutely rubbish to even open the bank for such a short time. Might as well close the thing down. Also machines are always out of order Etc can?t be relied on.
October 2022 by Deborah Wilson
They need more staff members? I was put into a waitlist to see someone by 12:30pm and in reality I was only seen at 3pm. My issue with app access was ?resolved? within 48 hours and I?ve now been asked to come back in and queue again!
August 2022 by H Rawi
Terrible service, the cash mashing always work only when they are open, they don't trust St Johns Wood High Street, that's shame on bank, on its managers and to the absolute whole banking system, shame on you Barclays Bank
August 2021 by porganczki erik
Unbelievable as a top bank to have such a pure and unprofessional costumer service..The guy on the counter is so slow that I was waiting in the queue for 25 min and he managed to do 2 costumers.. after 30 min I just give up and left , was another two people in front of me and a massive queue behind me!Totally useless people working there!!!And also from 5-6 cash machine only one was working?If you need to do something in the bank I highly advice you not to go there or just switch for a different bank !!!Once again useless people !
August 2021 by Kristina Duh
Brilliant service on a number of occasions I had to pop into my local branch. The team are always very helpful and manage the queues well. Philip?s swift and excellent service ensured we had accounts open in no time. Highly recommend!
August 2021 by Celine T
As bunch of staff (3 at security/dispatching, 1 helping customers with machine and 2 at the main desk), all of them could be selling fruits and veg, none of them -not even behind the till- accredited for simple things such as validating a signature on presentation of a passport for a Barclays form.Clearly they deserve their terrible reviews.Absolutely useless.
